Shocking customer service.
Shocking customer service.
Don't be fooled by the very pleasant and politely speaking call centre staff.
This is a broker firm which charges high rates for the privilege of booking your skip with another firm that you can do directly yourself and for the correct charge.
I had an issue where I was charged for a skip which was too large for the load. I accurately described the load yet the advisor failed to inform me of the weight limit. Consequently the actual skip hire company refused to collect the skip.
Promises of call backs were not honoured.
Despite numerous attempts to reach resolution, the call centre would take my calls to them. They left me with a full skip and absolutely no offer of any resolution whatsoever.
This company acts under numerous guises, e.g. REM Waste, Acen Utilities.