Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... See more
Company replied
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
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Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing repair shop
Amazing repair shop. I have been coming here for the past 3 years. Always great service. Great bunch of guys. Price is the best out of many shops. Feels like a family friend. Thank you for always keeping me safe and secure on the roads with my electric scooter
30 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Hannah, thank you so much for being with us for 3 years and for this heartfelt review! We're really glad we feel like a family friend to you and that we've kept you safe on the roads. We appreciate your loyalty and support!
Best in London I’ve found
Amazing store, come here on the regs at at least once a week best I found in London
7 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Nadav, thank you so much for this amazing review! We're really glad you consider us the best in London and that you visit us so regularly. We appreciate your loyalty and support!
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really proud of our e-scooter engineering skills. We appreciate your support!
I come to this shop to repair my bike…
I come to this shop to repair my bike more timed also they do the best repair and are the best customer service as well
29 March 2026
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for being a repeat customer and for this great review! We're really glad you find our repairs and customer service to be the best around. We appreciate your continued support!
Reply from Rapid Scooter Master
Thank you so much for the great review! We're really glad our team could assemble your bike perfectly. We appreciate your support!
Bought an ebike kilburn branch Maj and…
Bought an ebike kilburn branch Maj and his team were great.
Thank you.
28 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi David, thank you so much for the great review! We're really glad Maj and his team at Kilburn took great care of you. We appreciate your support!
Nico the mechanic was absolutely…
Nico the mechanic was absolutely amazing would highly recommend to anyone who needs a repair! Thank you so much guys!!
28 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Christopher, thank you so much for this amazing review! We're really glad Nico could help with your repair. We appreciate the recommendation!
I have bought a scooter a scooter from…
I have bought a scooter a scooter from Rapid Scooter Master also they repair and maintenance that perfectly also i recomand this shop to my friends
28 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi George, thank you so much for the great review! We're really glad you're happy with your scooter and our repair and maintenance service. We appreciate you recommending us to your friends!
The shop engineers are professional…
The shop engineers are professional also I have bought a bike with good price and quality also I recommend this shop to my friends
27 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Rahman, thank you so much for this great review! We're really glad our engineers came across as professional and that you got good value on your bike. We appreciate you recommending us to your friends!
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our service excellent and product great. We appreciate your support!
I found this bike shop for repairs…
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job well done and at an affordable cost.
27 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Brian, thank you so much for this great review! We're really glad our workmanship and pricing impressed you after your experience elsewhere. We appreciate you recommending us and your support!
Been treated very politely and they did…
Been treated very politely and they did answer to all of my questions. They did accommodate my request regarding the delivery. Couldn't ask for any better experience
26 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Armando, thank you so much for the great review! We're really glad our team was polite and answered all your questions, and that we could accommodate your delivery request. We appreciate your support!
Ienyrid m4pro+
Service was absolutely appalling when you tried to ask them a question they don’t have a clue what they’re going on about. I purchased 2X ienyrid m4pro +  and constantly getting problems I do not recommend this place absolutely anyone 
24 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi there,
We’ve checked our system but haven’t been able to find any orders matching your details. Could you please get in touch with us via phone, live chat, or email so we can locate your order and assist you as quickly as possible?
It’s also possible the purchase was made through a different site or store, but we’ll be happy to help you figure this out either way.
Looking forward to hearing from you 😊
Kind regards,
Customer Happiness Team
Rapid Scooter Master
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found us very professional. We appreciate your support!
Reply from Rapid Scooter Master
Thank you so much for the kind review! We really appreciate your support and hope to see you again soon.
They sold a faulty not as described…
They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others
20 March 2026
Unprompted review
Reply from Rapid Scooter Master
Dear Jane,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.
You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.
You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.
Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.
To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.
We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.
Kind regards,
Customer Happiness Team
Rapid Scooter
Brilliant staff and a superb Vitilan V3 2.0.
Staff are very friendly,helpful and knowledgable. I ordered a Vitilan V3 2.0.Delivery was prompt and the bike arrived in a few days. Assembly took a little longer than anticipated but is straightforward. The first ride out and a couple of bolts needed fully tightening and the gears needed to be adjusted very slightly,again a simple job. After owning the bike for 2 weeks I can honestly say it is brilliant!! Plenty of power for steep hills,smooth power delivery and a comfortable beast to ride. The manual does leave a little to be desired but that is down to the manufacturer. I have received many compliments about the bike and I would definitely recommend this bike to anyone in the market for a new e bike.
Well done to all the staff at Rapid Scooter.
20 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Geoffrey, thank you so much for this detailed review! We're really glad our staff came across as friendly and knowledgeable, and that you're loving the power and comfort of the Vitilan V3 2.0 after a couple of weeks. We appreciate you recommending us and passing on the compliments!
I got the g3 pro its amazing super fast…
I got the g3 pro its amazing super fast came looking so good didn't want to get it dirty at all came well fast very impressed will say the down sides are the battery docent last long and its rubbish to ride on mud and grass but in. all in all it's amazing on the streets
14 March 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Stephen, thank you so much for this great review! We're really glad you're impressed with the G3 Pro and its speed on the streets. Good shout on the battery life and off road grip, we'll pass that feedback along. We appreciate your support!
Very nice people
Very nice people. It is the best place to go for those in the area that have issues with their electric bike
7 March 2026
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad we could be a trusted place for you with your electric bike issues. We appreciate your support!
I came late but the guy still waited…
I came late but the guy still waited for me, excellent experience, love the bike and got my friend to buy one aswell the trust i have is high honestly :) brilliant workers
15 October 2025
Unprompted review
Reply from Rapid Scooter Master
Hi there, thank you so much for this wonderful review! We're really glad we could wait for you and give you a great experience with your bike. We appreciate the trust and for referring your friend to us!
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