Rarewaves Reviews 14,080

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of products and the competitive pricing, often finding items that are rare or more affordable than elsewhere. The ordering process is generally described as easy, and many appreciate the excellent customer service, highlighting quick responses and effective problem resolution. Products typically arrive well-packaged and in good condition, with many consumers expressing satisfaction and a desire to continue shopping with the company. However, some people were dissatisfied with the delivery service, citing slow shipping times, a lack of tracking information, and orders arriving in multiple, unannounced shipments. There were also instances where orders were lost in transit, leading to frustration, and some customers experienced issues with customs fees due to separate international shipments.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great selection and competitive prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Customers had positive experiences with price, consistently finding items at affordable, fair, and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy ordering process, fair... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Rated 4 out of 5 stars

Great selection of products, website is easy to use and I've never had exprienced any lag or drop out. Comms are good as well. Prices are on the whole reasonable and include postage so no surprises at... See more

Company replied

Rated 5 out of 5 stars

This item arrived early on 08/06/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied


Company details

  1. DVD Store
  2. Book Store
  3. CD Store
  4. Discount Store
  5. Music Store
  6. Record Store

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smeg bunwarmer fast postage to Australia

I ordered a Smeg bun warmer to be delivered to Australia. Parcel arrived very fast, was wonderfully wrapped and was a genuine new item. Also good pricing and very reasonable international postage. Happy purchase.

19 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great customer service

Overall an excellent company, with items generally arriving on time, accurate descriptions, fantastic prices and good packaging. Also, the customer support is great; for any issue, it is resolved promptly. I would highly recommend this company.

2 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Totally Terrific!

All expectations were exceeded with this first experience purchasing from Rarewaves. From the titles to choose from to the unmatched pricing I am thrilled to recommend Rarewaves to friends and family.
One big, emphatic Fabulous!

23 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

First time ordering.

First time ordering, I contacted rarewaves regarding my order as I hadn't received it by a certain point, they were so quick to reply and explain they would contact the courier.
Luckily the very next day the order turned up, so was not needed.
Definitely would order from again.
5 stars for great customer support and eventually a great product.
Thank you!

20 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 1 out of 5 stars

I thought I was purchasing the 50 years…

I thought I was purchasing the 50 years of Fleetwood Mac CD trilogy, but instead I received a single fake CD.
Had I wanted a dodgy fake CD? I could’ve just wandered down to the market and then I wouldn’t have had to wait for a fortnight either. This was going to be a birthday present for somebody but I had to buy something else instead as it did not arrive on time and I could not have lived with myself for giving her a fake AVOID

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The service from rarewaves is A1

The service from rarewaves is A1 . Brought many cds off them as they have a huge range . I live in Australia @ the items take about 3 weeks to arrive which is great since they come from the U.K

22 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Rarewaves to expand your music collection…

I enjoy expanding my music collection with purchases from Rarewaves. This is due to the large collection of music on Blu-ray, making them the cheapest provider in many cases. However, you do need to be patient for a few weeks for delivery. Additionally, the filter function does not show everything. Should something unexpectedly go wrong with your delivery, there is a customer service that acts quickly and adequately.

20 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great experience

Although it take a little longer to arrive, and the shipping info does not show that you will receive several packages (if a large order) you cannot beat the low shipping cost, their sales, and their selection.

12 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Imports at Affordable Prices

Fast and reliable store based in the UK. Great for imports at affordable prices.

20 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 4 out of 5 stars
Rarewaves logo

Reply from Rarewaves

Hello there

Thank you for leaving feedback for us to review.

We are so sorry to hear your order arrived damaged.

If you haven't yet spoken to us directly about this, please could you send us an email at shop@rarewaves.com.

We will be very happy to resolve this for you.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Always great service

Always great service , some really good prices as well . Will use again .

21 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 5 out of 5 stars

All went well

All went well, my product (book) was delivered timely and arrived in perfect shape. Thank you.

22 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 3 out of 5 stars

It took a long time to receive all…

It took a long time to receive all three cds, and they were sent separately

22 May 2026
Rarewaves logo

Reply from Rarewaves

Hi Oscar

Thank you for leaving a review.

We are really sorry your order took longer than expected to arrive. We do our very best to get parcels to our customers as quickly as possible, but on rare occasions delays can unfortunately happen.

We appreciate your honest opinion and it goes a long way in helping us improve customer experiences.

If there is anything further we can do to assist please just let us know and we will be happy to help.

Have a great week.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Decent prices from Rarewaves

Decent prices from Rarewaves, but delivery can be a little too long.

21 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 5 out of 5 stars

Perfect

Perfect. Great prices

22 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we appreciate it!
Enjoy!
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Book came

Book came, have had problems with orders through others
Very good condition - undamaged in transit

Excellent service - thank you

14 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 1 out of 5 stars

Bunch of thieves (edited)

Sent an expensive book by TRACKLESS DELIVERY. I received nothing. After a month of this BS, they suddenly come up with a tracking number out of their Backsides and claim the book has been delivered!!!!!!!!!!!! CAVEAT EMPTOR!

Edit no.1: seller have promised a refund. As soon as i get it, I will change this review. You have my word.

20 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hello there

Thank you for your review.

We are so sorry to hear you have been left feeling disappointed with your order and we would really like to help resolve this.

I can see that our team have already been in touch to offer assistance. Please do let them know if there is anything else we can do and they will be happy to help.

Apologies again for the inconvenience caused.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Very good service

Very good service - great prices, with exceptional packaging and delivery. I’ve never received a damaged vinyl from them.

12 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 4 out of 5 stars

Great prices, great items, good discounts

Discovered their website through ebay of all places. Been great for movies as they have discounts on discounts and rewards points. Good range of stock. Dispatch within a week or so, tracking is somewhat useful. They use RM, Yodel inpost for delivery. Inpost gets tracking per parcel, RM does not. Shipping can take anything up to 2 weeks, which can be daunting as I've had stuff take longer. Customer service is good with fast response time. Packaging can be a bit off sometimes. Touch wood, I am yet to have any lost parcels.

15 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Competitive prices and points

Competitive prices and well packaged products albeit a bit slow on delivery and loyalty points to be earnt

10 February 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

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