Rattan Garden Furniture Ltd Reviews 

After previously purchasing a corner sofa unit with fire pit table a few years ago we were so happy with the quality and comfort that we have just completed the purchase of an additional table and chairs dining set. Josh was great in store helping us pick the right set and the warehouse have been really understandable with the delays we have had to our garden project and kindly arranged a later delivery for when we are ready for it. I also mentioned that the previous set has a chip to one of the glass covers and the store manager Paul has been really helpful with arranging a replacement for us. Excellent quality furniture and even better service, highly recommend.

Purchased the C6 outdoor kitchen. The delivery guys were exceedingly careful and courteous when delivering the units and offloading the same.
Unfortunately on unpacking it was noted a lighting unit for inside the grill was missing and the lights and dials were not working. I have to say Paul the MD went above and beyond to rectify the issue, concluding it was a faulty transformer. This was despatched immediately and the unit is now working perfectly.
I cannot praise the company enough both for the care and attention unloading the units and Paul for all his help in resolving the matter.
Would I purchase from here again- in a heartbeat

They product is to the highest quality

Visited RGFL for a garden umbrella to suit our external furniture. Was able to source one whilst in the showroom, which was amazing, and take home with me, all very expediently. Great service and thank You.

A very impressive company from my first call to Hamza in the sales team I was given help, courtesy and above all sound advice. I was given flexibility with a deferred delivery date by Paul and Jo and the courier kept me updated. Above all the furniture is great, top quality and looks good. Simple assembly of height adjustable table very easy to set up. Overall extremely happy.

Problem resolved super quick. Paul was empathetic from the word go, he did not question the fault, all damages were sent to him and he solved both problems efficiently and professionally. Excellent customer care, well done and the biggest thankyou ever.

Update: This company are claiming I am reviewing the wrong place. Still this item still shows as in stock on there website and isn't.
Prague Champagne Rattan Corner Sofa Set

Don't trust "In Stock"

Ordered a product from these shows in stock for both delivery in 7 days or I can even collect today...

Pay your money, get an email telling you that it isn't actually in stock at all, while the website still shows in as "In Stock".

Want a refund for the item they don't have to actually sell you? You have to email them and ask them to cancel the order despite the fact they can't fulfil it...

Even when purchasing from a company with a physical presence is now the same Internet roulette as a non-existent faceless Internet only entity.

Gemma served us at the shop and she couldn’t have been more helpful if she tried! Unfortunately we missed a package of the table legs and I called Gemma a few days later and she had them delivered to our home the very same day! The delivery men were absolutely amazing and even set up my table for me at 8.30pm at night! Honestly could give more stars if allowed! Bought furniture Monday had it in my garden Tuesday and then replaced missing parts same day! Zero complaints and Gemma is top tier sales assistant.

I ordered a complete new set of garden furniture following a garden renovation project. A six seater Dining table, a sofa set and sunbeds were ordered after looking at various companies on the Internet. I dealt with Hamza all through and found him to be spot on helpful especially when I ordered an incorrect parasol in error. Delivery was organised however I had to change the date because we weren’t quite ready for delivery and Hamza helped me through to get a suitable date. Delivery was excellent, on time and brought through to the garden for me, they were big heavy boxes! There was a bit to put together on the dining table but it was relatively easy. The furniture looks great, well made and I’m super pleased. One small problem in that a pole was damaged when i unpacked it so I contacted Hamza and the new part was posted out…super service, in fact outstanding. Hamza is a credit to the company, so very helpful. Would I recommend…absolutely I would!

It was good to go to a showroom and actually see and sit on the furniture. There's a great choice of garden furniture and Jemma was extremely helpful and not pushy. I was really pleased to find a great selection of seats that I could choose from and found exactly what I wanted. Highly recommended!

Had specific requirements and Jemma was very helpful in finding appropriate furniture. Friendly professional service

Visited Rattan garden furniture in Romford and had great experience and Hamza helped a lot and have given best service.

Excellent service

Brought from the company ten years ago the furniture is still in mint condition great quality so we come back again for additional furniture go great help by Jemma who was professional and patient helped as make the right choice we are so pleased with are you new furniture thanks so much

I bought a 6 piece rattan chairs and table to finish off I also bought the parasol . I had been to look at so many else where i never got help from the sales people so i use to come out the store with nothing. I went to the Rattan garden straight away the lady came up and asked me if i needed help i said i was just looking around she let me be then i asked for help i had 1001 questions which was not to much for her she was so helpful all my questions and worries were answered i ordered straight away paid and next day delivered i just wanted to say all sales assistant should be like Gemma she was lovely she really is a gold dust to the company i hope she is noticed my managers i will be recommending all friends and family to see Gemma or Paul thanks again 10/10 for service.

Very happy with the service and product.
They even helped me with a self inflicted issue.
Would happily but from them again.

Lovely furniture had to wait for the loungers but just received they are beautiful , friendly staff very approachable , easy to order on line too . Will recommend to others and use again .

I ordered recently from Rattan's and I have to say that the quality was really good, very underrated in my opinion + the shipping came a bit earlier than expected 😅 would really recommend.

Very good staff and very well mannered, quality furniture. Would definitely recommend for everyone.

Absolutely so impressed with the product and the customer service.I had a problem with my table and expected the usual problems with getting the problem solved but no within one week Paul had organised a replacement table to be delivered without any trouble cannot be happier and must compliment everyone I had to deal with

Fantastic Service! Kurt was absolutely amazing helping me choose my furniture I would highly recommend them.