I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would be lovely to win one of these houses and they all look wonderful . My only issue is as a pensioner to get the discount they take you thro all these stages and once you get the code there's no wa... See more
Company replied
I did a single raffle towards the end of 2025 and didn't want any more at the time. I picked up that another one first of January, and now another MBNA on 1st February, that I did not want, or ask fo... See more
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Three things make Raffle House really stand out to me: 1️⃣ Winners can choose cash instead of a house – which is a huge plus. Selling a property isn’t always easy and can quickly eat into you... See more
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Company details
Written by the company
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 27th Dream Home Draw is live
Written by the company
- Enter to win this £2m Cheshire Dream Home
- It's time to win big and give to charity. Dreams. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4.3
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thought I was entering omaze but ended…
Thought I was entering omaze but ended up spending my £10 on your site by mistake, probably my fault because am in my 60s and not very techie 😂
29 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Michael,
Thanks so much for your review and for taking part.
You never know, your luck could be on your side, and we wish you the very best in the draw.
If you need any assistance or have any questions, please feel free to contact us at info@rafflehouse.com. We are always happy to help.
Great company
Great company. I had a problem and messaged them ina Sunday and they replied almost immediately and sorted it out,
22 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Denny,
Thank you for your review.
Providing exceptional customer support is what we aim for, and we’re so glad that this was reflected in your experience. If you need any assistance in the future, we are always happy to help.
Great Customer Support
Very helpful customer service team and very efficient!! Well done ⭐️.
19 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi JW,
We’re thrilled to hear you found our customer service team helpful and efficient. Your kind words mean a lot to us, and we’ll be sure to pass them on to the team.
Wishing you the best of luck in the draws!
Great customer service
Great customer service. Raised a support request which was promptly acknowledged and resolved by the Raffle House team. Great raffle prizes supporting real worthwhile charities.
19 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi there,
Thank you for your kind words and the 5-star rating!
We’re so pleased our support team could help quickly and make your experience smooth. It’s great to hear that you value the charitable causes our raffles support. It really is at the heart of what we do.
Good luck with your entries, and we hope you enjoy the excitement of the draws!
Customer service excellent
Due to a banking problem paid twice for 1 set of tickets. Contacted Raffle House Customer Service dept. and problem sorted and refunded within 12 hours. Excellent company to deal with. Highly recommend.
18 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Alison,
Thank you for sharing your experience.
We’re delighted that our team could sort the payment issue quickly and get it refunded for you. It’s always our goal to make things as simple and stress-free as possible for our customers. Your kind words and recommendation mean a lot to us.
Good luck with your tickets; we hope you have some exciting wins ahead!
Very responsive and transparent…
Very responsive and transparent organisation, excellent team working in support
17 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Warren,
Thank you so much for your kind words and 5-star review!
We’re really glad to hear you found our team responsive and transparent. That’s exactly the experience we aim to provide. Your support means a lot to us and the whole team.
Wishing you the very best of luck in the draws!
Needed to use customer service as I had…
Needed to use customer service as I had forgotten to input a code that allowed me more tickets for the same money. Customer service in particular Kathie were quick to reply and offer me an alternate. Impressed, now I just need to win! X
2 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Jules,
Thank you for your review!
We’re thrilled to hear that Kathie, from our customer care team, was able to help so quickly and provide an alternative. It’s always our goal to make sure every customer has a smooth and positive experience.
We wish you the very best of luck in the draws and hope your entries bring you some exciting results!
If you need any further assistance in the future, we are always here to help.
Easy to navigate and customer service…
Easy to navigate and customer service via WhatsApp excellent
15 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Gemma,
Thank you so much for your review!
We’re delighted to hear that you found the platform easy to navigate and that our WhatsApp customer service met your expectations. Offering exceptional support to our customers is a top priority for us, so it’s fantastic to know that this was reflected in your experience.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help.
Really helped with my enquiring thank…
Really helped with my enquiring thank you
15 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Gwen,
Thank you for taking the time to leave us a review.
We are very pleased to hear that our team was able to help with your enquiry. Providing clear and helpful support is very important to us, so it is great to know you had a positive experience.
We truly appreciate your support and wish you the very best of luck in the draws. If you ever need any further assistance, please feel free to get in touch. We are always happy to help.
Helped me solve my problem very well
Helped me solve my problem very well. Thank you
12 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Nicola,
Thank you for taking the time to leave us a review.
We are very pleased to hear that our team was able to help solve your problem and that you had a positive experience with our support. Providing helpful and efficient assistance is very important to us.
We truly appreciate your support and wish you the very best of luck in the draws. If you need any further assistance, please feel free to get in touch. We are always happy to help.
Had a mix-up with my tickets
Had a mix-up with my tickets, this was quickly resolved via email.
13 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Maggie,
Thank you for taking the time to leave us a review.
We're pleased to hear that the mix-up with your tickets was quickly resolved by our team. Providing prompt and helpful support is very important to us, so it's great to know this was reflected in your experience.
We really appreciate your support and wish you the very best of luck in the draws. If you ever need any assistance, please don’t hesitate to reach out. We’re always here to help.
They won't let you cancel your subscription
*Edit in response to the answer they gave to my review.
Do not believe a word they say when you they say you simply navigate to your subscriptions in your profile and cancel from there. The only option you have is to buy even more subscriptions not to cancel the one you already have.
It's all fun and games until you decide you want to cancel your subscription.
In direct violation of the law they make it almost impossible.
I have spent half an hour trying to cancel my subscription and I'm going to have to go to the bank each month to claim my money back.
This whole system of theirs has made me convinced that they are criminals posing as a reputable company. It is my fault because I did ask AI before I subscribed and AI said that they were not entirely trustworthy and that they often don't actually pay out what they say they will. I just wanted to win the house that was close to my house so I risked it's not realizing they were going to fleece me forever.
12 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Daniel,
We’re sorry to hear about your experience.
Customers can cancel their subscription at any time directly through their account. Simply log in to your profile, navigate to the “My Subscriptions” tab, and follow the cancellation steps there. This will stop any future payments immediately. Our team is also always happy to assist if anyone has any difficulty managing their subscription.
For context, we have been operating since 2018 and have had hundreds of thousands of customers take part in our competitions. We always deliver on our prizes, having awarded both property prizes and life-changing cash lump sums to our winners. You can also view all of our winners and their testimonials in the Winners section on our website.
We wouldn’t want any confusion to prevent you from taking part in our draws and having the opportunity to win your dream home, while also supporting one of our 25+ charity partners.
Please feel free to reach out to us directly at info@rafflehouse.com so we can assist you and address any questions you may have.
Fast customer service response…
I purchased my raffle tickets via a Raffle House advertisement. I downloaded their app as instructed and proceeded to check my tickets to ensure I could see them on the app. I was surprised when there was no tickets at all showing. I contacted Raffle House customer services and provided them with an email I had received showing my purchase. Customer Services responded promptly and rectified the glitch. I can now see the number of tickets I purchased when using the Raffle House app.
12 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Mrs. Hull,
Thank you for taking the time to share your experience with us.
Providing exceptional customer support is a top priority for our team, so we’re very pleased to hear that our Customer Services team was able to respond promptly and resolve the issue for you. We're glad everything is now working as expected and that you can see your tickets in your account.
We truly appreciate your support and wish you the very best of luck in the draws. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Dream
Decided there is no harm to have my first go with Raffle house. I have regular subscription with another well known house give away site, but with no luck. So why not try Raffle house to see if my luck might change.
Prizes look excellent with charities benefiting.
Thanks for the opportunity of a dream.
Well done.
11 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Martin,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you like the prizes. One of the things we’re most proud of is that every entry helps support our charity partners, so players have the chance to win amazing prizes while also contributing to great causes.
We wish you the very best of luck in the draws, and if you ever need any assistance, please feel free to contact us at info@rafflehouse.com. We’re always happy to help.
Con merchants
I tried to cancel my subscription both by email and phone without success, this is a con market place do not have anything to do with it,
5 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Barbara,
We’re really sorry to hear about your experience, and we sincerely apologize for the delay in responding to your emails.
At Raffle House, we aim to provide prompt and helpful support at all times, and we’re sorry that on this occasion we haven’t met that standard. Our team is currently working through enquiries and will be responding to you as soon as possible.
In the meantime, please note that you can cancel your subscription directly through your account at any time. Simply log in to your profile, navigate to the “My Subscriptions” tab, and follow the cancellation steps there. This will stop any future payments immediately.
Additionally, we will of course refund any payments that have been taken for the upcoming draw.
We appreciate you bringing this to our attention and apologize again for the frustration caused. If there’s anything further we can do to assist, please don’t hesitate to reach out to us via info@rafflehouse.com.
I dream a dream....
I dream a dream....
I love to buy a ticket for a multi-million pound house draw a few times a year. I can take a house tour, examine the floor plans and the aerial shots and carry on dreaming. I can also select my favourite charity.
I chose the Raffle House draw over the other house draw because I can opt out of all publicity, unlike the other draw. I have stopped playing the lottery after the upgrade made playing more difficult so I have just bought tickets for the next house draw.
Fingers crosses X
3 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Phil,
Thank you so much for your wonderful 5-star review 😊
We love that you enjoy exploring the house tours and dreaming along with us. That is all part of the excitement! It is also great to hear that our no-publicity option and choice of charity make a difference to you.
Thanks again for choosing Raffle House. We will keep our fingers crossed for you 🤞✨
Do not trust Raffle House
Do not trust this organisation. I have sent numerous emails instructing them to cancel my subscription. They have just ignored them and continue to take money.
2 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Ali,
We’re really sorry to hear about your experience, and we sincerely apologize for the delay in responding to your emails.
At Raffle House, we aim to provide prompt and helpful support at all times, and we’re sorry that on this occasion we haven’t met that standard. Our team is currently working through enquiries and will be responding to you as soon as possible.
In the meantime, please note that you can cancel your subscription directly through your account at any time. Simply log in to your profile, navigate to the “My Subscriptions” tab, and follow the cancellation steps there. This will stop any future payments immediately.
Additionally, we will of course refund any payments that have been taken for the upcoming draw.
We appreciate you bringing this to our attention and apologize again for the frustration caused. If there’s anything further we can do to assist, please don’t hesitate to reach out to us via info@rafflehouse.com.
Reply from Raffle House Ltd.
Hi Aneta,
Thank you for your review!
We’re thrilled to hear you’re happy with your experience.
If you ever need any assistance, we’re always here to help.
Deceptive my letter to Raffle house…
Deceptive my letter to Raffle house Below
Subject: Formal Dispute, Cancellation and Demand for Refund
Dear Sir/Madam,
I am writing to formally dispute an unauthorised charge of an extra £10 and to demand immediate refund of it
On 28/02/2026, I signed up to Raffle House for a single payment of £10. However, I have discovered that £20 was taken from my account instead. I authorised only one payment of £10. I did not authorise any additional or increased payment. Any recurring payments were only authorised to be taken at the same time each month If your records suggest otherwise, please provide clear evidence of my explicit consent.
I have attempted to contact your company via the email address listed on your website and received a response from desk-mailer.zohodesk.eu indicating that your support team is based overseas. I also attempted to call 07459 071066, which is registered to Lycamobile; however, the voicemail was full and no assistance was available and obviously overseas
The manner in which this payment has been processed raises serious concerns regarding deceptive and misleading practices.
Therefore:
1. I only authorise payments to be taken on the 28th of each month further payments from my card or bank account.
2. I demand a full refund of the unauthorised £10 charge.
3. I require written confirmation within 7 days that my demands have been met
If this matter is not resolved promptly, I will pursue recovery of the funds through my bank via chargeback and will report the matter to the relevant regulatory authorities and internet forums
I look forward to your urgent confirmation.
1 March 2026
Unprompted review
Reply from Raffle House Ltd.
Hi,
Thank you for your review, and please accept our apologies for the delayed email response —we’re happy to clarify this for you.
Our subscriptions renew on the 1st of each month in line with our competition schedule. This ensures that all active subscribers have their tickets included in that month’s draws.
As your subscription started on 28th February, the renewal was processed on 1st March, which explains the charge on your account. Following this renewal, your tickets were automatically included in the £60k Land Rover Defender Early Bird draw, which closes on 31st March.
To assist you further as a matter of urgency, please contact us at info@rafflehouse.com with your account details, and a member of our team will be happy to help. If you would like a refund for the renewal, please let us know and we’ll be happy to process this for you promptly.
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