Radonova Laboratories Reviews 

4,115
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the instructions clear and easy to follow, making the testing process straightforward. Many appreciated the quick turnaround times for receiving test results, often noting the efficiency of the service. People also highlighted the ease of using the test kits and the overall excellent service provided, with detailed reports described as easy to read. However, some customers experienced delays in receiving their results or reported not getting responses to inquiries. A few other people also felt that some instructions were not intuitive or found the results confusing, indicating a need for more clarity.

What people talk about most

Response time

Customers consistently note positive experiences with response time, particularly regarding the quick... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use for radon sensors... See more

Service

Customers had positive experiences with service, often highlighting its professionalism, speed, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers describing them as clear, simple, and easy to... See more

Product

Reviewers highlight positive aspects of product, noting that the radon test kits are easy to use and include... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a le... See more

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more

Rated 5 out of 5 stars

I appreciated the step-by-step directions. Very simple and clearly stated how to do the test and package it for return analysis. Results were received within days of mailing. Highly recommend this... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(4,115)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice service!

Company was flexible about where we wanted to run the exhaust pipe out of the house even though it was more trouble. Work got done in a single day even though there was a lot to get done. Nice job!

13 May 2025
Rated 5 out of 5 stars

Radonova Laboratory Test Experience

The radon test instructions were clearly explained. The test results were quickly submitted by the USPS, as instructed, to be tested, by the Radonova Laboratory. We received the results within the same day that the test kit was received by the Radonova Laboratory. I recommend RADONOVA for future radon testing, by those who are concerned about their residence safety and wellbeing.

14 May 2025
Rated 5 out of 5 stars

The Radonova Monitor Is Essential

The Radonova monitor has been essential in helping my wife and me determine if we needed radon mitigation. Subsequently, we installed a radon exhaust system and a 24/7, whole-house filtration system. Between the two, our previous radon levels (4.1 to 6.8 picocuries) have been reduced significantly (.9 to 2.6 pico curies). Also, without Radanova continuing to monitor levels, day after day, we wouldn't have known which system was working or by how much. Radonova helped guide us to the best air quality possible for our home.

21 April 2025
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service , even in denial 😂 we confronted them that the detector was outside and numbers are incorrect on what they told that gas sipped in from inside to outside 😂 what a joke! we will be researching other solutions.

22 April 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Dear Customer,

All 3 of your detectors have been exposed to quite a lot of radon gas. It's to bad that you don't trust the results. The only reason they can have been exposed wrongly is if the vacuum sealed package was damaged or open before the measurement started, and that they was stored in a location with a lot of radon.

Best regards,
Radonova Laboratories

Rated 5 out of 5 stars

Happy…

I was happy to see the result and that it was tested to day you received it. THX

5 May 2025

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