Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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It was very easy to plan my route and…
It was very easy to plan my route and see what trains were available.
24 June 2026
Reply from Rail Europe
Hello Robert,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
The interaction with customer service.
The interaction with customer service.
I had some questions and I got immediate reply.
The web site is quiet friendly and clear
24 June 2026
Reply from Rail Europe
Hello Harry,
Thank you for your kind feedback. We are delighted to hear you found our website clear and easy to use, and that our Customer Service Team was able to provide quick assistance when you had questions. We appreciate your support and look forward to assisting you on your future journeys.
Great service
24 June 2026
Reply from Rail Europe
Hello Raul,
Thank you for sharing your valuable feedback and hope you had an incredible journey!!!
Cheaper than on Trenitalia directly!
24 June 2026
Reply from Rail Europe
Hello Gabriela,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
first time user
my first time using Rail Europe and was pleasantly surprised that the process is easy to navigate. Now looking forward to Paris with my friends
24 June 2026
Reply from Rail Europe
Hello Susannah,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
web site easy to use
23 June 2026
Reply from Rail Europe
Hello David,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Pressure to book quickly…
I dislike the timer because I was trying to book tickets for 3 people on 3 trains on 3 days all on Interrail and not make mistakes. The reason I did the bookings all at once was it said only one booking fee, but in fact it charged me 3 booking fees (grump). Also when you select the ticket type (1st / 2nd) at the beginning, there is nothing to confirm this in the booking summary. So you have to go back to check, which means you have to re-enter details.
24 June 2026
Reply from Rail Europe
Hello James,
Thank you for sharing your feedback. We appreciate the opportunity to provide some clarification regarding the points you raised.
We understand that completing multiple bookings involving several passengers, travel dates and train journeys can take time, and we recognize that the booking timer may have felt restrictive. Each trip can only be held for a limited period before the booking expires and must be restarted. These time limits are set by the rail operators managing the inventory and can vary depending on the carrier and service. As a distributor, Rail Europe does not control these timeframes.
To help avoid bookings expiring during the process, we recommend having passenger details and payment information ready before starting the reservation.
Regarding the class of service selected, we would like to clarify that this information remains visible during the booking process. In particular, the fare conditions displayed in the basket indicate the class of travel selected, allowing customers to review this information before completing their purchase without needing to return to previous steps.
Regarding fees, we would like to clarify that Rail Europe applies a booking fee to standard point-to-point ticket bookings. For Eurail and Interrail passholder reservations, a reservation fee is charged instead. These fees help cover the administrative costs of maintaining the platform, investing in technological improvements, and providing customer support.
We would also like to note that customers who purchase their Eurail or Interrail Pass directly through Rail Europe benefit from a waiver of the Rail Europe seat reservation fee on eligible Eurostar, SNCF and Trenitalia reservations booked through our platform.
We hope this helps clarify the situation and we appreciate you taking the time to share your experience. Feedback such as yours helps us better understand where customers may encounter difficulties during the booking process and where improvements can be made.
Perhaps the best way to book rail…
Perhaps the best way to book rail travel in Europe, so much simpler than the other options and particularly helpful when booking complex Interrail/Eurail reservation. Amazing benefit of being the only place you can do this and specify seating preferences for the TGV! Will be using again.
13 September 2025
Reply from Rail Europe
Hello James,
Thank you for your wonderful feedback. We are delighted to hear you found Rail Europe a simple and convenient way to book your European rail travel, especially for complex Interrail/Eurail reservations. It's great to know that the ability to specify seating preferences on TGV services was particularly valuable. We truly appreciate your kind words and look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Jen,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Great Overall Experience
Very clean train car. Smooth ride. Easy booking process. Very spacious and comfortable seating space. Overall everything was very good. The only bad thing I can say was that the bathroom was a little smelly (but most public loos are).
23 June 2026
Reply from Rail Europe
Hello Yulisa,
Thank you for your feedback. While Rail Europe does not operate the trains directly, we are delighted to hear you enjoyed the smooth journey, comfortable seating and easy booking process. We also appreciate your comments regarding the onboard facilities and will be happy to share your feedback with the relevant rail operator. We look forward to assisting you on your future journeys.
The booking process was straightforward…
The booking process was straightforward and efficient!
23 June 2026
Reply from Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
app is very user friendly
23 June 2026
Reply from Rail Europe
Hello Alan,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
It was very simple thank you
15 June 2026
Reply from Rail Europe
Hello Jim,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Europe Trip
I used Rail Europe for all my train travels through Europe. It was very easy to set up and when i had an issue with a train timetable changing they were very quick to assist and sort out our best options. All of this made our travels so much easier than i thought it would be.
23 March 2026
Reply from Rail Europe
Hello Jason,
Thank you for your wonderful feedback. We are delighted to hear that Rail Europe made your train travel across Europe easy to plan and manage. It is especially rewarding to know that our team was able to assist you promptly when your timetable changed and help you find the best alternative options. We truly appreciate your kind words and look forward to assisting you on your future journeys.
the website is very easy to use.
23 June 2026
Reply from Rail Europe
Hello Mauro,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Easy one-stop shopping for European trains
It was very easy to set up my account, investigate routes and prices, and buy tickets from multiple train operators in three different countries. Then I downloaded the app, and presto, all my tickets were right there.
23 June 2026
Reply from Rail Europe
Hello,
Thank you for your wonderful feedback. We are delighted to hear you found it easy to plan your journeys, compare routes and prices, and book tickets across multiple rail operators in one place.
We are also pleased that accessing your tickets through the app made your travel preparation even more convenient. We look forward to assisting you on your future journeys.
It was very easy to do.
23 June 2026
Reply from Rail Europe
Hello Lyn,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Web site was easy to use and had…
Web site was easy to use and had all.pertinent information available.
23 June 2026
Reply from Rail Europe
Hello Thomas,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Easy booking online.
23 June 2026
Reply from Rail Europe
Hello Douglas,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Misleading website info
I purchased tickets for two legs of travel and thought I had paid for the right to make changes. But when I sought to do so, I was advised the tickets on the second leg were non-refundable. And to purchase new tickets I had to pay a booking fee, even though the website implied you only have to pay once, even if plans change. And of course you make it impossible to talk to a person to address these kinds of problems. I have traveled the world for decades. So I know what I am doing. Hence one star for a very bad experience.
23 June 2026
Reply from Rail Europe
Hello Jeff,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations and understand your frustration regarding the ticket conditions, changes to your travel plans, booking fees and access to support.
We would like to provide some clarification regarding the fare conditions. After reviewing your booking, we can confirm that you purchased semi-flexible tickets for one leg of your journey and non-flexible tickets for the other. The exchange and refund conditions for each ticket are set by the rail carriers and are displayed throughout the booking process, from the journey search results through to the basket before payment, allowing customers to review the applicable conditions before completing their purchase.
Regarding the booking fee, we would like to clarify that a booking fee applies per booking, regardless of the number of journeys included within that booking. This information is displayed during the booking process before payment is completed.
We understand your comments regarding customer support and recognize that having access to assistance when plans change is important. As part of our global support strategy, and due to a limited number of consultants covering multiple time zones, we no longer offer phone support. We continue to provide assistance through email and live chat, allowing our teams to offer efficient, trackable and consistent support to customers worldwide.
We appreciate you taking the time to share your feedback. We hope this clarification helps explain the fare conditions, booking fee structure and support options available.
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