RGF.co.uk Reviews 

We bought rattan garden furniture from this company 3 years ago (their Oren brand) and it’s now falling apart. This type of furniture should last a lot longer. We have better made rattan furniture that has lasted over 10 years… we still have it and it's in better condition. We contacted the company and they’ve washed their hands of us, refusing any kind of support or compensation so we’ll be escalating.

Product is ok but the installers far from acceptable. We paid for an installation and ended up having to install ourselves. The kit was damaged and incomplete. Customer service is very poor. if you do have an issue (which happens from time to time) you want proactive support and item corrected. This did not happen and I would never use this company again.

We ordered the Mayfair Modular Corner sofa set. Our initial queries were answered swiftly, so we placed the order. There was some mix up by the delivery company, which meant it took 2 weeks to arrive. When it did, one of the feet was damaged. I contacted the company and within no time at all, Jemma had sorted a replacement foot and had it posted out to us. She really went above and beyond to ensure that we were happy with our purchase.

Writing on behalf of my Dad, will provide the order number for you.

He purchased a garden furniture cover and was sent a BBQ cover. They wouldn’t rectify it until the BBQ cover was collected, which it was very quickly. Now they are ignoring his emails and have not refunded or shipped the correct item.

I will change the review if they get it rectified, but so far, he has received a very poor service.

I had some enquiries about the status of my order. Jade was amazing at responding so promptly! I had my answers as well as a tracking number and a confirmation on estimated TAT.
The order arrived on time and it was also great!

Easy to order and went through imutual cashback. Had a query which was responded to quickly and product arrived safely for the big day. Happy to use again

I have received excellent customer service so far. I submitted an enquiry about an order via their website yesterday and was contacted in under half an hour. Jade was very helpful and was able to answer my query straight away and provided all the information I was asking for.

Rattan garden furniture.co.uk
Where do I start?
Before I write this negative review, please also read their reviews under Reviews oi also their parent company Sixty Stores and their other company Sheds and you’ll see the common denominator in all the complaints… After sales customer service!

Placed an order for Oren Napoli 5-7 Seater Rattan Lounge High back garden furniture I am genuinely meticulous before ordering online with companies I’ve never heard of unfortunately however I hadn’t seen the reviews on reviews.io prior to ordering the furniture on 07/10 Within my order I emailed to ask if delivery could be made 20/10 due to my work commitments at school Received a reply person N on 09/10- & she advised that it cannot be guaranteed but will try their best.
13/10 - Emailed for an update on delivery & person J replies & she says that my order was due for collection from warehouse on this day & S (driver) will contact me once order is ready for delivery After work I rang left in a queue then line cuts off This happened on numerous occasions Whilst I was trying to ring I emailed via their website in frustration to ask why can’t I get hold of anyone EVENTUALLY the phone does answer and after receiving an apology as they are”short staffed” and only 2 staff members working (?) spoke to J & after she investigates to finds out that my order isn’t being collected today & nor will it be delivered on 20/10 of which I had to accept and she’ll take responsibility of my order to keep me up to date with what’s happening when she’s back to work the following Monday 16/10 as I had mentioned that I will reluctantly cancel my order if the delivery isn’t fulfilled In the meantime WH head of operations she replies to my website email apologising for the phones not being answered Guess what? No email or phone from J on 16/10 so again I emailed the company whilst becoming increasingly annoyed of the lack of customer service from them Eventually received a reply from WH stating the order will be dispatched by end of the week I felt that I should meet the company halfway and rearranged meetings that I had scheduled at school during half term week from 23/10/to 25/10 until 27/10 which left the company with a couple of dates to play with but for personal reasons I asked for delivery for 23/10 which was agreed would be ‘a plan’ 18/10 I emailed via their webpage 3 times no reply whatsoever
20/10 Pure frustration by this point due to no updates and trying to get through to RGF after sales and getting cut off I managed to retry by pressing 1 for sales and got through to another J straightaway HE confirmed that my order was collected today & it WILL be delivered 23/10 Wow! great! When asked why hasn’t anyone replied to my emails he reiterated that someone did on 16/10 (which was correct) but couldn’t offer an explanation for emails sent since that date He explained if any problems to ring back next Monday 23/10 &press 1& he’ll have a look into it further My faith was semi restored! Or so I thought
23/10 still no updates! Rang from opening times for phone lines, usual ring, hold, cut off. After 15 minutes, again pressing 1 and N answers! She confirms that the driver is on his way and that delivery is in my neck of the woods The driver was travelling from Warrington & asked if I’ll be home all day & after asking her she’ll ring the driver & will phone back but he’s driving so she didn’t know how long it will take I was advised that Stuart will ring an hour before delivery.
1445hrs same day - still nothing! Usual waiting in the phone queue being cut off then eventually get through to male J who allegedly tries to find out what’s going on and says that N was with a customer and she was about to ring me back (?) only to find out my order was NEVER on its way! It was being collected TODAY for delivery 24/10 OR 25/10!! Blaming the recent storm for delays then tries to throw it back on me to say that it was mentioned to me that the delivery was scheduled between 23/10 and 25/10 inclusive DESPITE confirming to me the previous Friday that my order was collected AND delivery is confirmed for 23/10 which was reconfirmed by N only earlier that day! So my suspicions were confirmed that this company employ LIARS Whilst trying to get my point across male J would place me on mute or on speaker as the phone line would go ‘dead’ whilst I got my points across & when I stopped talking he talked I could hear the background noise! I immediately asked for a cancellation of order and a full refund and an email confirmation of this whilst on the phone Should I not receive my refund by early week CAB have advised that I can & I WILL take this further UNNECESSARY STRESS DUE TO SHEER INCOMPETENCE & LACK OF COMPASSION AND EMPATHY😡
UPDATE 26/10- Lies again quoted in reply. Fail to say how you lied about my order was already collected & on its way! Lies .AWAITING REFUND

Ordered blitzen cluster lights - these were on offer. What actually came was a single string of lights - not a cluster garland effect as advertised- it was only when I revisited the photos in the marketing that I realised the company had laid several sets of lights together to achieve a cluster effect. Very misleading.

Customer service from Mr. George Mallory was second to non. So helpful and obliging, nothing was too much trouble. Have used this company before and can't recommend it enough.

The granite parasol stand was a very good price and was delivered the next day. It had 2 bolts missing, but my inquiry was dealt with very quickly by Naomi, who had them delivered the next day. Excellent service!

I had a minor problem with a product I purchased, Naomi arranged for replacement components that arrived the following day. I am totally satisfied with the product I have not had such a prompt response from any other compan. I will happily use sixty again and highly recommend

I purchased a parasol and granite parasol base and, whilst I am happy with the parasol, the base arrived very much damaged (it does weigh 30kg). I had to chase them about delivery to start off with (both items were next day delivery). Either the picker at the warehouse was completely oblivious to the condition of the packaging before it was released for sale or the delivery driver had a couple of laps around Silverstone with the base in tow!! My daughter was in for the delivery and the delivery driver assured her that the item was okay inside the very damaged box. Now, I'm not too sure but I think X Ray vision is pretty much restricted to superheros and this guy wasn't wearing a cape according to my daughter. I opened the package (taking photos) and was utterly shocked (not really) to find the base very much not okay as promised by Supervanman. I contacted the company who agreed to a return after providing them with a series of photos as evidence, and they arranged for collection last Friday which was all good. It's now one week later and I am still awaiting a refund having contacted them and observed their policy on refunds being authorised by management at 4pm every day. 3 stars because the parasol is good and the customer service team do reply to emails promptly and were pretty helpful. Loss of 2 stars because I've had to keep chasing for delivery and refund, and there is no way on Krypton that the base should have left the warehouse in the condition it did.

Naomi has been just outstanding!!
My family and I purchased quite an expensive set from Naomi and the service received has been impeccable honestly would highly recommend Naomi and the company. You will no doubt be looked after. Very prompt and very efficient. My stall has recently broke which I believe was due to a manufacturing fault I sent an email at 6pm one evening following morning I receive an email from Naomi a new one will be dispatched and will be with me tomorrow. I am absolutely speechless with this level of service!

Buy with confidence !! There are far too many selling garden furniture this company and Naomi are by far the best in the business/market

Very good customer service, I had a slight query once I had placed my order. Spoke to Becca, she was fab and sorted it out straight away!

Ordered the Oren Napoli 5-7 seat rattan furniture set.
Website was good with lots of information and very easy to order from, Max was very helpful with our questions via e-mail.
Order arrived quickly within six days including the bank holiday weekend.
The driver phoned us the day before to let us know that he wanted to deliver the following day, during the delivery day he kept us informed about the time of delivery. Upon arrival, the driver helped with unboxing, and assembly of the furniture and even took back the packaging.
The furniture appears to be of good quality, the seat height is nice and high with the comfortable 80mm thick cushions.
All in all, we are very happy with our purchase and would thoroughly recommend the company.

Absolutely brilliant service! Was worth to wait furniture! Amazing ! Highly recommended!!!

Beautiful furniture, quick delivery, great customer service x

I ordered a large egg chair from them during their, what now appears to be never ending, sale. The website indicates someone would call to arrange delivery but nobody did. After 8 days I come home to find a giant battered cardboard box dumped in the driveway. No notice was provided about any impending delivery so lucky it didn’t get nicked. Poor service.
EDIT: item arrived on the 9th and no text was sent. Looking at reviews on the internet I’m not the only one to have experienced this.

They were closed when we arrived, the shop did not open for another week but as we had arrived James opened up and the staff started putting out furniture for us to try. James answered all our questions on the products and services, all the staff couldn’t have been more helpful.