I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just started with Raisin as need to open multiple accounts due to current FSCS £85k guarantee (before this changes to £120k). Could not have been easier with super clear correspondence at every step.... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Raisin is such a great platform to compare rates and investment returns from easy access to term deposits. Rates are nearly always much greater than high street banks which makes this such a useful re... See more
Company replied
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Amateur Response when there are Issues
Elderly mother's mobile phone number changed, impossible to register a new mobile number in her name. Fault #1.
Requested account to be closed, unable to proceed and instead closed down individual savings accounts. Fault #2.
Impossible to read emails as text font is infeasible small. Fault #3
Customer support response time unacceptably slow. Fault #4
Average savings rates offered before any issues encountered, which frequently reduce interest once you've taken out an account via them. Fault #5'
2 February 2026
Unprompted review
Reply from Raisin UK
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
For security reasons, a Raisin UK Account is for the sole use of the account holder, so requests such as mobile number changes must be completed and verified directly with the account holder before we can process them.
Regarding rates, customers can choose between fixed-term products and variable-rate products. Fixed-term products keep the agreed rate for the full term, while variable-rate products, such as Easy Access and Notice accounts, can increase or decrease in line with partner bank decisions, as set out in the product terms.
We also note your comments about email readability. If the text appears too small, please contact our Customer Service team and we can support you with accessible alternatives.
Regarding response times, upon review I can see that our Customer Service team responded to the enquiries within one business day. We are sorry this still did not meet your expectations, and we appreciate your feedback.
Kind regards,
The Raisin UK Customer Services Team
Reply from Raisin UK
Dear Martyn,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I have been investigated for money…
I have been investigated for money laundering and have found there to be a complete lack of communication. I am asked for documents. I provide them immediately. Then things go quiet before months later I am asked for more documents. Things go quiet again and I have never heard whether the matter has been settled. Not impressed!
1 February 2026
Reply from Raisin UK
Dear Jackie,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Where additional information is requested, this is part of our regulatory obligations to ensure accounts are managed securely and in line with UK financial regulations. Once documents are received, they are reviewed carefully, and further contact is made if additional clarification is required.
We appreciate that clearer communication would have been helpful here, and we’re sorry if the process felt unclear at any stage. If you would like us to confirm the current status of your account or provide reassurance that no further action is required, please contact our Customer Service team via secure message or email and we’ll be happy to check this for you.
Kind regards,
The Raisin UK Customer Services Team
The site is a great idea
The site is a great idea. There are lots of accounts to choose from at really competitive rates. Once you register with Raisin and choose the account that suits you best that is it, you dont have to apply to any other account when your account matures, just choose another that suits and raisin arrange it. I find some things hard to navigate online but it has been sorted quickly with great customer service.
31 January 2026
Reply from Raisin UK
Dear Deborah,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Gillian,
Thank you for the 5-star review. We appreciate your feedback!
We're always pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance; we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Good if short transaction delays are acceptable.
It takes awhile to get comfortable with the delays in transfers of funds which aren't there with many accounts outside the platform and being confident that an instruction is being acted upon, as seeing "pending" actions in the app takes a bit of familiarity with looking in the right place. Rather than use the app I found the excellent email notifications more useful in providing reassurance that instructions were being acted on.
30 January 2026
Reply from Raisin UK
Dear Nigel,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Customer,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Barnett,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Great choice of products
Great choice of products laid out before you with all the relevant details explained simply. Choose your bank, choose your amount, watch your money grow. What's not to love?
Great bonuses from Raisin come in handy as well.
30 January 2026
Reply from Raisin UK
Dear Martin,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Fuss free
Because I already have a transaction account there was no need for me to go through lengthy and complicated loops to open a new account. I have previously had applications to providers disallowed because my passport photo wasn`t up to scratch.
24 January 2026
Reply from Raisin UK
Dear Joan,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Good functionality and range of savings options.
Good functionality of the website & app. There is also a wide range of providers and savings options available.
28 January 2026
Reply from Raisin UK
Dear Ian,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Easy to use website and quick response…
Easy to use website and quick response to my instruction.
28 January 2026
Reply from Raisin UK
Dear John,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
My new account was easy to open.
The Company executed my new account application very quickly and my money was paid in with no problems. Their app is clear and easy to use and navigate which is very important when dealing with finances.
24 January 2026
Reply from Raisin UK
Dear Sue,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Struggled with the new look app to make…
Struggled with the new look app to make a withrawl but a quick call to Ashley in Customer Services Resolved my issue and clarified the workings of the new app.
27 January 2026
Unprompted review
Reply from Raisin UK
Dear Browne,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Had trouble withdrawing funds from a…
Had trouble withdrawing funds from a maturing account. A return phone call from Raisin having sorted out an IT glitch quickly solved the problem.
26 January 2026
Unprompted review
Reply from Raisin UK
Dear Mike,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I achieved every thing I needed to do…
I achieved every thing I needed to do with help of very helpful staff.
19 January 2026
Unprompted review
Reply from Raisin UK
Dear Giuseppe,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Philip,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Grief Free Experience
Grief Free Experience.
Good interest rates and easy to operate site
22 January 2026
Reply from Raisin UK
Dear Customer,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Ashley was excellent in helping me sort…
Ashley was excellent in helping me sort out my problem. Great customer service. Though I did have to wait a long time for phone to be answered. But still give you 5 stars! Thank you.
21 January 2026
Unprompted review
Reply from Raisin UK
Dear Siobhan,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Easy & safe would recommend
21 January 2026
Reply from Raisin UK
Dear Customer,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
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