Thank you Hussain Asgar Ali for organizing wonderful trip. We really enjoyed alot. Everything went perfectly as planned from the hotel in Dubai ‘ Novotel Suites Avenue’ to the whole activities we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked the evening safari with rayna tours and we enjoyed every minute of it. Abdul with his calm and confident driving allowed us to enjoy the dune bashing!!! We enjoyed the camel rides, the dinne... See more
Company replied
A very comfortable tour it was …which v all enjoyed. Mr Kamran was excellent as our tour guide & somebody who managed time very well & made are visit to each & every venue enjoyable. He also added... See more
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What made the experience great was Mr Junaid Nawazish who told us everything and more of what we wanted to know during our 2 day trip of Dubai and Abu Dhabi. We carefully selected only the best places... See more
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Company details
Written by the company
Founded in 2006, Rayna Tours is a destination management company based in UAE licensed by the Government of Dubai's Department of Tourism and Commerce Marketing (DTCM). Over these years, it has established its offices across Dubai, Sharjah, Abu Dhabi, Singapore, Malaysia, and India. Presently, the Destination Management Company has over 500 multilingual travel professionals and continues to expand its presence to other countries in the near future and increase its services with new and innovative ideas.
Contact info
ACICO Business Park Building, Office # 703, 704,705, Port Saeed Road, Deira, Behind Nissan Showroom, P. O. Box 111306, Dubai – UAE, 111306, Dubai, U.A.E.
- 04 208 7444
- inquiry@raynatours.com
- raynatours.com
4.7
Excellent
35K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Raja umair
Raja umair
It was amazing! I like it, the best experience I’ve ever had 😁😁😁😁
10 February 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Ziyafat Ali was very good tour guide…
Ziyafat Ali was very good tour guide for us today , he was very humble, and his driving is very good. He helped us in taking photographs and other activities.
9 February 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Excellent..We love safari drive with…
Excellent..We love safari drive with Mr. Ziafet Ali sir..It’s wonderful experience with his camping arrangements..Thank you
9 February 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
We recently purchased tickets to the…
We recently purchased tickets to the water park, but half of the rides were not operational, and we were not informed of this before buying the tickets. This was very disappointing.
We also sent an email regarding this issue but have not received any response or acknowledgment.
16 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for rating us regarding our services and, we regret to learn that you were not pleased with our services. We would like to hear more about this situation, kindly we request you to reply back to feedback@raynatours.com along with your booking reference number or Bill number and we shall look into this situation.
With Warm Regards,
Guest Experience Team
Raja Umair was very kind and the…
Raja Umair was very kind and the driving was very nice. It was very nice really, its 100% worth it! I will recommend it for everybody and wish you a nice time. He is also a very very nice photographer and driver and a very kind person! Thank you so much!
4 February 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Raja impair shafique thank you for the…
Raja impair shafique thank you for the wonderful experience.
Everithing was good but the driving experience at the top of all.
Wish you to keep like that.
4 February 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Bad experience
At first they replied when I received a visa rejection they did not bother to send it to me, I sent a message to find out why no answer! They should also inquire for other countries especially like Cameroon instead of taking the money to take any deposit has not been requested or subscribed insurance, however, it is necessary in all cases I do not recommend.
au début ils répondaient quand j’ai reçu un rejet de visa ils n’ont pas pris la peine de me l’envoyer , j’ai envoyé un message pour savoir pourquoi aucune réponse ! ils devraient aussi se renseigner pour les autres pays surtout comme le Cameroun au lieu de prendre l’argent pour prendre aucune caution n’a été demandé ni assurance souscrit pourtant il est nécessaire dans tous les cas je ne recommande pas .
25 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you so much for your time out in reviewing your experience of your recent trip with us. We regret to hear that, you were not pleased with our service delivery. However, it is helpful to know how our guests experience each individual service, as we take into consideration of each and every feedback that we came across in order to improve the quality of our services.
We will use your feedback to make necessary improvements to our services and communication processes.
With Warm Regards,
Guest Experience Team
Waste of time
Waste of time : I find it disappointing that so much is invested in advertising and influencers, yet there seems to be little focus on addressing the needs of actual customers. I’ve been trying for over a month to book a cruise, but unfortunately, due to a lack of timely attention and follow-up, I wasn’t able to secure a booking and, as a result, my holiday plans were affected !
12 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you so much for your time out in reviewing your experience with us. We regret to hear that, you were not pleased with our service delivery, and we are extending our sincere apologies on caused inconvenience. However, it is helpful to know how our guests experience each individual service, as we take into consideration of each and every feedback that we came across in order to improve the quality of our services.
We will use your feedback to make the necessary improvements in our services.
With Warm Regards,
Guest Experience Team
Great experience with Pavan Pawar
Great experience with Pavan Pawar, very responsive and trustworthy!
28 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
worst experience with the dhow (alisha…
worst experience with the dhow (alisha )cruise. stale food, so much of smell in the cruise. worthless. people were really not happy with it, pathetic experience ever in Dubai. menu states so much but it was so stale you could be sick eating that food. shocked by the paid good reviews
13 November 2024
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for rating us regarding our services and, we regret to learn that you were not pleased with our services. We would like to hear more about this situation, kindly we request you to reply back to feedback@raynatours.com along with your booking reference number or Bill number and we shall look into this situation.
With Warm Regards,
Guest Experience Team
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
A great evening in the Desert
We used Rayna for our Desert safari in Dubai.
We had a fantastic experience with Ziafat Ali as our driver who was more than accommodating when we were running late for our pick up. He was also very helpful providing recommendations, insight into Dubai and was especially helpful with taking photographs (without us even needing to ask!).
11 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
Rayna Tours is one of the most…
Rayna Tours is one of the most accommodating staffs towards your visa processing application. "No Worries" as they said and it's 100% guarantee. Thank you to Mr. Pavan Pawar for being hospitable and direct throughout the process. Smooth and No Worries indeed Sir! 😁 More power and success! 👊
9 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
UAE visa process
Very good and fast service for the UAE visa application.
Shout out to Pavan for his personal follow up and swift reply.
6 January 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
Unfortunately the Dubai desert safari was “disaster”, (Dubai Trip December 2024)
What went wrong –
The diver arrived for pick up at the different hotel, when he realized the mistake and picked up us from the hotel, it was already late, as a result, we missed 2 important attractions of this trip.
• We missed photoshoot on the mid of desert
• We missed photoshoot of sun set
However, he stopped closed to the dinner area for photoshoot, but we missed the spectacular view of desert due to lack of enough light.
Ended with nice program and dinner. Chicken was not good / fresh, not sure if anyone complained about this or not.
22 December 2024
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you so much for your time out in reviewing your experience of your recent trip with us. We regret to hear that, you were not pleased with our service delivery. However, it is helpful to know how our guests experience each individual service, as we take into consideration of each and every feedback that we came across in order to improve the quality of our services.
We will use your feedback to make the necessary improvements to our services and communication processes.
Thank you for your words and we hope to be of service again to you and your family in the near future.
With Warm Regards,
Guest Experience Team
Dishonesty
I applied for my Dubai visa in October 2024 with my husband, paid extra £600 non refundable fee to get the Good Conduct Certificate to help the application. The Application was rejected. I have been asking for a copy of the Good Conduct Certificate which I was told will be sent to me up until now. Only to be told in January 2025 that it last for only one month, it has been used, it can’t be retrieved. I do not believe there was any certificate done. This was a means to get extra money for us. I reached out to customer support and I was given a feedback link.
Use them only if you are 100% sure you will get your visa.
10 October 2024
Unprompted review
Review of Appreciation for Rayna Tours
I recently visited Singapore on Dec 21st via Rayna tours. All the formalities including visa processing, co-ordination, hotel bookings, cabs were done professionally and smoothly without any issues. I would like to thank and appreciate Mr. Neetesh Sharma and team's efforts for making my trip a success.
21 December 2024
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.
With Warm regards,
Guest Experience Team
Rayna Destination Management
WORST COMPANY....
WORST COMPANY..... AVOID DEALING WITH THEM.
they will take your money and will apply wrongly and send you the rejection without any reason to pay again and apply with them.
And when you try to reach them through any line they will not answer once they knew that this number is you.
No process and no mangers who you can escalate to and if they answerd by mistake will tell you they will check and contact you and for several days no one will even reply.
I faced very bad experiences with them... try to avoid dealing with such company.
30 December 2024
Unprompted review
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