I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to... See more
Company replied
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See what reviewers are saying
I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more
Company replied
I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agen... See more
Company replied
Wow, the support was awesome. Before I spoke to the rep I was impressed with the phone prompts etc. The lady that helped me was very friendly, courteous and took time to answer my questions and expl... See more
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great Experience
It's always a pleasure working with the Raisin representatives. Very pleasant and friendly!!
12 June 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear you enjoy working with our representatives. We appreciate your kind words!
The representative understood exactly…
The representative understood exactly what I needed and was able to walk me through how to find it online. Very friendly and knowledgeable.
12 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad our representative could provide such clear and friendly assistance. We appreciate you sharing your positive experience with us!
Fast and efficient
Fast and efficient service. Added beneficiary without issue
8 June 2026
Unprompted review
Reply from Raisin U.S.
We're glad to hear we could assist you efficiently and without issue. Thank you for sharing your feedback
Warmth and questions answered clearly
Warmth and questions answered on
11 June 2026
Unprompted review
Reply from Raisin U.S.
We are delighted you felt well-informed and cared for. We appreciate your kind words.
Excellent phone call customer service
Excellent phone call customer service.
The representative went the extra mile to be sure my need was met.
9 June 2026
Unprompted review
Reply from Raisin U.S.
We're glad to hear our representative provided excellent service and went above and beyond. Thank you for your kind words!
ALWAYS VERY FRIENDLY & HALPFULL
10 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad you had a great experience. Thank you for your five star review!
Reply from Raisin U.S.
We are so glad you found our service easy to use and secure.
Adding a.beneficiary
I filled out the form online and received an email the next day that my beneficiary had been added. The form was a little confusing in that a couple fields didn't explain what was wanted in the field.
9 June 2026
Unprompted review
Reply from Raisin U.S.
We appreciate your feedback regarding the online form. We're glad the beneficiary was added promptly. We will review the form fields to improve clarity for future users.
Always nice to have a transaction go…
Always nice to have a transaction go smoothly!
8 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear that your transaction was smooth. Thank you for your feedback!
I was able to speak to a live person…
I was able to speak to a live person and not have to wait on hold for a long period of time. The representative understood my concern and provided positive good news for future implementation.
8 June 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your positive experience with our team and the good news shared. Thank you for your kind words!
Anastasia fixed a difficult online…
Anastasia fixed a difficult online problem. She was skilled and personable throughout the process
8 June 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your positive experience. We appreciate your kind words about Ana's skill and helpfulness. Thank you for being a valuable member of our Raisin Community!
Ashley Clark was awesome
Ashley Clark was awesome on the telephone with me and helped me very much on the mobile app.
4 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad Ashley could assist you with the mobile app. We will be sure to share this praise with our team! Thank you for your kind words!
Agent was able to track down my bonus…
Agent was able to track down my bonus offer and inform me that processing was underway. I actually receive the bonus deposit the very next day. Raisin customer service is excellent. The banking product they offer is solid. I am pleased with their offerings and service.
27 May 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your positive experience with our customer service and bonus deposit! We appreciate you recognizing our solid banking product and offerings. Thank you for your kind words.
Company representative provided…
Company representative provided excellent service and handled my request quickly and professionally.
1 June 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear our representative provided excellent, quick, and professional service. We appreciate your kind words.
Kimberly was amazing
Kimberly was amazing. I had an issue that I didn't think would get resolved in my favor and she resolved it within a few minutes.
28 May 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Kimberly provided such excellent and quick assistance. Thank you for sharing your positive experience!
Very responsive and helpful with issues.
Very responsive and helpful with issues.
27 May 2026
Unprompted review
Reply from Raisin U.S.
We are happy to hear we could help. Thank you for your kind words!
Great customer service
I felt confident that Raisin provided appropriate safety procedures. I was provided very clear instructions in response to my questions.
26 May 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear you felt confident in our safety procedures and received clear instructions. Thank you for your kind words!
Reply from Raisin U.S.
We're happy to hear that you enjoyed your experience. We appreciate your kind words!
My question regarding beneficiary…
My question regarding beneficiary assignment was answered. I would have liked the ability to name a contingent or secondary beneficiary, rather than only the choice to (1) name a 100% POD beneficiary (with no contingent beneficiary) or (2) assign a 50-50 split to beneficiaries.
21 May 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your feedback regarding beneficiary designation. We understand your desire for more flexible options, such as naming contingent beneficiaries, and we will certainly consider this for future improvements.
Great Experience
Creating an account was easy…any questions I had were addressed quickly and the communication was clear and concise. Really happy with my experience and investment into Raisin.
26 May 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear you had such a positive experience with us and are pleased with your investment! Thank you for your kind words.
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