Rapid Formations Reviews 

12,067
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and rapid company formation process, often noting its efficiency and speed. Many people highlight the exceptional staff and customer service, describing them as professional, helpful, and responsive. The user experience is frequently described as easy, intuitive, and well-guided, making the entire process stress-free for most users. However, some customers also noted issues with customer service, particularly regarding response times and lack of personalization. A few people experienced difficulties with identity verification where documents were not accepted, leading to unaddressed queries and frustration. Some reviewers reported not receiving replies to emails for several days, indicating a lack of communication and support after initial engagement.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing the process as flawless, professional,... See more

User experience

People report positive experiences with user experience, finding the process of setting up a company to be... See more

Staff

Consumers find staff to be positive, with many reviewers praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Response time

Customers consistently note positive experiences with response time, with many praising the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really good experience with Rapid Formations as a non-UK resident setting up a company in the UK. The process was smooth, clear, and fairly priced. After setup, Yana helped with a few admin... See more

Company replied

Rated 5 out of 5 stars

The experience in setting up my company was so seamless I couldn’t believe how fast everything was completed. I was also supported by George Walker who got back to me so promptly regarding a query I h... See more

Company replied

Rated 5 out of 5 stars

I needed to form a U.K. company from abroad and found Rapid Formations to offer the best pricing and solutions to my various needs during the incorporation. Even though I formed on a Friday evening t... See more

Company replied

Rated 5 out of 5 stars

Rapid and efficient service. They kept me updated throughout the process, even at night and over the weekend. I used one of their packages and my company was registered in the shortest possible ti... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About Rapid Formations

Written by the company

Rapid Formations is a leading provider of online company formation in the UK. We offer various company formation packages; setting up companies limited by shares, limited by guarantee and limited liability partnerships.

We also offer registered office, service address and business address services from our prestigious Covent Garden location, at very competitive rates.

If you have any questions, you can contact us by telephone, e-mail or online chat, and a member of our highly knowledgeable team will be happy to assist you.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(12,067)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needs improvement

Despite having an initial tech issues initially due to an isolated issue from their client side, the support team has promptly reached out to me to explain the issue and they took the feedback seriously. The process was quite simple.

18 June 2026
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Reply from Rapid Formations

Thank you for your review.

I am very sorry to hear that our typical standards have not been met in this case. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business.

We will need to investigate this matter for the purpose of resolving it to your satisfaction. I will email you shortly to open a line of communication and to discuss the matter. In the meantime, please accept our apologies for any inconvenience caused.

Kind regards,

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

Seamless

Seamless. Thank you for helping me with my registration.

19 June 2026
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Reply from Rapid Formations

We are so glad we could be of help, Abosede! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Good job in this

Good job in this

19 June 2026
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Reply from Rapid Formations

Thank you for taking the time to leave us a review, Ajay! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff making the whole process easy.

18 June 2026
Unprompted review
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Reply from Rapid Formations

We are so glad we could be of help, Paul! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Great service

Great service, no issues and all done within 24hrs.

8 June 2026
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Reply from Rapid Formations

We are so glad we could be of help, Simon! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Great

Great, simply straight forward service. Thank you.

10 June 2026
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Reply from Rapid Formations

Thank you for your kind rating, Stephen! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Excellent service

Excellent service, I recommend.

11 May 2026
Unprompted review
Rapid Formations logo

Reply from Rapid Formations

Thank you for taking the time to leave us a review, Alex! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Fast

Everything was great and fast

3 June 2026
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Reply from Rapid Formations

We are so glad we could be of help, Ramunas! - Shan at Rapid Formations.

Rated 4 out of 5 stars
Rapid Formations logo

Reply from Rapid Formations

Thank you very much for your kind comments! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Quite simply

Quite simply - an excellent service!

4 June 2026
Rapid Formations logo

Reply from Rapid Formations

Thank you for taking the time to leave us a review, Richard! - Shan at Rapid Formations.

Rated 3 out of 5 stars

Application process wa straight…

Application process wa straight forward, but the id verification was a nightmare for one applications. Took constant messaging to agree that the id verification was completed first time and 2 days wasted asking for the same information. Application took 4 days, so not very rapid!

4 June 2026
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Reply from Rapid Formations

Dear Craig,

Thank you for taking the time to leave us a review and for sharing your feedback. We are sorry to hear about your frustrations regarding your experience with our compliance requirements.

We have reviewed your order and can confirm that the ID verification process was not completed successfully on the first attempt, and we are unable to find any correspondence suggesting otherwise.

The application was submitted to us on 1st June. On the same day, the company officer submitted a passport as proof of address; however, as passports do not display a residential address, we were unfortunately unable to accept this document. At that time, the officer was notified, and our IT team has confirmed that an email notification would also have been sent to you as the account holder.

On 2nd June, the company officer submitted a second document. Unfortunately, this was submitted as a screenshot, and some of the required information had been cropped out. As a result, we were unable to accept this document as well. An email notification was again sent to both the officer who submitted the document and to you as the account holder to advise of the failed verification.

The officer then submitted an acceptable document on 3rd June, and the company was then submitted to Companies House for incorporation.

We are sorry that your experience did not meet your expectations. However, due to the Economic Crime and Corporate Transparency Act 2023, and Money Laundering Regulations 2017, we are legally required to ensure that all compliance requirements are fully satisfied before proceeding, and from our compliance team’s perspective, we can confirm that notification emails are automatically sent to clients whenever submitted documentation does not meet the necessary requirements.

Please accept our apologies once more for any inconvenience caused.

Thank you once again for taking the time to provide your feedback. We look forward to supporting your future business endeavours.

Shan Creed
Service Improvement Manager

Rated 5 out of 5 stars

Very detailed explanations on each…

Very detailed explanations on each step, intuitive user experience and swift turnaround! 5 stars!

3 June 2026
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Reply from Rapid Formations

We are so glad we could be of help, Fez! - Shan at Rapid Formations.

Rated 5 out of 5 stars

Thank goodness for Helena

Thank goodness for Helena. I had almost given up hope on Rapid Formations! She deserves a promotion to Head of Customer Service and should probably be running a few training sessions while she's at it.

Rapid Formations are actually pretty good, provided Helena is the one helping you!

2 June 2026
Unprompted review
Rapid Formations logo

Reply from Rapid Formations

We are so glad we could be of help! - Shan at Rapid Formations.

Rated 5 out of 5 stars

All good

All good - excellent

1 June 2026
Rapid Formations logo

Reply from Rapid Formations

Thank you for your kind rating, William! - Shan at Rapid Formations.

Rated 5 out of 5 stars

I choose this company at random and…

I choose this company at random and they took me by surprise, so fast and quick as if they dropped they thing as set my company. Thanks again rapid formation.

29 May 2026
Rapid Formations logo

Reply from Rapid Formations

You are very welcome, Amir! Thank you for your kind review! – Shan at Rapid Formations.

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