RAMSDENSPAWNBROKERS.co.uk Reviews 

90
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff who consistently go above and beyond to provide welcoming support during every visit. Consumers consistently note that everyday store transactions run smoothly and knowledgeable team members always take ample time to explain every detail clearly. Some reviewers were not happy with the valuation process, mentioning that the financial offers provided for gold and jewellery were far below standard market rates or expected scrap prices. Additionally, a small group of visitors felt disappointed when comparing these store quotes with alternative online platforms.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming and friendly... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and... See more

Price

Clients share ambiguous opinions on price, with customers expressing a wide range of differing experiences.... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and frustration. Some... See more

Customer service

Consumers express immense satisfaction with customer service, praising staff for going above and beyond to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful

Rated 5 out of 5 stars

I visited the Liverpool City Centre store yesterday with my daughter and was greeted by a lovely, warm and welcoming lady called Sophie. She went above and beyond to help us with the jewellery I was s... See more

Rated 5 out of 5 stars

I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more

Company replied

Rated 5 out of 5 stars

After 2 bereavements I have made several trips to Ramsdens in Southport as I decided to part with inherited items. Initially I also made enquiries at local jewellers but have found the service is bett... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(90)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff are kind helpful the service…

The staff are kind helpful the service is quick and honest the buy back prices increase slowly and I like that I save money for buying back early. Just the best pawnbrokers I've found that even though I get more for pawning at h and t I come back to ramsdens because I pay less for the return and the staff are better. I'm in and out.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient staff at the Chatham branch, always ready to guide me through paperwork and give advice, competitive interest rates too.

13 December 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

Good customer service. Friendly staff and helpful, Annswered questions well and very informative. Would definitely recommend to a friend.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Ramsdens pawnbroking service.

The staff in the Haverfordwest branch are always friendly, discreet and knowledgeable, I’ve never had anything less than a first class experience there and I have recommended them to several people in the last few years.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Alan and his team are polite and…

Alan and his team are polite and welcoming. They are genuinely there to help and do what they can to make the experience and transactions as friendly and easy as possible for customers. Trustworthy and flexible within reason. Paperwork kept simple and easy to understand. Quick and easy which is the important for me

26 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look