I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Raisin past 2-3 years ti maximise my interest returns on savings account. ideas initially a bit worried about basically putting money in a foreign account, adding a degree of separation, but the... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Just started with Raisin as need to open multiple accounts due to current FSCS £85k guarantee (before this changes to £120k). Could not have been easier with super clear correspondence at every step.... See more
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Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
Asks customers to review
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Reply from Raisin UK
Dear Zakir,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience along with the best rates.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Brilliant App
This is a great app it keeps you informed of how well your savings are doing and advises you when they are due to mature and then offers you other savings options.
16 June 2026
Reply from Raisin UK
Dear Fiona,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
This is my second year I have used…
This is my second year I have used Rasin very happy with the service I have received. Never had any problems and when the term come to an end money and interest paid back to me with no issues.
Thanks
Glenn
13 June 2026
Unprompted review
Reply from Raisin UK
Dear Glenn,
Thank you for sharing your experience with us.
We appreciate it when customers share their experiences.
We are committed to providing excellent services to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Norman,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Raisin has made me keep up with…
Raisin has made me keep up with interest rates and definitely has made my savings work for me
13 June 2026
Reply from Raisin UK
Dear Anthea,
Thank you so much for your fantastic review.
Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience along with the best rates.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Brilliant platform
Brilliant platform, It makes saving and investing so easy. When I had my fixed rate bond mature. Invested again within minutes, with all available interest rates listed. SO EASY. Love it. Thank you Raisin.
10 June 2026
Unprompted review
Reply from Raisin UK
Dear David,
Thank you so much for your fantastic review.
Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience while they manage all their savings accounts in one place.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
I had a very helpful person (Val) … see above -she was very helpful.
I had a very helpful person (Val) assisting me to make a withdrawal. She was patient and able to repeat instructions in a cheerful and understanding manner. She is a credit to Raisin and an asset to their operations.
Jeremy
12 June 2026
Unprompted review
Reply from Raisin UK
Dear Jeremy,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Val was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Paul,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Ashley was patient and very helpful
Ashley was patient and very helpful
11 June 2026
Unprompted review
Reply from Raisin UK
Dear Smita,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I asked Taisin to invest £15000 in…
I asked Eaisin to invest £15000 in fjxed bond. Then I found a bettrr deal elsewhere. Under 14 day cool off I asked them to refund my money. So far they have not refunded my money. They have locked my phone do I can not talk to them. Not responded to my ten plus e mails asking them to cancel my investment.respoded in distant way ...normal thank you forbyour e mail etc. Instruction given to terminate my investment did not work. Not happy at all with Raisin...keep away from them.
9 June 2026
Unprompted review
Reply from Raisin UK
Dear Mike,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and that you were unhappy with the communication you received.
We can confirm that your fixed-term deposit was terminated under the applicable cooling-off process, and the return of funds has been actioned in line with the product terms.
We’re also sorry to hear that you felt the responses from our team did not address your concerns clearly. Your comments have been logged as a formal complaint and are currently being reviewed by our Complaints team.
Kind regards,
The Raisin UK Customer Services Team
Fantastic company all ran so smoothly…
Fantastic company all ran so smoothly cheers
6 June 2026
Unprompted review
Reply from Raisin UK
Dear Andrew,
We value your feedback and appreciate your taking the time to let us know how great your experience has been so far.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Michael,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
The agent we had went out of his way to…
The agent we had went out of his way to help us and we are ver pleases with the service we received .thank you.
3 June 2026
Unprompted review
Reply from Raisin UK
Dear Mr Smith,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Excellent financial platform.
Excellent financial platform.
Everything works well, monies can be put on deposit quickly and very importantly can be withdrawn very easily and quickly and the best interest rates offered.
1 June 2026
Unprompted review
Reply from Raisin UK
Dear Garry,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Excellent customer service
Excellent customer service - kept regularly informed and updated .
27 May 2026
Unprompted review
Reply from Raisin UK
Dear Kenneth,
Thank you for taking the time to leave a review for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Andrew,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
slower to answer but great when you speak to someone
It took 11 minutes to speak to your adviser but once connected she was able to support me with my questions and stayed on the line whilst i made the transactions Very helpful!
22 May 2026
Unprompted review
Reply from Raisin UK
Dear Marisa,
We value your feedback and appreciate you taking the time to let us know how great your experience has been so far.
We're sorry for the delay answering your call, but we are glad our agent Val was able to resolve your query.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
I use them BUT .....
I use them. But also use others. One reason I don't use them more is because you cannot, on demand, create and print off your portfolio. It's such a simple function to offer I have asked and don't understand why they cannot offer it.
22 May 2026
Unprompted review
Reply from Raisin UK
Dear Paul,
Thank you for taking the time to leave a review and for continuing to use Raisin UK.
We appreciate your feedback regarding the ability to generate and print a full portfolio overview on demand. We understand why this would be a useful feature, especially for customers managing several savings products.
While this functionality is not currently available in the exact format you described, customers can download documents for each active product from their Raisin UK Account, including payout confirmations, opening confirmations and account statements. We also provide annual statements, which include information about all active savings products held through the platform.
Your feedback has been noted as we continue working to make the platform more user-friendly and easier to navigate.
Kind regards,
The Raisin UK Customer Services Team
Sorted my password
Sorted my password reset with confidence and ability.
20 May 2026
Unprompted review
Reply from Raisin UK
Dear Tony,
Thank you so much for your great review and appreciate your taking the time to share your experience with us.
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Very professional and helpful.
21 May 2026
Unprompted review
Reply from Raisin UK
Dear Philip,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience along with the best rates.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
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