Radio Popular Reviews 

Fwd: Formal Complaint – Defective Washing Machine / Refund Request – 12th March 2026 Fatura FS 2940/275863

Bought a broken washing machine from Radio Popular Funchal that flooded my house. Took it back to the store less than 24 hours after purchase and was told they do not accept returns (even though EU says you have 30 days). I must wait for a technician to contact me and arrange a day to take a look, even though I explained I can see the drum is cracked in two.
Had to buy ANOTHER washing machine in the meantime as couldn't wait for them to do all this. Technician eventually came and confirmed its broken and left.
Its been over a month now, can't reach them on the phone as its AI chat bots only and they don't reply to email.
I have been back to the store 3 times (80km round trip) and they say I must wait to be contacted. They won't accept me bringing the machine back myself. This is fraudulent as they are not allowed to do this and are purposefully misleading customers saying they cant accept returns until its been inspected by a technician even though its less than 30 days (less than 24 hours in my case). I would strongly advise never to buy from this store as the items are defective and they wont refund or fix the problem. I wrote a google review and they replied saying to email but they don't reply to emails. Next step lawyer at my expense :(

Quick, cheap, personal attention and the right product. couldn't wish for more.

Me and my boyfriend ordered a fridge on March 31st, first thing in the morning. They told us it would take 3-4 days. Tomorrow (April 3rd) is a holiday and if it had been a normal day the fridge would've been delivered then. They said that because of the holiday they would be willing to deliverer it on Saturday, but then they retracted and now we are only getting the fridge on Monday. We can't buy any food until we have the fridge because the old one broke, so we've been feeding ourselves of pasta with tuna. I am truly disappointed.

After waiting for 3 months to get my dishwasher and washing machine fixed by Candy, the case was handed over to Radio Popular who handled the case efficiently, rapidly and to full satisfaction about the outcome.

This is a review of the ecommerce site. The store itself is okay if you go in person.

The site is a disaster. Ecommerce should enable ease of purchase. This site does the opposite. You cannot purchase without creating an account and you cannot create an account on the site. It is amost as if this company wants to send customers to it's competitors. I tried to purchase from Portuguese company but they have made it impossible. How many others are sent away by your terrible site and don't tell you about it?

Will never buy anything from Radio Popular again. Sold me a faulty phone and refused an exchange or refund even though it was returned within a few days of purchase. Has to be sent off to Samsung and will take 30 days to get an answer. Also, very rude staff in the Lagos.

Web site is an absolute mess. Went to the store and the salesperson mislead us. Was going to spend 3 items totaling about $1000.
Manage to busy to talk to me. Went into Dardy and spent my $1000. Not going to Radio Popular again.

The error messages are too frequently wrong or incomplete. For instance when an item has been in the basket for 24 hours and the order cant be processed until stock is checked. There is no option to do so.

We ordered a fridge/freezer on 28/12/2025 it was delivered on 30th Dec. We were assured the old one would be taken away . First excuse was ‘no space on the van’ really when the new one was taken off same van? We then requested to take the old one onto our driveway . They didn’t have time despite arguing about doing this. Went into store and received a phone call stating they would collect on 7th Jan . Received text msg they were 30mins away still waiting 3hrs later. Apparently they didn’t have our postcode …. Talk about delaying tactics , they had our postcode when delivering! We won’t be buyin from this Company again and the only reason we did buy was we were desperate for a new fridge to be delivered quickly and they had it in their warehouse. Feel like we’ve been taken for fools. Complaints book is the next step.

Very disappointing experience.
After purchasing two hoverboards in-store, I was supposed to receive two discount vouchers, as clearly stated on the paper receipt.
However, only one voucher appeared online, while the second one was missing.

I contacted customer support several times by phone and also went to the store, but even after multiple calls and several days, the issue was never resolved. No clear answers, no follow-up, and no solution.

This shows extremely poor customer service and a lack of responsibility toward customers. I expected much better handling of such a simple issue.

Horrible customer service. Short staffed

I bought an AEG oven and asked for the full service (paid for the delivery and installation). I insisted that the old oven is removed and new one installed by RP technician. All was paid for and I was assured by the shop manager that all will be done as agreed.
On the day of the delivery two man arrived with the oven, half opened it, left it on the kitchen floor (inclusive of the rubbish) and explained that they are not technicians, can’t install the oven, or remove the old oven. Then they left.
This is all happening on 30th of December, only a day before the New Year party. Oven in the middle of the kitchen with all rubbish around it, plus old oven still there.

I first tried to purchase an item on my iPhone. Could not even get logged in on Safari !! Then tried my laptop. Got in ok but NIF and contact number - although entered on a previous purchase - were not saved ! When entering NIF again, it came up "red" and told me that it belonged to MY EMAIL address and would not let me use it ! Tried under personal data to add it. Said the same thng again - which is ridiculous because the field was empty !! So as I wanted the item and could not find it on another website, I reluctantly entered the NIF of another family member. Success.....finally..... So the whole end to end process took well over an hour to buy a single item that should have taken no longer than 5 minutes. So whenever possible, I do NOT buy online from Radio Popular !!! Altogether a very unpleasant experience.....

Terrible long complicated process to buy something.

We purchased a fridge/freezer , confirmed delivery date & 6 hour delivery slot , waited in all day no delivery came , spent 2 hours in the phone next day trying to sort alternative delivery date !, arranged another date and waited in all day and no delivery came again, went to the store and asked for full refund as we were due to fly back to England , The manager was unable to give refund and said he would email me or ring me when he had been in touch with the transport department, 3 days later still no contact from the manager and no refund !!!, Managed to change our flights , went back to the store to ask why I had not received any contact or refund for the fridge/freezer , The sales lady was very apologetic and refunded my there and then .
All I can say is the manager was very ignorant, terrible customer service skills he caused us a lot of unnecessary stress and there transport department are utterly useless , we will not be purchasing from this company again !

We purchased and paid for delivery of a dishwasher. It was not delivered and no reason offered as to why. We asked for a refund on our debit card that was used for the purchase. Apparently, this was not possible, only a bank transfer. Over a week later and another 2 visits to the store we still haven't received the money back. No reasons have been offered, no apologies made. €600 is a lot of money to wait for especially when other bills have to be paid and we are only on Portuguese salaries. Awful company. AVOID

Bought a KRUPS coffee grinder. It worked once, and never again.

I buyed a Samsung Tablet A9+ and i requested a screen protection layer on the tablet's screen on radio popular and after 1 year, the tablet stopped working and i went to costumer service, were they repaired the tablet, but formatted it and removed the protection layer that i they applied at the store and refused to place a new one without costs.

Worst. Experience. Ever!
Spent over $1200 Euros for machines sitting in my kitchen for over a week now. Paid for delivery, set up, and removal of old machines. They delivered, but didn’t set up anything, nor took anything away. Delivery men said “not our job” and a “technician” would call for set up and removal. Two day of nothing later went to the store in person, and was told the tech would be out the next day (Thursday). It’s now 1915 hours the following Monday and guess what?!? Nothing. Not a call, email, nothing.
Were told if we unboxed it ourselves and something wasn’t working our warranty (that we paid extra for) would be invalid.
Never ever ever ever again!
STAY AWAY!!!!