Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
Company replied
Just rang them , I had taken delivery from an online retailer and was unsure about the battery ignition...the young man explained it to me, very courteous and polite... would recommend ringing if you... See more
Company replied
Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought Engwe engine X from Finchley…
Bought Engwe engine X from Finchley road the owner and Engineer are very professional guys highly recommend
29 May 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Hasnat, thank you so much for the great review! We're really glad the team at Finchley road could help you out and that you found them professional. We appreciate the recommendation!
Best E scooters / E-bikes service and…
Best E scooters / E-bikes service and shop in London.
I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model).
They fixed it within one hour only,
After bloody 4 or 5 services I had visit before.
Great team!
Polite people and reasonable prices.
Highly recommended!!!
11 May 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Eugene, thank you for this fantastic review! We're so glad our engineers could finally sort out your IENYRID Es1 for good and get it fixed within the hour. We really appreciate the kind words and the recommendation!
Very friendly and efficient repair
Very friendly and efficient repair. Great after sale care. Highly recommend.
13 May 2026
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found the repair friendly and efficient, and we appreciate you highlighting our after sale care too. Thanks for recommending us!
Very good experience
Bought an ado ultra from here and i have to say they where really good to deal with . Replied to emails straight away . Great service
13 May 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Mark, thank you so much for this great review! We're really glad you had a good experience buying the Ado Ultra and that our team was quick to respond to your emails. We appreciate your support!
Good!!!!!!!
12 May 2026
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for the great rating! We really appreciate your support and hope to see you again soon.
Reply from Rapid Scooter Master
Thank you so much for the amazing review! We really appreciate your support and hope to see you again soon.
so so good I bought a g2 today and it…
so so good I bought a g2 today and it was so quick can't wait to give a go
thank you so so much great customer service
9 May 2026
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for the kind words! We're really glad the G2 purchase was quick and easy. Enjoy your new scooter and thank you for choosing us!
Very efficient and friendly service
Very efficient and friendly service ! I highly recommend.
8 May 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Mimi, thank you so much for the kind review! We're really glad you found our service efficient and friendly. We appreciate the recommendation and hope to see you again soon!
Nico fixing all my electric scooters
Nico fixing all my electric scooters
And my bike. Always doing good job and always been professional and advice how to look after my scooter etc.
Also very honest with the prices i never felt i been overcharged.
30 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Kfir, thank you so much for this lovely review! We're really glad Nico has always been able to help with your scooters and bike, and that you feel our pricing is fair and honest. We appreciate your continued support!
Very pleased with the service
Very pleased with the service. Despite me being located hundreds of miles away from their store I received my order quicker than expected. The email and telephone communication was sufficient, professional and timely. Ordered a bike thru cycle to work scheme and their admin team helped me along the way and answered all my queries. The product it self arrived by express courier packed firmly and secured. Now all I have to do is enjoy my bike and hope it will serve me dearly for months if not years ahead. Would recommend and buy again from here. Great variety and stock availability which I can not say about my local stores.
28 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Damian, thank you so much for this detailed and lovely review! We're really glad the whole cycle to work process went smoothly despite the distance, and that your bike arrived quickly and well packed. Enjoy your new bike and thanks so much for choosing us!
Great experience with Rapid Scooter…
Great experience with Rapid Scooter Master. I took my scooter in for a repair and they quickly identified the issue and explained everything clearly before carrying out the work. The repair was done efficiently and my scooter is now running perfectly.
Very professional, honest with pricing, and excellent customer service throughout. I’d definitely use them again and highly recommend them for any scooter repairs.
25 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Ardavan, thank you so much for this great review! We're really glad our team could quickly identify the issue and get your scooter running perfectly again. We appreciate you highlighting our honest pricing and service, thanks for the recommendation!
Excellent Service and Friendly Staff
Great service and really friendly staff. I went in with a faulty scooter, and they quickly found the issue and fixed it on the spot. They explained everything clearly and didn’t try to upsell anything. Honest, professional, and very helpful.highly recommend!
23 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Samira, thank you so much for this wonderful review! We're really glad our team could quickly find and fix the issue on the spot without any unnecessary upselling. We appreciate you calling out our honesty and helpfulness, thanks for recommending us!
I have used this bike repair shop on…
I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highly recommend them.
25 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Jolanta, thank you so much for being a loyal customer and for this lovely review! We're really glad our team could always find a solution for you, no matter the challenge. We appreciate your continued support and the recommendation!
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our prices and advice helpful. We appreciate your support and hope to see you again soon!
Very good repair and very fast of my…
Very good repair and very fast of my engwe m1 brakes
24 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Baptiste, thank you so much for the great review! We're really glad we could get your Engwe M1 brakes repaired quickly. We appreciate your support!
The shop is excellent by service I…
The shop is excellent by service I recommend to my friends
22 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Adel, thank you so much for the kind review! We're really glad you're happy with our service and we appreciate you recommending us to your friends!
These guys are next level amazing
These guys are next level. I have been coming here for 18 months. They save me money. Their service is insane. They are super reliable. You dont need to go anywhere else trust me. They are the real deal!! Use them!
19 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Alexander, thank you so much for this amazing review and for being with us for 18 months! We're really glad we've been reliable and saved you money over the years. We appreciate your loyalty and trust in us!
Very good customer service
Very good customer service, All staff is helpful, Always recommend this place
18 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Daniel, thank you so much for the great review! We're really glad you found all our staff helpful. We appreciate you recommending this place, thank you for your support!
It's a small shop
It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Professional and friendly service!
11 April 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Vitalii, thank you so much for this wonderful review! We're really proud of our selection of high quality bikes including the ADO Carbon and ADO Ultra. We appreciate the recommendation and hope to see you again soon!
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our team always ready to help. We appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.