Rarewaves Reviews 14,086

•

4.3

DVD Store

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Review summary

Created with AI, based on recent reviews

Looking at 3,821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of products and the competitive pricing, often finding items that are rare or more affordable than elsewhere. The ordering process is generally described as easy, and many appreciate the excellent customer service, highlighting quick responses and effective problem resolution. Products typically arrive well-packaged and in good condition, with many consumers expressing satisfaction and a desire to continue shopping with the company. However, some people were dissatisfied with the delivery service, citing slow shipping times, a lack of tracking information, and orders arriving in multiple, unannounced shipments. There were also instances where orders were lost in transit, leading to frustration, and some customers experienced issues with customs fees due to separate international shipments.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great selection and competitive prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Customers had positive experiences with price, consistently finding items at affordable, fair, and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy ordering process, fair... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Great selection of products, website is easy to use and I've never had exprienced any lag or drop out. Comms are good as well. Prices are on the whole reasonable and include postage so no surprises at... See more

Company replied

This item arrived early on 08/06/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied

Company details

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our Offers View Pre-Orders

Rarewaves.com

Written by the company

Delivery: The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 15, 2026

Excellent service & communication

Excellent service & communication; thank you.

15 May 2026

Reply from Rarewaves

Jun 16, 2026

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Jun 15, 2026

Excellent service once again

Excellent service once again, thank you.

Always nice to receive a beautifully packaged, pristine product from Rarewaves . Brilliant stuff.

15 May 2026

Reply from Rarewaves

Jun 16, 2026

Thanks for your great review, we appreciate it!
Enjoy!
All the best,
Sophie
Customer Care Team
Rarewaves

Jun 13, 2026

Failed to deliver original and replacement copies of Mortal Kombat Steelbook

The first steelbook copy of Mortal Kombat never arrived. Contacted Rarewaves and they were kind enough to send me a replacement. Alas that too failed to arrive. Waiting for an in stock item for nearly a month does not look good... So had to get a full refund from them. Not sure which company you use for delivery but they are definitely not up to spec and should be notified.

15 May 2026

Reply from Rarewaves

Jun 16, 2026

Hello there

Thanks so much for taking the time to leave us a review, we really sorry to hear your order didn't go as we would have hoped.

We do appreciate the feedback and will pass this on to the relevant teams.

We are always striving to improve our services so we really do welcome your comments.

Best Wishes,
Sophie
Customer Care Team
Rarewaves

Jun 13, 2026

Very Impressive Service.

Carrier mislaid item. Rarewaves responded very promptly to my query and sent a replacement instantly. Very impressive service.

Found a cd I’d been after for a while.

15 May 2026

Reply from Rarewaves

Jun 16, 2026

Thanks for your great review, we appreciate it!
Enjoy!
All the best,
Sophie
Customer Care Team
Rarewaves

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