Ratesinsurance Reviews 

607
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally patient, friendly, and knowledgeable when thoroughly explaining policy details and setting up coverage. People also appreciate the swift communication, seamless user experience, and how easy it is to secure affordable insurance rates for their vehicles and homes. Some people were dissatisfied with unexpected price increases, noting noticeable discrepancies between initial online quotes and final premium costs. A few consumers also experienced frustration regarding repeated mistakes made by representatives during paperwork or encountered severe difficulties when trying to reach support by phone.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting friendly, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that agents are very friendly, patient,... See more

Service

Reviewers highlight positive aspects of service, noting that agents are professional, efficient, and capable... See more

Price

People report positive experiences with price, frequently highlighting that agents found affordable plans... See more

User experience

Customers had positive experiences with user experience, consistently praising the quick, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got auto insurance for my pickup truck which is a ford f150 XLT however was mistakenly insured for a lariat. After some troubleshooting scoop determined that their system made a mistake and I was re... See more

Rated 5 out of 5 stars

I recent had to be re-insured after a very long hiatus from insuring a vehicle. My agent Mike Jurich went FAR over and above helping me not only to get a great rate that was far lower than I expected... See more

Rated 5 out of 5 stars

It was a great experience from start to finish. The analysis was extremely helpful, and everything was explained clearly and thoroughly. They took the time to walk me through each step in detail, wh... See more

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

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No recent history of asking for reviews

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4.3

All reviews

(607)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy!

Called to buy tenant insurance the representative was very helpful and answered all my questions quickly. Everything was set up within 30 mins and linked with my other policies!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Broker was knowledgeable

Broker was knowledgeable, informative, and helped my every need, very good at what he does. He was able to keep great communication and worked hard to fit my needs. So far impressed with the concept and will recommend when time comes.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Easy, quick and got me the best price for what I needed.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Logged into myScoop online account and…

Logged into myScoop online account and put in a request to modify my auto policy at 11AM; got the update via email at 3PM confirmed everything was taken care off - also got the reminders for missing out some of more valuable options and benefits. Great works - Thanks so much

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Scoop Rating a 10

First time using Scoop (Rates.ca) and was blown away! Excellent service, great communication, and to top it off, fabulous car insurance rates, saving me hundreds over the year.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

Josephine Cabansay helped me to get best auto/home insurance rate, she was very detailed and helpful and informative. I had a bad experience with my previous insurance broker and Josephine took over the policy and helped me get back in track with everything !

9 March 2026
Unprompted review

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