I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
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I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more
Company replied
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more
Company replied
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more
Company replied
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, United Kingdom
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Excellent item and great service. Thanks

Reply from Railway Model Store
Excellent choice of products at very competitive prices, and quick delivery time. Would highly recommend.

Reply from Railway Model Store
Great products. Excellent customer service. Buy with confidence

Reply from Railway Model Store
Excellent quick delivery and good communication 10/10

Reply from Railway Model Store
Excellent customer service, product and cost, product was delivered effortlessly, will definetely use again and recommend.

Reply from Railway Model Store
Excellent service, exactly what I wanted so I wil luse them again.

Reply from Railway Model Store
Fantastic coach
I’m really pleased with it
Very well packaged and arrived when it was supposed to

Reply from Railway Model Store
First time used and I was looking for a number of unusual items and was pleased that my internet search was rewarded.
What surprised me was that the next day via a courier the parcel arrived well packaged and exactly as order. An easy 5 star from me and I will now have them on my goto company.
Well done

Reply from Railway Model Store
This is the second time I have ordered and have had excellent service every time and would recommend them to anyone Harry B

Reply from Railway Model Store
This is the first time I have bought from the Railway Model Store and it was a very positive experience. I purchased a Hornby Flying Scotsman train set which comes in a very big box. The RMS posted it to me however in an even bigger box! If your are looking for people who will go the extra mile, choose the RMS.

Reply from Railway Model Store
Exellent service and quick delivery and well packaged

Reply from Railway Model Store

Reply from Railway Model Store
Great service - well packaged - sent quickly. Very pleased.

Reply from Railway Model Store
First time buyer, excellent service, goods delivered within a couple of days.
Will buy again without hesitation.

Reply from Railway Model Store
I ordered the Flying Scotsman for my partners birthday. RMS was the best price I could find, it was easy to order on their website & it came within a couple of days. Wouldn’t hesitate to order from them again.
Thank you

Reply from Railway Model Store

Reply from Railway Model Store
Last two orders were excellent and send out quickly, packaged well and arrived in great condition.

Reply from Railway Model Store
Fantastic service, Adam was wonderful to deal with and I could not of asked for a better resolve. My order was missing one item which was dispatched the same day of reporting the issue, I received the missing item the following day.
I would strongly recommend RMS and all the team, they offer great support.
Thank you Adam, you are a credit to RMS for sure.
Andy B.

Reply from Railway Model Store
I ordered my items on the 17th February, it's now the 23rd. My items haven't arrived nor has there been any reply to my email asking where the products were. I have to say it's the worst delivery I have had. I say delivery, it's not arrived yet. it's says 48 hours tracked, tracked from when?

Reply from Railway Model Store
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