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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My Favourite Coat I've Ever Owned

This was my first time ordering from this company, and the coat arrived beautifully packaged, and the quality was top-notch. I LOVED my coat, but I was concerned that it would be too small when wearing a sweater underneath in Winter, so I contacted Rain Sisters to exchange it for a different size. I boxed up and returned my coat and was able to order the same coat in a bigger size at the sales price. I'm currently waiting on my exchange to arrive and am very excited to receive it!!

17 June 2025
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Reply from RainSisters

Thank you for your feedback, Delina! We're so happy to hear that you're satisfied with our services and your new RainSisters coat.

Rated 5 out of 5 stars

Their coats are gorgeous

Their coats are gorgeous, high quality and unique! And shipping is superfast to Sweden. Their customer service is excellent! I've never had such a great experience from any online store ever! It was easy to order, make exchanges and returns. I don't think I have words on how satisfied I am with RainSisters! I hope they know that their hard work is much appreciated! <3

3 July 2025
Unprompted review
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Reply from RainSisters

Thank you so much, Justine, for your kind feedback and appreciation! We're so happy to hear that you are pleased with your new coat and our services.

Rated 5 out of 5 stars

More than I expected…

My coat arrived only some days after ordered and is awesome. The fabric is thick and looks great and elegant.

17 June 2025
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Reply from RainSisters

Thank you, Sarah, for your feedback! We're happy to hear you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

Beautiful tailoring

Beautiful tailoring, design and colours!

17 June 2025
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Reply from RainSisters

Thank you, Heidi, for your feedback! We're happy to hear you're pleased with your RainSisters coat.

Rated 3 out of 5 stars

Beatiful but not efficient against rain

Beatiful but not efficient against rain. The sizing was good. I apreciated the possibility for longer sizes. Even the arms were long enough. So full points for looks, but nor really a raincoat. I understood that it was not meant for heavy rain, but I was moist even from a slight drissel. Disappointing with the name ”Rain Sisters” and for that price.

27 June 2025
Unprompted review
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Reply from RainSisters

Thank you, Anna, for sharing your feedback! Our coats are not just raincoats, they are functional design coats made for daily use, to embrace femininity and to protect you from rain while you are on your daily walk. We really appreciate you sharing your experience, and will take it into consideration for the future.

Rated 5 out of 5 stars

Extremely Comfortable!

The jacket is warm but not hot. I've worn it mostly in the spring and a little in the summer, and I haven't been too warm in just a t-shirt so far. The coat comes down to about my knees, and I've worn it with pants, dresses, and shorts. The lining is super comfortable against my bare legs, which is wonderful. The jacket is sturdy without being too heavy. And it's gorgeous! I probably should have sized up as the site says for being between sizes. I'll keep that in mind for next time!

18 April 2025
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Reply from RainSisters

Thank you, Melissa, for your feedback! We're glad to hear you're satisfied with your new RainSisters coat.

Rated 5 out of 5 stars

Beautiful coats, responsive customer focused company

I’ve just bought my second coat from RainSisters. The coats are beautiful, high quality and well made.
There was an issue with import duty to the UK being mistakenly applied by DHL. RainSisters were incredibly responsive and even though it was a carrier issue they refunded my account themselves.
I wouldn’t hesitate to recommend them.

12 June 2025
Unprompted review
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Reply from RainSisters

Thank you, Beci, for sharing your feedback! We're happy to hear you're pleased with your new RainSisters coat and our services.

Rated 5 out of 5 stars

Love my Rainsisters coat

Love my Rainsisters coat. 🧡 The perfect match of functionality, femininity, style and a poetical note. 🌹 Works for city cycling - I have a rain hat, as the hood has to be fastened tightly on the bike. The sizing works perfectly for me (162, 89, 68, 94 for size S). If you want to wear a thick sweater, go a size up. I get complimented all the time and it feels great to wear the beautifully tailored coat.

8 June 2025
Unprompted review
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Reply from RainSisters

Thank you, Denise, for sharing your feedback with us! We're so happy to hear you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

What a beautiful coat

What a beautiful coat. Super fast delivery too. I got a size S and I‘m 172cm. For warmer days, the sizing is great. For colder days I will definitely go up a size to have enough room for thicker sweaters.

18 May 2025
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Reply from RainSisters

Thank you, Astrid, for sharing your feedback with us! We're so happy to hear you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

Love their coats!!

Love their coats!! I’m up to 5 now and two of my friends have also bought them in the recent sale. I have always been known for my stylish coats and I now tell everyone that Rainsisters is my new favorite brand!!

19 May 2025
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Reply from RainSisters

Thank you for your feedback!

Rated 4 out of 5 stars

A simply wonderful customer service!

I absolutely loved the quality of the ordered raincoat! Unfortunately, all three sizes I ordered didn't fit my body type (I am petite, but with a comparatively large bust). Nevertheless, the customer service was simply wonderful! Every exchange was handled reliably, and everything worked out perfectly. I'll definitely order another coat in the future, and maybe then it'll work out! I can wholeheartedly recommend Rainsisters!

26 May 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback! We're glad to hear you're satisfied with our services and coats.

Rated 5 out of 5 stars

Excellent customer service to match and…

Excellent customer service to match and compliment the absolutely beautiful jacket. Purchased 2 and not only did it come beautifully packaged, the quality exceed expectations. They were so helpful and responsive when I reached out about belt loops too.

21 May 2025
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Reply from RainSisters

Thank you, Artemis, for sharing your feedback with us! We're happy to hear that you're pleased with our services, and you enjoy your new RainSisters coats.

Rated 5 out of 5 stars

THIS WAS THE BEST EXPERIENCE I'VE HAD

THIS WAS THE BEST EXPERIENCE I'VE HAD. I ORDERED TWO COATS FOR MY WIFE FOR HER BIRTHDAY SINCE I KNEW IT WAS GOING TO RAIN THAT DAY IN NEW YORK, AND IT WAS IN MY HOUSE IN LESS THAN 4 DAYS FROM LAVIA TO NEW JERSEY. THEY ARE BEAUTIFUL. MY WIFE WAS VERY HAPPY AND IMPRESSED. WE WENT TO NEW YORK FOR HER BIRTHDAY AND IT WAS RAINING. SHE GOT A LOT OF COMPLIMENTS WHILE WALKING IN THE CITY.

19 May 2025
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Reply from RainSisters

Thank you, Juan, for sharing your feedback with us! We're so happy to hear that you're pleased with our services and your wife enjoys her new RainSisters coats.

Rated 5 out of 5 stars

Excellent customer service

I wasn't sure about the size I would need as I am petite so decided to order the same coat in different sizes and contacted Rain.sisters customer service to confirm the procedure to send the extra coats back. The response was not only quick but useful and very friendly.
I am very happy with my coat and the experience I had while buying it.

31 May 2025
Unprompted review
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Reply from RainSisters

Thank you, Beth, for sharing your experience and feedback! We're so happy to hear you're satisfied with our customer service team and our products.

Rated 5 out of 5 stars

Perfection in every way

I love the coats. They are timeless, beautiful and tailored with a dedication I do not see often. I often get stopped on the street by strangers to ask where I got any of my 3 coats. Apart from that, great website, the size chart is trustworthy, customer service impeccable and the delivery is fast. The whole experience is flawless.

20 April 2025
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Reply from RainSisters

Thank you, Tati, for your feedback! We're so happy to hear that you're pleased with your RainSisters coats. Thank you for being a part of our community!

Rated 5 out of 5 stars

Stunning!

My wife bought an rai sisters coat and this is her statement: Absolutely stunning coat. The photographs do not do them justice. Beautifully made, fantastic quality.
Yes, a little more expensive than I would normally spend, however if you buy and think of it as an investment, you will not be disappointed.

19 April 2025
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Reply from RainSisters

Thank you, Ian, for sharing your feedback with us! We're so happy to hear that your wife is pleased with her RainSisters coat.

Rated 5 out of 5 stars

I've bought three coats, kept one, and ordered two more.

I've bought three coats and kept one. As with everything, I'm in between sizes. I kept the long black trapeze coat which is wonderful. I've been looking for a long coat with a hood for years.
The coats are extremely well made. They're lined which makes them a little thicker and warmer than most rain coats. They're well suited for cool rainy days.
I returned the other two. I'm 63. The fit and flare style was a beautiful coat, but I felt it looked too young for me. I'm waiting for the other two double breasted coats. These coats are beautiful and definitely statement pieces. They're high quality and worth the investment. They're so beautiful and unique, I will likely buy more.
It was easy to return the coats.

17 April 2025
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Reply from RainSisters

Thank you, Julie, so much for sharing your honest feedback! We're so happy to hear that you're pleased with our coats.

Rated 5 out of 5 stars

Exemplary customer service

The customer service team at Rainsisters display exemplary service, honesty and care.
I had a few issues and the team have been attentive and offered me a perfect solution every time, in a timely manner.
Rainsisters clearly care about their customers, hence why I am a repeat customer.
It’s lovely to know that behind such beautiful coats there is a genuine sense of care for their customers.
I am the proud owner of 3 Rainsisters coats, and even treated my Mum to one last winter and she also loves her coat!
Catering for tall plus size women (5”11) not only in length but an overall adjustment (longer torso too) demonstrate how bespoke and special these items are.
Thank you Rainsisters customer service team, I look forward to treating myself to a new coat soon!

7 May 2025
Unprompted review
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Reply from RainSisters

Thank you so much for sharing your experience with us! We're so happy to hear that you're satisfied with our services and products.

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