Scammers. Paid £2000 for a business valuation and a "valuator" came, looked around and said they will contact the council with our results. My business rates went up! And I heard nothing from them aga... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do not go near this company, they don’t reply after numerous attempts to email and call them. They’re basically scammers and did not do the work I paid them to do. Please stay away from this company,... See more
Get shocking service! I am at Saffron Solicitors in Birmingham and we used Rates and Rental Surveyors Limited. Ditto everything that has been said by the dis-satisfied. Wish there was a way that... See more
They contacted us via cold calling to arrange a meeting advising a free revision on the business rates we currently pay. After the conversation we did some research and decided to ignore them going fo... See more
1.1
Bad
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To be avoided!!!
Gave these guys £500 up front to appeal our business rates. Heard nothing. They won't respond to emails or return phone calls. I contacted the local authority to find out what they had done. It appears they have requested a rate review, which was granted, then they never followed it up with evidence and/or reasons why the rates should be reduced. The deadline passed and the appeal was rejected. Now I cannot appeal the rates for the same reasons they stated in their initial request to the local authority. These people are quick to take your money and that's it. I suspect that is all they are about, I doubt they have any intention of actually acting on anybody's behalf......Avoid like the plague!!!!!
17 February 2017
Unprompted review
Scammers
Avoid, total scammers. Took our money and now won't respond to our calls or emails. Just been informed by the valutaion office that our business rates appeal has been dismissed because Ratesandrentals did not repsond.
Total con artists
16 January 2017
Unprompted review
Bullies and a waste of money
You know that saying if it's too good to be true it probably is ! Well this is the case with this company. They draw you in and promise you a reduction as they have someone high up working for them in the Valuation Office then they just blame a back log when nothing happens for over 3 months. They are Bullies and even threaten court if you don't pay when they have done nothing ! The surveyor was here for 10 minutes and I had already told them it was inconvienant so he just turned up anyway. I have emailed them on numerous occasions and even pointed out that with the changes in the law we would have a reduction with no help from them but they don't believe it. My advice is have a look on the GOV website and do your own calculation. Don't waste your money they are just bullies !!!! Shame on them !!!!
22 November 2016
Unprompted review
Solid reduction
My reduction wasn't set in stone but they said they will do their best. After measuring up they said it was a good chance of getting a reduction and after about 8 weeks, the reduction came through. Very happy with the results and will be recommending rates and rental to my business colleagues.
18 January 2016
Unprompted review
failed application
They came in and told us they had an ex VOA high rank staff working for them and that the application would be guaranteed. Far from it, we were left with a failed application and the fee gone. Do not issue cheque if you want to waive good bye to it. Lesson learned. Poor communication from start to finish and yes, again, failed application due to minimal work carried out by Rates and Rental company
15 October 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.