I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took a sovereign in to get valued just…
Took a sovereign in to get valued just for curiosity, they gave me a price way under what it should have been and l mean way under, would never deal with them again.
Great staff in Blackpool
I went to the Blackpool shop to trade in a ring. There were so many I liked but not my size. John was extremely patient, helped by Ella. I decided to go for a cuppa and then look again. When I came back I found a perfect one guided by the staff. I feel I got a good price for my old ring and was really happy with my new purchase. Big thank you for your knowledge and expertise, John, Ella and Pearl.
Michelle at ramsdons in Blackburn went…
Michelle at ramsdons in Blackburn went above and beyond to get me the best price possible for my diamond jewellery. She was very thorough on checking everything. She even rang head office to see if she could offer more .1st class service. Very satisfied
Loan at Hartlepool branch.
I visited the local Hartlepool branch in need of a loan and I have been looked after by Dawn, her professionalism and courtesy above the standards.
She explained the terms and conditions clearly, and the whole process has been smooth, quick and straightforward. My assets have been handled with care, and after a valuation has been made and a loan has been offered and accepted, the sum has been paid into my account in the early morning of the next working day.
Highly recommended.
Went into Ramsdens in Burnley
Went into Ramsdens in Burnley to sell some jewellery very impressed Sara made it a lovely experience and I was pleasantly surprised with the outcome will definitely go again.
Basildon Branch
My partner and I went to the Basildon branch to get my ring resized. We were greeted by Kira who was very helpful and smiley. Very pleasant and easy experience thank you x
Kira is the best!
Kira helped me with getting an engagement ring for my partner, she was amazing throughout the entire process and I would/will definitely buying from her again!!
Another smooth hassle free visit to…
Another smooth hassle free visit to Sharon and the Girls at Coulby Newham. Always a pleasure to do business at that store. Complete credit to the Ramsdens brand. Friendly and professional service as always
Visited the Hartlepool Branch with some…
Visited the Hartlepool Branch with some bits of old gold jewellery and was met by the lovely Dawn, such a nice, professional and polite lady. she listened to me waffling on about its worth etc.,OMG when she offered me the price it was worth - I was astounded!!! made my day - so happy!!!! Thanks Dawn for all of your help today, I won’t hesitate to use Ramsdens in Hartlepool again.
Loan on watch
I've recently got my watch back from the Wallasey branch. We're do I start? Fantastic service from the girls in the shop. So caring and full of advice. They really went above and beyond for me. I dealt with Pamela both in store and ober the phone, what can I say?? Brains and looks. When Pam was otherwise engaged I was dealt more than capable by Tina who again was more than helpful. I cannot recommend the shop enough.
Called up to enquire about a new…
Called up to enquire about a new bracelet spoke to Kaylea in Blackpool, very knowledgeable ,friendly and helpful ,went into the branch alittle later and Kaylea helped me again,friendly, not pushy couldn't of been more helpful a credit to the company
Great experience thanks to the lovely…
Great experience thanks to the lovely staff in the Huddersfield branch, her name was May and she helped me as soon as she came off her lunch. Helped me pick of the best gifts in the shop and will definitely be willing to shop around with her great advice
ramsdens at the nook
Popped in to ramsdens at the nook to sell some old gold jewellery I no longer wore the young lady Michelle who assisted me was very professional and very thorough with the testing of the jewellery items I felt comfortable throughout and received a terrific price for my gold thank you Michelle for the great service
Excellent service from Jade @ Ramsdens…
Excellent service from Jade @ Ramsdens Maidstone Branch, she really worked hard, after the shop closed to value a big bag of scrap Gold and complete the transaction.
5 stars well done Jade.

Reply from RAMSDENSPAWNBROKERS.co.uk
Went into the Dundee branch of…
Went into the Dundee branch of Ramsdens, and was greeted by a very polite,young man, by the name of Jack. He was very knowledgeable, and took time to look at the things I had. He explained what was worth something and what wasn't. I came away a very happy customer.

Reply from RAMSDENSPAWNBROKERS.co.uk
Went to the washington branch spoke…
Went to the washington branch spoke with some lovely members of staff Ian and Kelly about a tudor watch and they explained how its part of rolex and were extremely friendly and helpful

Reply from RAMSDENSPAWNBROKERS.co.uk
Lacking integrity
I visited Ramsden on 25/02/26 with some gold pieces I wanted to get rid of. The guy weighed the gold. Told me I would get £623 for 37gms. I found that to be shocking! Went on Hatton Gardens online and visited a couple other shops, all the quotes I received was well over £1000. Be fair with people! As a business place people should be able to trust you. I believe his name is Chris.

Reply from RAMSDENSPAWNBROKERS.co.uk
Ramsdens Northeast
Ramsdens Northeast, do not sell your scrap gold to these people. 2nd Feb 26 they are offering £44 per gram for 18ct whilst onlne you can get at least £69. I understand businesses need to make a profit, but this is just taking the piss out of people.

Reply from RAMSDENSPAWNBROKERS.co.uk
Ramsdens The Nook
Michelle at Ramsdens The Nook, South Shields, offered a fantastic service. She was happy, friendly and efficient. Michelle even had some treats for my dog. I got a fantastic price for my items and would definitely recommend going here.

Reply from RAMSDENSPAWNBROKERS.co.uk
Visited Ramsdens in Blackburn Mall
Visited Ramsdens in Blackburn Mall. Michelle and Janine were so helpful friendly and very thorough. A great fair price given for goods. Will be back again. Thanks ladies.

Reply from RAMSDENSPAWNBROKERS.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






