Anis and Nasar have just dropped me back at my home, after a stressful afternoon, with no answer from either RAC or AA, and 2 other local firms. Polite from the first call, to arrival and drop off... See more
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Review summary
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Reviews shaping this summary
We had an urgent breakdown on a busy road and rapid road help answered very quickly, when no local company picked up or had the availability to help. We were seriously let down by LV recovery... See more
Company replied
Immediately answered the phone, booked me in with someone who was only 15 minutes away. The chap who turned up solved my issue in a very professional manner. I was highly impressed with the service.... See more
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After waiting over 4 hours for the AA to do nothing and my phone about to die (literally on 6%) I called and explained what was going on. I was dealt with very quickly and was reassured that someone w... See more
Company replied
Company details
Written by the company
At Rapid Road Help, we are a trusted provider of Roadside Assistance services across the UK. Although we’ve just recently established our online presence, our team brings years of experience in the car recovery industry, ensuring that every customer receives quick, reliable, and professional assistance when they need it most. We understand how stressful it can be to experience a breakdown or vehicle issue, which is why we are committed to providing fast, effective solutions with a response time of under 30 minutes. Whether you’ve run out of fuel, need a jumpstart, or require a tow to a nearby garage, we’re here to help—24/7, no matter the situation. Our services include: Car Recovery & Towing: Fast and reliable recovery for your vehicle, whether it’s broken down or involved in an accident. Fuel Drop-Off: If you’ve run out of fuel, we’ll bring the fuel to you, so you can get back on the road without delay. Jumpstart Services: We’ll get your car started again if the battery’s dead, so you’re never left stranded. Although we are a newly online-focused company, Rapid Road Help has been delivering exceptional service in the car recovery industry for years. We have built a reputation for our trustworthy, dependable, and professional approach to every job we take on. We aim to build a solid, long-lasting relationship with our customers, ensuring they always know who to call in an emergency. With Rapid Road Help, you can be confident that you're in good hands.
Contact info
United Kingdom
- rapidroadhelp.uk
4.2
Great
44 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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Extremely quick and friendly team
Extremely quick and friendly team. Came through despite it being late and cold on a Sunday night
23 November 2025
Unprompted review
Reply from Rapid Road Help
Thank you for the review, really appreciate it. We’re glad the team could get to you quickly and help out, especially on a late and cold Sunday night. Thanks for trusting us — it means a lot
Absolutely brilliant service
Absolutely brilliant service, was out to me in 25mins, very fast service after being stuck on the motorway for 4 hours with my motorbike after breaking down, helped me when none of these big companies like as, rac and green flag wouldn't, would highly recommend these to anyone with a car or motorbike that needs recovered brilliant all round and very nice guy that helped and a nice conversation on the way back.
19 November 2025
Unprompted review
Reply from Rapid Road Help
Thank you so much for the kind words, really appreciate you taking the time to leave this. Being stuck on the motorway for that long is never easy, so we’re glad we could get to you quickly and get you and your bike home safely when others couldn’t.
It means a lot to hear you were happy with the service and the driver — we’ll be sure to pass that on. Thanks again for the recommendation and for choosing us.
After waiting over 4 hours for the AA…
After waiting over 4 hours for the AA to do nothing and my phone about to die (literally on 6%) I called and explained what was going on. I was dealt with very quickly and was reassured that someone would be with me within the hour. It literally took 10 minutes for my tyre to be changed and the mechanic was super friendly and definitely made me feel a lot less panicked than I had felt all evening. Thank you, for saving the day!
19 November 2025
Unprompted review
Reply from Rapid Road Help
Thank you so much for sharing this, we really appreciate it. Being left waiting that long, especially with your phone about to die, is incredibly stressful, so we’re glad we could step in quickly and put your mind at ease.
Great to hear the tyre was changed so fast and that the mechanic helped you feel calmer — that’s exactly what we aim for in situations like that. Thanks again for trusting us and for the kind words.
I’m very disappointed with the…
I’m very disappointed with the tyre-changing service I received. The staff were unprofessional, the work was poorly done. My tyre wasn’t fitted correctly, and I had to return to a different garage because it was still losing air—something that should have been checked before handing the car back. The garage said this was because it hadn’t been cleaned or sealed properly when changing, something simple that could have saved me a lot of money. On top of that, the communication was terrible, and I was charged more than originally quoted. I paid more than £300 for them to come out & change my tyre, for then to fit the wrong size to start with. Then I had to follow them with the wrong tyre on for them to fit the correct one.
3 weeks later I’m back at a garage to get yet ANOTHER tyre because they hadn’t fit it correctly.
Overall, this was a frustrating and unreliable experience, and I would not recommend this service to anyone.
22 October 2025
Unprompted review
Reply from Rapid Road Help
We’re sorry to hear you feel this way and appreciate you taking the time to share your experience. We take feedback like this seriously.
To clarify, the tyre was changed and fitted on the day of the call-out, and the vehicle left us in a safe and drivable condition. A tyre losing air three weeks later is unfortunately something that can happen due to a number of factors outside of our control, such as road damage, valve issues, or debris picked up after the job was completed.
Regarding the size, once the correct tyre was identified, this was rectified immediately to ensure the vehicle was safe to drive. We understand how frustrating breakdown situations can be and always aim to communicate clearly and resolve issues as quickly as possible.
If you’d like to discuss this further, we’re more than happy to review the job details directly and look into the matter properly. Please feel free to contact us so we can assist.
My car stopped working
My car stopped working, by traffic lights, late on a Friday night. Rapid road help arrived in 30mins.
The guy on the phone was very reassuring and checked that my son and I (women) would be ok waiting during that time and that I felt safe.
The guy who arrived was lovely. He worked quickly, let us know what he was doing and how best to load the car. He delivered the car to the place we requested and gave his opinion on what the fault might be. He was kind, patient and reassuring.
I was really impressed with the service they offered. Amy
7 November 2025
Unprompted review
Reply from Rapid Road Help
Hi Amy,
Thank you so much for your lovely review. We’re really glad we could get to you quickly and make sure you and your son felt safe while waiting. Our team always aims to be reassuring and clear in every situation, especially late at night.
Really appreciate your kind words about our driver too — we’ll make sure he hears this! If you ever need us again, we’re always here to help.
Take care and thanks again for choosing Rapid Road Help. 🚗💙
Would use again
Left work a bit later than normal, noticed a completely flat tyre, wouldn’t keep any air in and all the garages had closed, was worried how I was gonna get home and if it was going to bankrupt me but they got over to me in about an hour and despite me having low profile pain in the backside tyres, had me driving away in another hour.
First guy on the phone was very nice and reassuring and explained everything clearly, he told me the total (because it was a straightforward tyre replacement), I paid a deposit to him by card over the phone and then got a message from the mechanic with an ETA, mechanic was also very friendly and reassuring and once the job was done I paid the remainder to the mechanic via bank transfer. Replaced with a new tyre not part worn and was given advice on carrying a spare etc.
Ideally you’re never caught short but if I am again I would use these guys in a heartbeat, didn’t cost the earth, felt safe being a woman by myself, and they did a good job 👍🏽
7 August 2025
Unprompted review
Reply from Rapid Road Help
We’re glad we could get you back on the road quickly and safely. It means a lot to know you felt reassured throughout, and we’ll make sure to pass your kind words on to the team. If you ever need us again, we’ll be here to help! 🚗👍
Fantastic service and very prompt
Fantastic service and very prompt, helpful and friendly.
30 July 2025
Unprompted review
Reply from Rapid Road Help
Thank you for your kind words! We’re glad we could provide a prompt and helpful service, and it’s great to hear you found our team friendly. We’ll be here anytime you need us! 🚗👍
Saved our bacon!!
We had an urgent breakdown on a busy road and rapid road help answered very quickly, when no local company picked up or had the availability to help. We were seriously let down by LV recovery and desperately needed help asap.
In under two hours the driver was with us and had us safe and home.
This company saved our bacon and helped ensure the car was collected ASAP and avoided being impounded.
It was super easy to get in touch, kept up to date and had help over WhatsApp and honestly were absolutely fantastic.
Incredibly well priced, just over half of what the main local company quoted us and there within 90 minutes from confirming the job.
As much as I hope we don’t have to use a recovery service again, we will absolutely be back should the need arise!
19 July 2025
Unprompted review
Reply from Rapid Road Help
Thank you so much for your amazing feedback! We’re really pleased we could be there for you quickly and take the stress out of a difficult situation. It’s always our priority to make sure our customers feel safe, supported, and kept up to date every step of the way. We truly appreciate your kind words and recommendation – hopefully you won’t need us again anytime soon, but if you ever do, we’ll be ready to help. 🚗🙌
"Deposit" just goes to their advertising costs, not the mechanic
What the title says pretty much, they'll claim a deposit that's two or three times the cost of the service (which you then have to pay the mechanic for anyway) and they just keep that and when challenged say it goes to their advertising costs. Really they are just sending jobs to WhatsApp groups with mechanics in and those pick up the job. Also trading under several different names according to one of the mechanics I talked to.
Not using real details because I don't want further harassment from them.
19 July 2025
Unprompted review
Reply from Rapid Road Help
Thank you for your feedback. To clarify, the deposit we take is usually around half of the quoted price. This confirms the job and allows a driver to be dispatched safely, as unfortunately we sometimes receive prank calls or cancellations after drivers have already set off. The deposit helps cover the driver’s time and fuel, so they are not left out of pocket, and also contributes towards admin and advertising costs to keep our service running smoothly.
We work with a professional network of recovery drivers and mechanics, and we provide real-time updates via WhatsApp and other systems so customers always know their driver’s ETA and details. The remaining balance is paid directly to the mechanic once the job is completed.
We aim to be completely transparent with pricing and communication, and we’re sorry if this wasn’t fully clear at the time.
We would like to also clarify that we only trade under a single business name. We are not operating under multiple names, and we’re unsure where this information has come from. Our focus is always on providing a transparent and professional service to our customers.
Please dont talk rubbish to me at all
Pleas dont talk rubbish to me at all. You thieves
I have taken this to small claims court
That same number I phoned on the 23rd, I have all the proofs etc
23 June 2025
Unprompted review
Great service
Great service. Answered the phone promptly (unlike other companies) were friendly and efficient. Breakdown were on site within 45 minutes and provided an excellent and considered service. Thank you!
3 July 2025
Unprompted review
Reply from Rapid Road Help
Thank you for your kind words! We’re glad we could get to you quickly and provide the service you needed. It means a lot to hear you found our team friendly, efficient, and reliable. We’ll be here anytime you need us again. 🚗👍
Reply from Rapid Road Help
Thanks so much for your feedback! We’re glad we could help quickly and make the experience a positive one. 🚗🙌
I was broke and call these guys
I was broke and call these guys, it was amazing service really quick and cheap I preferred to everyone was good experience
30 June 2025
Unprompted review
Reply from Rapid Road Help
Thank you for your kind review! We’re really pleased we could help you out quickly and affordably. It’s great to know you had a good experience and would recommend us – that means a lot to the team. 🚗👍
Lone breakdown
My exhaust feel off when on my own rang them and had someone with me within 15 minutes. Great guys really nice helpful
30 May 2025
Unprompted review
Reply from Rapid Road Help
Thanks so much for your kind words!
We’re really glad we could get to you quickly and get you sorted. It means a lot to hear that you felt looked after – that’s exactly what we aim for. If you ever need us again, we’re just a call away!
– Rapid Road Help 🚗💨
Very good service
Very good service, I broke down and they came within 15 minutes, unlike other companies that would take hours to turn up, I’m very happy with the service and definitely would recommend, stress free and quick service, 5 stars ⭐️
30 May 2025
Unprompted review
Reply from Rapid Road Help
Really appreciate your amazing review!
We know how stressful breakdowns can be, so we’re glad we could get to you fast and make it easy. Thanks for trusting us and recommending our service – we’re always here if you need us again!
– Rapid Road Help ⭐️🚗
lovely men
lovely men, was there quick had kept us updated on how long. was very helpful
25 May 2025
Unprompted review
Reply from Rapid Road Help
Thank you so much for your kind words!
We’re really glad you had a good experience and that our driver kept you updated throughout. It means a lot to hear that you found the service helpful – we’re always here if you need us again!
– Rapid Road Help 🚘🙌
Tyre fitting
For a busy bank holiday monday evening in the down pour rain rapid road help was so quick and efficant to change a tyre.
They was at my location within 45 minutes. Lovely men. Would reccomend
26 May 2025
Unprompted review
Reply from Rapid Road Help
Thanks so much for the great feedback!
We’re really happy we could get to you quickly, especially on a busy bank holiday in the rain! Appreciate the recommendation – it means a lot. We’re always ready to help whenever you need us again.
– Rapid Road Help 🌧️🛞🚗
Very prompt service and helpful.
Very prompt service and helpful.. Had a gearbox issue and the team arranged for help quickly.
26 May 2025
Unprompted review
Reply from Rapid Road Help
Thank you for the great review!
We’re glad we could assist you quickly and get things moving despite the gearbox issue. Always here to help when you need us – really appreciate your feedback!
– Rapid Road Help ⚙️🚘
Very quick response on a Sunday evening
Flat tyre on the motorway near Belfast on a Sunday evening, very prompt response and fix
25 May 2025
Unprompted review
Reply from Rapid Road Help
Thank you so much for your kind words! We're glad we could get you sorted quickly, especially on a Sunday evening. If you ever need us again, we're just a call away – 24/7. Safe travels
Reply from Rapid Road Help
Thank you for the great feedback! We’re really glad you were happy with the service. Your recommendation means a lot – we're always here if you need us again!
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