I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just started with Raisin as need to open multiple accounts due to current FSCS £85k guarantee (before this changes to £120k). Could not have been easier with super clear correspondence at every step.... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Raisin is such a great platform to compare rates and investment returns from easy access to term deposits. Rates are nearly always much greater than high street banks which makes this such a useful re... See more
Company replied
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
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User friendly
It is a very easy platform to use. I have on occasion had to contact customer services, I have found them very helpful. I think I have been using Raisin for around 2 years now, but have invested with other simular platforms in the past, Raisin in my opinion is the most user friendly, and would recommend it to friends and family.
25 April 2026
Unprompted review
Reply from Raisin UK
Dear Jacqueline,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Missing money and Uncontactable
I have had a number of Fixed term accounts and Easy access accounts with Raisin for years.
I recently closed one Easy access account and withdrew £3500.00 from another Easy access account and also had a 3 year fixed term account mature, all around the same date. However, the amount of cash available for me to withdraw was short £1802.47
I have emailed several times and had no response in more than a week
I have tried phoning several times, but have been on hold forever
The app has no option for sending secure messages, only a general "help" email address that hasn't been replied to, despite several emails from me.
**************************
The reply I eventually received from Raisin does explain the discrepancy regarding my query about £1802.47 and the misunderstanding was mine
The payments are accurate
20 April 2026
Unprompted review
Reply from Raisin UK
Dear Colin,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and the difficulty you had reaching us.
We apologise for the delay in responding to your messages. During periods of high demand, response times can be longer than usual, however we understand how concerning this situation must have been for you.
Upon review of your account, we can confirm that all payouts from your savings products have been processed correctly, and no funds are missing.
Please note that different products pay interest and return funds in different ways, for example annually or at maturity, and this can sometimes make the total amount received appear different from expectations. Full details of how each product pays interest are outlined in the Product Information Sheet and terms provided at the time of application.
Again, we would like to apologise for the delayed response from our Customer Service team and for any concern this caused.
Kind regards,
The Raisin UK Customer Services Team
Don't Trust This Organisation With Your Money
Been trying to change my Nominated Bank Account (required to withdraw funds) for the past week. Three attempts to change online have been futile -- their website will not recognise the sort code, despite this belonging to one of the big 4 UK banks. Therefore been communicating via secure message and phone calls, to get the necessary change implemented. Secure messages are generally ignored. Information provided in phone calls has been wrong. Problem has been passed from one department to another. Raisin now insists that the change cannot be made until I provide a copy of a bank statement (for a new bank account that has only been open for a day or two??) when I already provided a copy of a letter containing all the information Raisin required; besides, my bank statement is none of Raisin's business. Shocking level of customer service. I've been a customer for many years with a mixture of fixed term bonds and easy access savings. At the earliest opportunity, I'll be withdrawing every penny and saving with a different provider as Raisin has totally lost my trust.
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Ken,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
For security reasons, changes to a nominated bank account require verification, and in some cases we may need a bank statement to confirm the account details and ownership before the change can be processed. This is a standard safeguard designed to protect customers and ensure withdrawals are only made to an account in the customer’s name.
We’re sorry if the information you received was unclear or inconsistent, or if your messages were not handled as promptly as expected. Your case has been escalated to the relevant team to process the update and has also been logged as a formal complaint. Our Complaints team will provide a full response within the timeframe outlined in your acknowledgement.
Kind regards,
The Raisin UK Customer Services Team
Excellent service provided by Gareth he…
Excellent service provided by Gareth he had me back online within 5 mins, impressive
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Jean,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I got through on the phone in…
I got through on the phone in apparently 3 minutes after trying all week the gentleman was most helpful he answered all my questions in a most understandable way I wish everybody one had to speak to was as helpful.5 stars for him.
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Sylvia,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Raisin my expectations
Raisin my expectations
I was originally causes of on line only banking platforms, I’m more use to high street banks.
But I must admit the process from start to finish is easy, fully informed all the way through.
24 April 2026
Unprompted review
Reply from Raisin UK
Dear Andrew,
Thank you for your great review.
We appreciate it when customers share their experiences with us and we’re pleased to hear that you have enjoyed your experience with Raisin UK.
If you need assistance with anything, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Excellent professional service
After an understandably long wait on the phone the gentleman to whom I spoke was most helpful, patient and guided me through how to close an account then transfer the money to my bank account. He was very clear in his instructions and spoke very clearly. A very professional process. Thank you.
20 April 2026
Unprompted review
Reply from Raisin UK
Dear George,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Really useful savings platform
Really useful savings platform with an excellent range of options from different banks for easy access or fixed term savings bonds and accounts, straight forward and easy to use.
19 April 2026
Reply from Raisin UK
Dear Mike,
We value your feedback and appreciate your taking the time to let us know how great your experience has been so far.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Watch them
Watch them! Raisin is not a bank ,they hold your money until you decide where you want to get the best interest,and when you want to withdraw your funds,you have to chase them on the phone as their website is not very clear on how you get your money back to your own nominated account.Fortunately one of their staff was very helpful.Unfortunately I lost two days interest. Scam?
17 April 2026
Unprompted review
Reply from Raisin UK
Dear Denis,
Thank you for taking the time to leave a review. We’re sorry to hear that the withdrawal process wasn’t clear, although we’re pleased to hear that a member of our team was able to assist.
To clarify, Raisin UK is a regulated savings marketplace. Customers first select their chosen savings product, then transfer funds into their Raisin UK Transaction Account in order to complete the application. Once the funds arrive, they are forwarded to the selected savings product so they can start earning interest in line with the product terms. The Transaction Account is used to transfer money between your nominated bank account and your selected savings product, and again when funds return following a withdrawal, closure or maturity.
When funds return to the Transaction Account, they can then be withdrawn to your nominated bank account. These withdrawals are processed immediately on our side, with the time to reach your bank depending on the receiving bank’s processing times.
We’re always working to make the platform as user-friendly as possible. If you ever need help navigating your account or withdrawing funds, our Customer Service team will be happy to assist, and you can also find step-by-step guidance in the FAQs on our website.
Kind regards,
The Raisin UK Customer Services Team
Ashley was very friendly and human too
Ashley was very friendly and human too. Able to resolve my questions completely. Only downside was the time waiting for the call to be answered. Promised 5 minutes took 12.
17 April 2026
Unprompted review
Reply from Raisin UK
Dear Chris,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Good service
After the frustrations of trying to make online alterations it was most refreshing to speak with Ashley who organised everything for us
Ann Neilan
15 April 2026
Unprompted review
Reply from Raisin UK
Dear Ann,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Found the system quite clunky and some…
Found the system quite clunky and some things are quite tedious to do. For example if you want to switch banks you have extract the money, and you can’t take it all out unless you force a close on the account, then await, then you have to post it to the new account. It’s also difficult to find transaction reports and there are large number of communications that you get which are not always that useful.
15 April 2026
Reply from Raisin UK
Dear Davie,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
When switching between savings products, funds need to be returned to your Raisin UK Transaction Account first before they can be placed into a new product. Depending on the product type, it may be possible to withdraw part of the balance, but this varies by account and the withdrawal options are set out in the product information provided during the selection process.
In terms of transaction reports, guidance on where to find statements and transaction history is available in our website FAQs. Our FAQs also explain how you can unsubscribe from our newsletter if you would prefer fewer communications. If you would like support navigating the platform, our Customer Service team can help by phone, secure message, or email.
Thank you again for your feedback. We’re continuously working to make the Raisin UK platform more user-friendly and easier to navigate.
Kind regards,
The Raisin UK Customer Services Team
easy to invest
easy to invest, clear instructions, access to top rates, producets to meet my needs
12 April 2026
Reply from Raisin UK
Dear Paul,
Thank you for your great review.
We appreciate it when customers share their experiences with us and we’re pleased to hear that you have enjoyed your experience with Raisin UK.
If you need assistance with anything, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Straightforward reinvestment
Good telephone advice and guidance, with a pretty seamless reinvestment onto an alternative product..
8 April 2026
Reply from Raisin UK
Dear Mike,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Zero customer support and communication…
They provide a simple and easy to use platform but fail miserably when you need to speak with them. Have used their messaging service within the app and no reply received. Be warned they are extremely slow to return funds on a cancelled product (done during 14 day cool off).
10 April 2026
Reply from Raisin UK
Dear Ross,
Thank you for taking the time to leave a review. We are sorry to hear you have been unhappy with the response time and communication.
Please note that not all savings products on the Raisin UK platform offer a 14-day cooling-off period. Whether a product can be cancelled or ended early is set out in the Product Information Sheet and the product terms provided at the time of application. Some fixed-term deposits do not allow early termination outside exceptional circumstances.
In this case, the product you selected does not include a cooling-off period. This means a cancellation request cannot be processed. The funds therefore remain invested in the fixed-term product in line with its terms.
We note that you contacted us yesterday, and we can confirm that we have now replied with further details via the secure message system in your Raisin UK Account. We always aim to respond as quickly as possible, and while most queries are answered promptly, response times can occasionally be longer during periods of higher demand.
Kind regards,
The Raisin UK Customer Services Team
Raisin UK is NOT PROTECTED by the Financial Conduct Authority (FCA)
Raisin UK is a trading name of Raisin Platforms Limited which is authorised and regulated by the Financial Conduct Authority (FRNs 813894 and 978619)
A Firm Reference Number (FRN) is a unique six or seven-digit identifier assigned by the Financial Conduct Authority (FCA) to authorized financial services firms in the UK. It serves as an official identifier on the "Financial Services Register" to prove a firm is authorised to conduct regulated business.
THE two FRNs numbers from the Raisin UK website have QUESTION MARKS. (FRNs 813894 and 978619)
FRNs 813894 NOTHING COMES UP
FRNs 978619 IS NOT PROTECTED.
go to the fscs.org.uk website and check to see if your money is protected.
Trustpilot reviews prevents anyone from entering a full URL/link for the fscs website
ONLY ClearBank Limited (FRN:754568) IS PROTECTED. But this Firm Reference Number FRN:754568 is NOT on the Raisin UK website. ONLY (FRNs 813894 and 978619) are.
All this raises BIG RED FLAGS. A company like Raisin UK should not have these issues/ flags when they need to earn customer trust!!!
8 April 2026
Unprompted review
Reply from Raisin UK
Dear Mebs,
Thank you for taking the time to leave us a review. We understand why this might have looked like a red flag, and we actually applaud you for being so vigilant about your financial security.
We would like to clear up the confusion and reassure you that your money is fully protected. Here is a breakdown of why our Firm Reference Numbers (FRNs) operate differently than a standard bank’s:
We are a savings marketplace, not a bank. Raisin UK is an intermediary platform that connects you to various partner banks. Because we are not a bank ourselves, we do not hold your deposits directly.
What our specific FRNs mean: The two FRNs on our website (813894 and 978619) are our Financial Conduct Authority (FCA) registration numbers. They officially authorise us to operate as a platform for investment and payment services.
Where your money actually sits (and is protected): This is where ClearBank comes in. When you fund your Raisin UK account, your money sits in a Transaction Account provided by our partner, ClearBank Limited (FRN: 754568). ClearBank is a fully licensed UK bank, which is exactly why they appear on the FSCS register. Your money is 100% FSCS-protected while it sits in that ClearBank account.
Protection with Partner Banks: When you choose to move your money from your ClearBank Transaction Account into a specific savings product on our marketplace, it then becomes protected under the FSCS license (or European equivalent) of that specific partner bank. We partner strictly with fully regulated banks that offer deposit protection, ensuring your funds are safe at every step of the journey.
We hope this gives you peace of mind! If you have any more questions or would like us to walk you through how your money is safeguarded, please don't hesitate to reach out to our customer service team at help@raisin.com.
Kind regards,
The Raisin UK Customer Services Team
My problem was solved by Gareth today…
My problem was solved by Gareth today ,what a helpful,caring young man ,a credit to your company ,
7 April 2026
Unprompted review
Reply from Raisin UK
Dear Grace,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Once I got used to the proceedures
Once I got used to the proceedures, I enjoyed the stay...will probably return (some funds) at some point ...currently chasing those fractions of a % - that be elsewhere ATM. Customer service has always been spot on for me, that`s reassuring.
3 April 2026
Reply from Raisin UK
Dear Chris,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
I can recommend Raisin uk
I can really recommend Raisin uk, very easy app to use and like being able to have my savings all in one place they pay out interest quickly & great interest rates.
1 April 2026
Reply from Raisin UK
Dear Nerys,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
First class customer servicecustomer service…
Received first class customer service enquiry, answered thank you.
1 April 2026
Unprompted review
Reply from Raisin UK
Dear John,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Darren was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
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