Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
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I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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At the Kassel train station
At the Kassel train station, the wait to buy a ticket at the office was ridiculous, and there were only 3 staff members while a lot of people were waiting; I just went and bought it online. I had to buy the later train ticket because the online site did not provide the most recent one, so I just bought the next available time online.
23 June 2026
Reply from Rail Europe
Hello Martha,
Thank you for sharing your feedback. We are sorry to hear about the inconvenience you experienced at the station and understand how frustrating it must have been to face a long wait when trying to purchase your ticket.
Please note that station operations, including ticket office staffing levels and waiting times, are managed directly by the rail carriers and station operators, and are outside of Rail Europe’s control.
Regarding the availability of the later train online, rail carriers may apply booking cut-off times for same-day travel. In some cases, tickets are not made available for purchase shortly before departure, particularly when there is limited time remaining for the reservation process to be completed. As a distributor, Rail Europe follows the availability and booking conditions provided by the rail operators.
We appreciate your understanding and are pleased that you were able to complete your booking online. Thank you for taking the time to share your experience.
Reply from Rail Europe
Hello Vishavaveer,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Certainly easy to use.
Certainly easy to use.
A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here.
Also for a long journey I would have liked to have had an option of choosing seats.
25 June 2026
Reply from Rail Europe
Hello Peter,
Thank you for your feedback. We are pleased to hear you found the website easy to use.
Each booking can be held for a limited period, and if it is not completed within this timeframe, it may expire automatically. These ticketing time limits are set by the respective rail carriers and may vary depending on the service. As a distributor, Rail Europe does not have control over these timeframes.
Seat selection availability also depends on the rail carrier and the services booked, but we will share your feedback with our team as we continue to improve the user experience. We look forward to assisting you on your future journeys.
Website was easy to use and accurate…
Website was easy to use and accurate around train timetable.
25 June 2026
Reply from Rail Europe
Hello Sherlock,
Good to know that you found our website easy to use. Hope you had an incredible journey!!!
Horrible help and no assistance…
Horrible help and no assistance whatsoever literally the worse and up charged so much
25 June 2026
Reply from Rail Europe
Hello Uyen,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Based on the information provided, it is difficult for us to determine the specific concerns that led to your review, whether they relate to your booking or travel experience, the assistance you received or the ticket pricing. If you could provide additional details, we would be happy to review your experience further.
We would also like to clarify that Rail Europe does not apply arbitrary markups to rail fares. The ticket prices displayed on our website are sourced directly from the rail carriers' reservation systems. Any applicable booking or reservation fees are clearly displayed during the booking process before payment is completed.
We appreciate you taking the time to share your feedback and hope to better understand your concerns should you wish to provide further details.
Worse trip ever
Worse trip ever. Train cancelled. Followed train delayed. Stuck. Over all more than 6 hours delay without any notification
25 June 2026
Reply from Rail Europe
Hello Gali,
Thank you for sharing your feedback. We are very sorry to hear that your journey was disrupted by a train cancellation and subsequent delays. We understand how frustrating and stressful such situations can be, particularly when they affect your travel plans.
While Rail Europe facilitates the booking process, train operations, including cancellations, delays and service notifications, are managed directly by the rail carriers operating the services. As a distributor, we unfortunately do not have control over these operational disruptions or the notifications issued by the rail operators.
As your journey was affected by a train cancellation and subsequent delays, you may be entitled to compensation under the applicable rail carrier's passenger rights policy. If you have not already done so, we encourage you to contact our Support Team with your booking details so that they can review your case and assist you with submitting a compensation claim where applicable.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We hope this helps clarify the situation and appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Lior,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Tried to book a train for a Saturday in…
Tried to book a train for a Saturday in September and it kept saying it wouldn't take my credit card I found out there wasn't even a train scheduled on Saturday, but it showed it available on the schedule.
Finally found a train to a different city that was actually available but it still wouldn't take my credit card ending up having to use PayPal took a couple hours to get it done
25 June 2026
Reply from Rail Europe
Hello Jim,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties while trying to complete your booking and understand how frustrating it must have been to spend additional time resolving these issues.
Regarding the availability of the train, Rail Europe’s booking platform is connected with rail carriers’ reservation systems, and availability information is provided by the operators based on the schedules and inventory available at the time of the search. If a service changes or is not available for booking, this may be due to updates made by the rail carrier.
Regarding the payment issue, multiple unsuccessful attempts to complete a booking can sometimes trigger additional security checks within the payment system, which may prevent further transactions from being processed. We understand that this can be frustrating, particularly when your card works successfully for other purchases.
We are pleased that you were ultimately able to complete your booking using another payment method. We appreciate your patience while resolving the issue and thank you for sharing your experience, as feedback like yours helps us identify areas where the booking process can be improved.
Reply from Rail Europe
Hello David,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Problem with your ordering system
I placed my first order and it went through perfectly however,on my second order your website wouldn’t accept my credit card. I tried a second credit card and even called my credit card company, but there is no transaction seen on their end. You have an issue with your ordering system.
24 June 2026
Reply from Rail Europe
Hello John,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties completing your second booking and understand how frustrating it must have been, especially after your first purchase was completed successfully.
After reviewing the payment attempts, it appears that multiple transactions were submitted within a short period of time. As a result, our payment security system automatically triggered additional fraud prevention checks and temporarily blocked the subsequent payment attempts before they could be forwarded to your card issuer. This is why your credit card company was unable to see any declined or pending transactions on their end, as the requests did not reach them.
These security measures are designed to help protect customers and prevent fraudulent activity. While they can occasionally affect genuine transactions, they are an important safeguard for maintaining a secure booking environment.
Based on our review, the issue was therefore not related to your credit cards themselves, as evidenced by the fact that your initial booking was processed successfully. Rather, the repeated payment attempts in a short period of time caused the subsequent transactions to be flagged by our payment security system.
If this situation occurs in the future, we recommend avoiding repeated payment attempts in quick succession. Instead, please contact our Support Team, who can review the situation and provide guidance to help you complete your booking as quickly as possible.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We hope this helps clarify the situation and appreciate you taking the time to share your experience. Feedback such as yours helps us continue reviewing and improving the booking process.
It was very easy to plan my route and…
It was very easy to plan my route and see what trains were available.
24 June 2026
Reply from Rail Europe
Hello Robert,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
The interaction with customer service.
The interaction with customer service.
I had some questions and I got immediate reply.
The web site is quiet friendly and clear
24 June 2026
Reply from Rail Europe
Hello Harry,
Thank you for your kind feedback. We are delighted to hear you found our website clear and easy to use, and that our Customer Service Team was able to provide quick assistance when you had questions. We appreciate your support and look forward to assisting you on your future journeys.
Great service
24 June 2026
Reply from Rail Europe
Hello Raul,
Thank you for sharing your valuable feedback and hope you had an incredible journey!!!
Cheaper than on Trenitalia directly!
24 June 2026
Reply from Rail Europe
Hello Gabriela,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
first time user
my first time using Rail Europe and was pleasantly surprised that the process is easy to navigate. Now looking forward to Paris with my friends
24 June 2026
Reply from Rail Europe
Hello Susannah,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
web site easy to use
23 June 2026
Reply from Rail Europe
Hello David,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Pressure to book quickly…
I dislike the timer because I was trying to book tickets for 3 people on 3 trains on 3 days all on Interrail and not make mistakes. The reason I did the bookings all at once was it said only one booking fee, but in fact it charged me 3 booking fees (grump). Also when you select the ticket type (1st / 2nd) at the beginning, there is nothing to confirm this in the booking summary. So you have to go back to check, which means you have to re-enter details.
24 June 2026
Reply from Rail Europe
Hello James,
Thank you for sharing your feedback. We appreciate the opportunity to provide some clarification regarding the points you raised.
We understand that completing multiple bookings involving several passengers, travel dates and train journeys can take time, and we recognize that the booking timer may have felt restrictive. Each trip can only be held for a limited period before the booking expires and must be restarted. These time limits are set by the rail operators managing the inventory and can vary depending on the carrier and service. As a distributor, Rail Europe does not control these timeframes.
To help avoid bookings expiring during the process, we recommend having passenger details and payment information ready before starting the reservation.
Regarding the class of service selected, we would like to clarify that this information remains visible during the booking process. In particular, the fare conditions displayed in the basket indicate the class of travel selected, allowing customers to review this information before completing their purchase without needing to return to previous steps.
Regarding fees, we would like to clarify that Rail Europe applies a booking fee to standard point-to-point ticket bookings. For Eurail and Interrail passholder reservations, a reservation fee is charged instead. These fees help cover the administrative costs of maintaining the platform, investing in technological improvements, and providing customer support.
We would also like to note that customers who purchase their Eurail or Interrail Pass directly through Rail Europe benefit from a waiver of the Rail Europe seat reservation fee on eligible Eurostar, SNCF and Trenitalia reservations booked through our platform.
We hope this helps clarify the situation and we appreciate you taking the time to share your experience. Feedback such as yours helps us better understand where customers may encounter difficulties during the booking process and where improvements can be made.
Perhaps the best way to book rail…
Perhaps the best way to book rail travel in Europe, so much simpler than the other options and particularly helpful when booking complex Interrail/Eurail reservation. Amazing benefit of being the only place you can do this and specify seating preferences for the TGV! Will be using again.
13 September 2025
Reply from Rail Europe
Hello James,
Thank you for your wonderful feedback. We are delighted to hear you found Rail Europe a simple and convenient way to book your European rail travel, especially for complex Interrail/Eurail reservations. It's great to know that the ability to specify seating preferences on TGV services was particularly valuable. We truly appreciate your kind words and look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Jen,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Great Overall Experience
Very clean train car. Smooth ride. Easy booking process. Very spacious and comfortable seating space. Overall everything was very good. The only bad thing I can say was that the bathroom was a little smelly (but most public loos are).
23 June 2026
Reply from Rail Europe
Hello Yulisa,
Thank you for your feedback. While Rail Europe does not operate the trains directly, we are delighted to hear you enjoyed the smooth journey, comfortable seating and easy booking process. We also appreciate your comments regarding the onboard facilities and will be happy to share your feedback with the relevant rail operator. We look forward to assisting you on your future journeys.
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