One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and hone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
Contact info
9300 United Drive, Suite 180, 78758, Austin, United States
- 866-728-3436 Ext: 411
- service@rategenius.com
- rategenius.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and quick to work with
Very easy and quick to work with. Very helpful with information on loan. She helped me get all my paperwork in order
My guy Moriah was a beast
My guy Moriah was a beast, kept me updated through the whole process and fought to get me the best rate possible
Billy was professional and provided…
Billy was professional and provided options. Once I decided on the rate, it was smooth start to finish. I definitely would recommend Rate Genius
Amber was responsive and easy to work…
Amber was responsive and easy to work with!
Thank you so much for your help with my…
Thank you so much for your help with my auto refi. It was such a quick and easy process. You made a very stressful time in my life so much easier. I will definitely use this company again if I need to.
Laura Rodriguez
I had the pleasure of working with Laura Y. Rodriguez, a
customer success rep, and from the moment I started speaking about my issue I was taken seriously, and I felt like Laura was genuinely concerned about helping me. I followed up with Laura and yet again her customer service was put on full display as she not only got in touch with the team responsible for the issue, but she emailed me on a Saturday, and I believe she was off that day to follow up with me. I really appreciate the time and extra effort that Laura took with me. I told her she was one of the "good ones", I hope her supervisor realizes what an asset Laura is to their team. Thank you for your hard week and dedication to the job.
This is my first time refinancing my auto loan
This is my first time refinancing my car and honestly, I can say, I couldn't be more happy. Andrew, my agent was extremely knowledgeable and beyond helpful during the entire process. It took a lot less time for everything to get finalized and was such an easy switch I wish I had done it sooner. Definitely recommend if your looking for to refinance!
Brandon did a great job…
Brandon did a great job of find a great lending company and guiding us through the approval process. He saved us time and energy by anticipating what materials were needed so we were always ahead of the game. I recommend Brandon and will use him again in the future.
Justin was great
Had a great experience with Justin, he was very helpful and informative. This was such an easy process I couldn’t recommend RateGenius enough!
Amber went above and beyond
Amber went above and beyond! She was a tremendous help, and I would recommend Rategenius to anyone.
Rick was very profesional explained the…
Rick was very profesional explained the process and got things moving fast. He not only saved me money but also hooked me up with gap insurance.
Jenni was very informative knew her…
Jenni was very informative knew her stuff made it easy smooth transition will do business with Jenni again amazing job
Fast and easy!
The representative (Patrick) who helped me was very honest, personable, attentive, and very punctual.
Great Experience
I worked with RateGenius a couple of times to look at refinancing my vehicle. After a bit of back and forth they were able to find an offer that lowered my interest rate and took care of the rest. There was a little hiccup with the payoff (on the part of my lien holder; not Rategenius), and Laura from the customer support team went above and beyond to ensure everything was taken care of.
The only potentially negative part of the experience is that if you don't pick up when they call, they hound you! But once you're paired with a representative, you can text/email them for most of the remaining process.
Amber Feldman was amazing I usual dread…
Amber Feldman was amazing I usual dread calling customer service but this was honestly one of the most pleasant experiences ive had 10/10
I had an outstanding experience!
I had an outstanding experience with Nikole during my loan refinancing process. She was incredibly attentive and kept me informed with detailed updates every single day. Her excellent customer service made the entire process smooth and stress-free. Highly recommend her!
Great customer service and quick response time!!
Rick was great and very helpful with everything.....always upbeat and does a great job!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








