I had a great experience with Rapid Response Boiler Solutions. Their team was professional, responsive, and highly efficient from start to finish. When my boiler broke down unexpectedly, they arri... See more
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Josh, rang to let me know he was on his way and his estimated arrival time would be. When he arrived he was very polite and got straight to work. I raised a concern regarding the exterior wall sho... See more
We would recommend Rapid Response Heating to anyone looking for a new boiler. Liam was our first point of contact, he came to our house the following day and explained our options fully then sent com... See more
Ben and his team have given us stupendous service throughout the year. All the staff and engineers that we dealt throughout the year were both thoughtful and courteous and supportive which is... See more
Company replied
Company details
Written by the company
A family run business in the north of England. With years of experience in the industry, we are dedicated to providing top-notch service and ensuring the comfort and safety of our valued customers. At Rapid Response, we understand that a reliable and efficient boiler is essential for a cosy and warm home or office. That's why our team of skilled technicians are committed to delivering high-quality installations tailored to your needs. We work with both residential and commercial clients, maintaining the utmost professionalism throughout the entire process. Our company takes pride in using the latest technology and industry best practices to ensure optimal results. We only work with top-rated manufacturers, offering a wide range of boiler options to suit any requirement or budget. Whether you need a brand new installation or a replacement for your existing boiler, we've got you covered. Customer satisfaction is our number one priority. From the moment you contact us, our friendly and knowledgeable staff will guide you through the process, providing personalized solutions and answering any questions you may have. We strive to meet deadlines and complete projects efficiently, leaving no mess behind. Find us on the GAS SAFE REGISTER 950235
Contact info
Bounty Farm, Crawford Road, Crawford Village, Skelmersdale, WN8 9QS, Wigan, United Kingdom
- 08000467299
- hello@rapidresponseheating.co.uk
- rapidresponseheating.co.uk
Breach of guidelines
John and Jae from Rapid Response fitted…
John and Jae from Rapid Response fitted a full new heating system for us. We are so pleased with the work carried out and to finally have heat again. I highly recommend Rapid Response and will definitely use them in the future for other jobs. Both guys worked non stop to finish the job in 2 days. Thank you so much.
20 February 2024
Unprompted review
Reply from Rapid Response Heating
Dear Rebecca,
I wanted to extend my sincerest gratitude for taking the time to leave us such a wonderful review. Your kind words truly mean a lot to us, and they serve as a great source of encouragement for our team. Knowing that we were able to meet your expectations brings us immense joy and satisfaction. We continuously strive to provide exceptional service, and your positive feedback reaffirms that we are on the right track. Thank you once again for your support and for choosing us.
Ben came to service my boiler today
Ben came to service my boiler today. Neat and tidy and very friendly. Quick service for my 1st.
19 February 2024
Unprompted review
Reply from Rapid Response Heating
I wish to express my heartfelt gratitude for taking the time to leave us such a gracious review. Your words of appreciation serve as a tremendous motivation for our entire team. It is immensely satisfying to know that we have met your expectations and provided you with a positive experience. Your feedback is invaluable to us as we continuously strive to enhance our services. Thank you for choosing us and for sharing your kind thoughts. We are sincerely grateful for your support and look forward to the opportunity to serve you again
in the future.
Ben came this morning to fit my co2…
Ben came this morning to fit my co2 monitor very polite thank you now I am all safe with this monitor
16 February 2024
Unprompted review
Reply from Rapid Response Heating
Dear Maureen,
I extend my sincere gratitude for taking the time to share your thoughts and experiences through a review. Your feedback is immensely valuable to us as it aids in refining our services to better meet the expectations of our esteemed patrons, such as yourself. Your kind words serve as a testament to our commitment to excellence and inspire us to continually strive for improvement. Please know that your support is deeply appreciated and we eagerly anticipate the opportunity to serve you again in the future. Thank you once more for your thoughtful review.
Great service
Great service, every person I dealt with was friendly and professional - Fran who came to install our new boiler was very efficient and knowledgeable and left the area clean and tidy. Price was very competitive too. Very happy to recommend!
14 February 2024
Unprompted review
Reply from Rapid Response Heating
Dear Kimberley,
I am writing to express my sincerest appreciation for taking the time to leave a review. Your feedback is incredibly valuable to us as it provides insights into the experiences of our esteemed customers. Your thoughtful commentary not only encourages us but also serves as a guiding force in our continuous pursuit of excellence.
Your review exemplifies the essence of our commitment to delivering exceptional service and reinforces our dedication to exceeding the expectations of every individual who chooses to engage with us. Your support inspires us to continuously refine our offerings and strive for perfection in all aspects of our operations.
Please accept our heartfelt gratitude for your kind words and for being an integral part of our journey. We eagerly anticipate the opportunity to serve you again in the future and to continue surpassing your expectations
We are incredibly happy with john and…
We are incredibly happy with john and jae's flawless work. They were listed on the Worcester website for local engineers, and i'm pleased with all they've accomplished.
2 February 2024
Reply from Rapid Response Heating
I wanted to express my heartfelt gratitude for the wonderful review you left. Your kind words truly made my day! Knowing that you enjoyed your experience means everything to me. Your feedback encourages me to continue striving for excellence and providing the best service possible. It's customers like you who make what I do so rewarding. Thank you for taking the time to share your thoughts and for choosing to support my endeavours. I sincerely appreciate it. Please know that you're always welcome, and I look forward to the opportunity to serve you again soon.
The fitter was very friendly and efficient
The fitter was very friendly and efficient. He left no mess and gave me all the information I needed.
8 February 2024
Unprompted review
Reply from Rapid Response Heating
I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for your recent review. Your kind words not only brought a smile to my face but also served as a tremendous source of motivation.
Your thoughtful feedback not only validates the hard work and dedication put into our endeavors but also highlights areas where we excel. Your recognition is truly appreciated and serves as a testament to our commitment to excellence.
Please know that your support means a great deal to me and to everyone involved in our work. It is customers like you who make what we do so rewarding. I assure you that we will continue to strive for excellence and uphold the standards that have garnered such positive feedback.
Once again, thank you for your generosity in sharing your experience. We look forward to serving you again in the future.
Rapid response was great our engineer…
Rapid response was great our engineer fitter Fran was lovely ,did everything and no mess arrived on time and went through what he had to do ,when finnish he showed me the boiler and the controls and what they meen and shown me how to use the thermostat, told me about the gas checks you have to get every year and what to expect ,yes great job fran very efficient fitted the next day house lovely and warm and hot water thanks again for everything x
7 February 2024
Unprompted review
Reply from Rapid Response Heating
I trust this message finds you well. I wanted to extend my heartfelt appreciation for taking the time to leave such a positive review. Your kind words serve as a beacon of encouragement and affirmation for our team.
Your detailed feedback not only acknowledges the effort we put into our work but also provides invaluable insights into areas where we excel. Your support reinforces our commitment to delivering excellence in all that we do.
Please know that your recognition means a great deal to us and inspires us to continue striving for the highest standards. We are truly grateful for customers like you who recognize and appreciate our dedication.
Thank you once again for your generosity in sharing your experience. We eagerly anticipate the opportunity to serve you again in the future.
RAPID RESPONSE HEATING ARE THE VERY BEST !!!
ABSOLUTELY BRILLIANT !!! The very Pleasant and Customer Orientated Engineer/Fitter arrived On Time; was very polite, engaging and really respectful of both Myself as well as My Home; and was GREAT by any Measure You wish to Apply !!! I was given an Outline of the Installation Plan; was kept and constantly informed and updated throughout the Installation on both the inside as well as the external Works etc. The Engineer worked consistently and kept Me updated on the progress made as well as on the completion of each Phase of the Installation. All debris and other waste was collected, swept-up and placed safely as well as taken away for Professional Disposal; the 'old' Boiler, and its other internal and external 'old' Parts etc. Then, I was given a full and detailed Explanation of how to use the WiFi Control, the Boiler Controls on the Boiler`s Panel itself; and asked if I had any Questions about the Boiler, its Controls etc. etc. before being given the Manual and other Documentation Pack. This Company is Very Very Highly Recommended and TEN STARS would be the Correct Award. Thank You So Very Much Indeed. My Neighbours, Family and Friends have ALL been told about the Professionalism, High Quality Service and Truly Wonderful Experience this Company provides. Thank You, My Heroes !!!
5 February 2024
Unprompted review
Reply from Rapid Response Heating
I hope this message finds you well! I wanted to take a moment to express my heartfelt gratitude for the incredibly kind review you recently left for us. Your words of praise and appreciation truly brightened our day here at Rapid Response.
It brings us immense joy to hear that your experience with our team was so positive. Ensuring customer satisfaction is at the core of everything we do, and your feedback reassures us that we're on the right track. Your acknowledgment of our efforts means the world to us and serves as a testament to the hard work and dedication of our team.
At Rapid Response, we continuously strive to exceed expectations and deliver excellence in all aspects of our business. Your satisfaction is our utmost priority, and knowing that we've succeeded in making your experience memorable is the greatest reward we could ask for.
Please know that your support is invaluable to us, and we are deeply grateful for the opportunity to serve you. Should you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Once again, thank you, Mr. Samba, for choosing Rapid Response and for taking the time to share your positive feedback. We look forward to the pleasure of serving you again in the future!
Warmest regards,
The whole Rapid Response Team
100% recommend Rapid Response and a…
100% recommend Rapid Response and a massive shout out to Fran who carried out the works. Having deliberated for quite a while around having a new boiler and moving it from downstairs to upstairs I got some quotes. Lee contacted me, talked me through what was needed and confirmed that the work could start within days. I could not fault the service these guys delivered. Fran kept me informed throughout, removed my old boiler and tank and installed my new combi in its new location within 2 days and to a high standard. Jill at the office registered my new boiler and all certificates received same day straight to my inbox. I will certainly be using the guys for my ongoing servicing. Professional service delivered at every stage.
29 January 2024
Unprompted review
Reply from Rapid Response Heating
I extend my sincere appreciation for taking the time to share your thoughtful review. Your kind words serve as a testament to the dedication and hard work of our team at Rapid. We are delighted to learn that your experience with our services met your expectations.
Customer feedback is invaluable to us, and your positive review reinforces our commitment to delivering excellence. Your satisfaction is our priority, and we are grateful for the opportunity to contribute to it.
Should you have any further comments or suggestions, please feel free to reach out. We value your input and are continually striving to enhance our services.
Thank you once again for choosing Rapid. We look forward to serving you in the future and maintaining the high standards that have earned your endorsement.
Fast and efficient change of boiler
We needed to change our boiler and received a same day very reasonably priced quote. The engineer came within 2 working days and changed the boiled, did all the necessary work around this from 8 am to 2 pm and explained how to care for the boiler and gave us tip on how to save on bills. Very happy with this company
31 January 2024
Unprompted review
Reply from Rapid Response Heating
We are delighted to hear about your positive experience with our services.
At Rapid, our commitment to excellence is unwavering, and your kind words reaffirm that we are on the right path. We strive to provide not only top-notch technical solutions but also exceptional customer service.
Your appreciation serves as motivation for our team to continue delivering the highest standards in our industry. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out. We value your trust and look forward to serving you in the future.
Thank you once again for choosing Rapid . We appreciate your business and the opportunity to contribute to your comfort and satisfaction.
Ben was lovely and very efficient
Ben was lovely, very polite, informative and efficient. Asked if tap temperature was ok and if the radiators were efficient. Even asked if the gas bill was ok. Lovely young man.
30 January 2024
Unprompted review
Reply from Rapid Response Heating
I extend my heartfelt gratitude for your kind and thoughtful review. Your words have not only brightened our day but also serve as a source of inspiration for our team. Your recognition motivates us to continuously strive for excellence in our products and services. We sincerely appreciate the time and effort you took to share your positive experience, and we are delighted to have had the opportunity to meet your expectations.
Customer feedback is invaluable to us, and your encouraging review reaffirms our commitment to providing the highest level of satisfaction. Please be assured that your sentiments will be shared with the entire team, as they are instrumental in fostering a culture of dedication and customer-centricity.
Once again, thank you for choosing our services and for taking the time to convey your appreciation. We look forward to serving you with the same excellence in the future.
Superb Level of Professional Service
We arranged for RRH to service and certify a boiler & hob - at fairly short notice - in a property for which access arrangements have previously been notoriously difficult.
The on-site work was expeditiously completed (without drama) and the necessary documentation promptly emailed to us.
We have been offered a five-year plan for the annual servicing and certification of these appliances at a substantially discounted rate, which offer we have gladly accepted.
25 January 2024
Unprompted review
Reply from Rapid Response Heating
I trust this message finds you well. On behalf of the entire team at Rapid Response, I want to express our sincere gratitude for the positive review you shared regarding our services. Your kind words are truly uplifting, and we are honored to have played a role in your positive experience.
At Rapid Response, customer satisfaction is our utmost priority, and your feedback serves as a valuable testament to our commitment to excellence. We appreciate your trust in our services and are delighted to have met your expectations.
Your review motivates us to continue delivering high-quality solutions. If you ever have further comments or inquiries, please feel free to reach out. Thank you once again for choosing Rapid Response, and we look forward to serving you with the same level of dedication in the future.
John & Jae at rapid response carried at…
John & Jae at rapid response carried at the work.
Quote for the job was fare for a complete new heating system including radiators.
They were quick to start the work and efficient to finished to a tight deadline only taking 2.5 days. They answered all my questions professionally.
Overall, I’m happy with the work and experience of this company.
24 January 2024
Unprompted review
Reply from Rapid Response Heating
Thank you so much for taking the time to leave us a review about our boiler installation service. We greatly appreciate your kind words and feedback. It means a lot to us to hear that you are satisfied with the quality of our work.
At our company, we strive to provide the best service possible, and it's always rewarding to know that our efforts are recognised and valued by our customers. Your review serves as a testament to the hard work and dedication of our team.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We're here to help!
Once again, thank you for your review. We look forward to serving you again in the future.
Ben was very helpful and kept me…
Ben was very helpful and kept me informed of what he was doing
23 January 2024
Unprompted review
Reply from Rapid Response Heating
Dear Ashleigh,
I wanted to express our heartfelt appreciation for the positive review you shared about Rapid Response. Your kind words resonate deeply with our team, and we are genuinely delighted to have contributed to your positive experience. At Rapid Response, customer satisfaction is our top priority, and your feedback reinforces our commitment to delivering excellent services. We value your trust and are dedicated to maintaining the high standards that you experienced. Thank you for choosing us, and please do not hesitate to reach out if you have any further needs or inquiries. We look forward to serving you with the same level of excellence in the future.
Ben serviced the boiler
Ben serviced the boiler. He called to arrange the arrival time and was really friendly when here. Welcome back anytime a real pleasure to welcome into my home
23 January 2024
Unprompted review
Reply from Rapid Response Heating
I would like to extend my sincere thanks for taking the time to share your positive experience with Rapid Response. Your kind words are truly appreciated, and they serve as a motivating reminder of the impact our services have on our valued clients.
I am delighted to inform you that we will be sharing your commendation with Ben, who played a role in your positive experience. Recognition of outstanding team members like Ben is crucial, and your feedback will undoubtedly be a source of encouragement for him.
At Rapid Response, customer satisfaction is our utmost priority, and we are grateful for the trust you have placed in us. If there's anything more we can assist you with or if you have additional feedback, please feel free to reach out.
Thank you once again for choosing Rapid Response and for your generous review.
Excellent throughout would definitely…
Excellent throughout would definitely recommend
18 January 2024
Unprompted review
Reply from Rapid Response Heating
I would like to show appreciation for the time and effort you invested in sharing your feedback. Your recent review has been a source of encouragement and affirmation for our team.
Receiving positive feedback from discerning individuals like yourself reaffirms that our commitment to excellence is making a positive impact. Your kind words inspire us to persistently uphold the standards that have earned your satisfaction.
Your willingness to share your experience is not only a testament to our shared dedication to quality but also a catalyst for our ongoing commitment to customer satisfaction. We are honoured to have had the opportunity to serve you, and we look forward to continually exceeding your expectations.
Thank you once again for choosing RR and for being an integral part of our journey.
Ben came to service my boiler today…
Ben came to service my boiler today absolutely made up working better than ever and set my heating on a timer to work as I wanted it too.
Really made up
19 January 2024
Unprompted review
Reply from Rapid Response Heating
I would like express my gratitude for taking the time to leave a review. Your thoughtful insights and feedback are invaluable to us, and we truly appreciate your willingness to share your experience.
Your positive remarks serve as a source of inspiration for our team, motivating us to continuously strive for excellence in delivering our products/services. It is heartening to know that our efforts have made a positive impact on your experience, and we are delighted to have met your expectations.
Equally, your constructive feedback provides us with valuable insights that we will carefully consider as we work towards enhancing our offerings. Your commitment to helping us improve is both recognized and appreciated.
At Rapid Response, we are dedicated to providing exceptional quality and service, and your feedback is instrumental in our ongoing efforts to achieve this goal. We value your trust and look forward to serving you in the future.
Once again, thank you for taking the time to share your thoughts. Your support is instrumental in our journey towards continuous improvement
Didn't want to know!
An engineer came to service my boiler and I was told everything was okay. The following day, we woke up to no heating as the boiler had lost pressure. I wasn't overly alarmed as this can happen, especially after being worked on. But the next day same thing and the next and the next. Rapid Response would not come out and completely wiped their hands of the problem. We had no issues with the pressure before the service and I just wanted them to rectify what was probably a simple fix. Disappointed!
EDIT... the issue that I asked to be checked was not a pressure issue. It was to do with the ignition and had happened the week before. I assumed all areas would be checked on the service but just mentioned this so particular attention could be taken when servicing. I asked to speak to the engineer, who I was promised would phone me back, he never did. Had he contacted me, I could have clarified the issue we had the week before was a different one to the pressure and we haven't had that fault code again since anyway. I felt fobbed off as I felt something had been done/not done during the service to create an issue with the pressure because as explained, we hadn't had a pressure issue before. I do feel that if the engineer had bothered to contact me, then I could have explained this. Instead he misunderstood the message that was given to him and I didn't get the phone call I was promised. I'm not in the habit of posting bad reviews. I just felt disappointed by the customer service I was given as I would've expected better from a family run business.
11 January 2024
Unprompted review
Reply from Rapid Response Heating
Hi Nicky,
I am sorry to see you have left negative feedback regarding your boiler service. We have spoken with the engineer who attended the property and he was informed prior to the visit that there had been an issue with the pressure. We had not installed the appliance (this had been done previously by BeSure Group) and therefore we can not be held accountable for pre-existing issues or issues left by the installer on the system. We are more than happy to resolve any issues but this would not be included in a routine boiler service. Since our visit another company/engineer (other than ourselves) has also attended the property to work on the appliance/ system. Hopefully the issue is now resolved and I am hopeful the second company that has attended has highlighted that our service was not the cause of the issue and the feedback can be amended accordingly. I am sure you are aware of how damaging negative feedback can be (especially to a family run business). We take all feedback on board however when the feedback relates to work we have not carried out I believe this this be unjust. If you wish for us to come and rectify the pre-existing issues please contact our office number.
Reply to EDIT:
Has the second engineer resolved the issue and if so did the issue found relate in any way to the routine service carried out by ourselves?
Ben fixed my mother's boiler.
Ben fixed my mother's boiler. Ben's résumé speaks volumes about his kindness. After waiting a short while to check in, I was relieved to hear that everything went smoothly for her and that there have been no problems at all. Ben, I'm grateful.
10 December 2023
Reply from Rapid Response Heating
Dear Riley,
I hope this message finds you well. I wanted to personally reach out and express my sincere appreciation for taking the time to leave a review. Your kind words truly mean a lot to us. We are delighted to hear that your mother's boiler is now functioning properly once again. It is crucial to have a reliable heating system, especially during this time of year when the weather can be quite unforgiving.
Your feedback is invaluable to us as it allows us to continually improve our services and ensure customer satisfaction. We are committed to providing the best possible experience to all our valued customers, and your review reassures us that we are on the right track.
If there is anything else we can assist you with, please do not hesitate to reach out. We are here to provide support and ensure your utmost satisfaction.
Once again, thank you for your review and for choosing our services. We truly appreciate your business.
Warmest regards,
Rapid Response
The team at RapidResponse had…
The team at RapidResponse had unparalleled knowledge, therefore even though their pricing was slightly higher than the other quotes I received, it was still well worth the expense because you are paying for their experience.
8 December 2023
Reply from Rapid Response Heating
Hello Jordan
Thank you so much for your incredibly kind review of our rapid response service. Your words mean a lot to us! We're thrilled to hear that you found our service helpful and efficient. It's always our goal to provide prompt assistance to our valued customers like you.
Thanks again for taking the time to share your positive experience. It's customers like you that make our job so rewarding. Have a fantastic day, Jordan!
Best regards
Rapid Response
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