I have mixed feelings about my transaction with this company I placed an order with them on 21st March and finally received it today 12th May - so it took almost 9 weeks for the light fi... See more
Company replied
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Terrible experience. I ordered 4 sconces for $700 at the end of February. It's now April 5th and there is zero movement on the Fedex website. Their Google store reviews are also fake and locked (they... See more
Company replied
Lamp has arrived irreparably broken, in bad packaging from China. Even if it had not been broken, it is not wired correctly, and would require an electrician to fix. The “customer care” team keeps res... See more
Total scam ! Product never arrived and I am asking every day to be refunded but they just ignore. Also the products pictures are not accurate because they show originals while it is in fact just some... See more
Company replied
Company details
- Landscape Lighting Designer
- Home Goods Store
- Interior Designer
- Landscape Designer
- Outdoor Furniture Store
Written by the company
Radilum — Editorial Lighting Atelier Architectural lighting for residential, hospitality, and outdoor spaces — crafted in solid brass, alabaster, and travertine. Radilum is a curated lighting atelier offering interior and landscape lighting for homes, restaurants, hotels, and exterior spaces. Our collections span pendant lights, chandeliers, wall sconces, floor lamps, table lamps, and weather-resistant outdoor fixtures — designed for spaces where lighting is treated as architecture, not afterthought. Every fixture is selected for its ability to shape atmosphere. Materials are chosen for the decade, not the season. Joints are hand-soldered. Finishes are plated to hold up under sun, steam, and salt air — important for the outdoor lighting that defines a significant part of our catalogue. ——— WHAT YOU CAN COUNT ON · UL certified — every fixture meets US electrical safety code, with damp-rated and wet-rated documentation where the room calls for it. · One-year warranty on every fixture — manufacturing defects covered, no questions. · Complimentary standard shipping across the United States. · Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling. · Insured end-to-end — coverage from our atelier to your final delivery. · US-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repair. ——— FOR DESIGNERS, ARCHITECTS, AND HOSPITALITY PROJECTS We offer trade pricing, a dedicated project specialist, 3D visualisation mapped to your architectural drawings, and custom finishes & sizing on most fixtures — often without surcharge. Apply for a Trade Account: https://radilum.com/pages/trade-account ——— WHERE TO FIND US Browse our catalogue: https://radilum.com/collections/all Email our care team: support@radilum.com Visit our website: https://radilum.com
Transit damage — covered end-to-end
Insured from atelier to your door
Every fixture leaves our atelier in a custom wooden crate, form-fit foam, felt-lined for oversized pieces. General liability insurance covers the journey from atelier to your final delivery. If anything arrives damaged, we replace it — no questions, no chargebacks.
Contact info
177 Joe Routt Blvd, , 77840, College Station, , United States
- support@radilum.com
- radilum.com
2.9
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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avoid radilum at all costs
Beware that this company shows tons of fake 5 star reviews. They delete negative comments from Instagram, and will not help you if you have an issue. First, I wanted to cancel my order and they would not let me. Then once my product arrived I wanted to return immediately. I opened the box but did not assemble it once I saw the material the lamp was made out of. The equivalent of a plastic tarp.
Instead of agreeing like their website states, their customer service rep “nicole” continued to try to convince me not to return it. First, she said you can keep it and we’ll refund $20. Then she went up to $80, and said “try to sell it locally”. lol WTF??? I paid $225 for this lamp. Their website states 30 day return policy.
What kind of company doesn’t even want their product back? One that knows it’s made of cheap materials and costs more for them to accept the return than to pay me $80.
If you are trying to buy something nice for your home, shop elsewhere. Do not use this cheap company from China that is upcharging for garbage materials.
This company is fraudulent and does not care one bit about their customers.
3 April 2025
Unprompted review
Reply from Radilum
We understand your frustration and want to clarify our return process. We did provide you with the return address as soon as we discussed your request, but we haven’t received the returned package yet. As per our policy, we will gladly refund the full amount once the package is returned to us.
While we do our best to process cancellations before shipping, once a package is in transit, we cannot cancel it immediately. We’ve made sure to communicate all necessary details to facilitate your return. We stand by our commitment to customer satisfaction and are ready to assist you with your return as soon as we receive the item back.
We apologize for any confusion and assure you that we’re here to support you in completing this process.
This light fixture is great
This light fixture is great! Shipping was fast, and the price was very reasonable. It fits perfectly with our farmhouse decor. Installation was easy - I helped my husband, and we had it up in about 15 minutes. It's sturdy but not too heavy, and the adjustable chain makes it easy to customize the length.
10 March 2025
Reply from Radilum
Thank you for sharing your experience! We’re thrilled to hear that the light fixture fits perfectly with your farmhouse decor and that the installation process was quick and easy. We’re also glad that you find it sturdy and customizable to your space.
Your feedback means a lot to us, and we’re happy to know you’re enjoying your new light fixture! If you ever need assistance or have more questions, feel free to reach out.
These bedside lamps are perfect for my…
These bedside lamps are perfect for my bedroom decor. The light is great for reading or relaxing, and the old-school pull chain adds a nice touch. Assembly was good for the price. Would've been even better with charging ports.
4 March 2025
Reply from Radilum
Thank you so much for your thoughtful review! We’re delighted to hear that the bedside lamps are a great fit for your bedroom decor and that the pull chain feature adds a nice touch. It’s great to know that the light is perfect for both reading and relaxing.
We also appreciate your suggestion about adding charging ports. We’re always looking to improve our products, and your feedback helps us in that process.
Definitely not legit in my book as the…
Definitely not legit in my book as the light I bought was way bigger than expected. When requesting a refund, they insisted that I use the light for a different area of my house if it doesn’t work. Alternately, their solution was to refund me a fraction of the purchase price as the light was expensive to ship because their “factory operates outside of China.” I think if they said these were the terms when I purchased the item and they were upfront about it, what can I do or perhaps I would’ve reconsidered the purchase altogether. The site is professional looking, but the rest is a bit questionable per my experience. I’d say shop at your own risk. ⚠️
31 January 2025
Unprompted review
Reply from Radilum
We understand that receiving a product that doesn’t meet your expectations can be frustrating. Our refund and exchange policies are designed to provide fair solutions while balancing shipping costs and logistics. Since product dimensions are clearly listed on our website, we encourage customers to review the details before purchasing. However, we always strive to assist in finding the best resolution and appreciate your feedback as we continue to improve our service.
We've received tons of compliments on…
We've received tons of compliments on this light. We use it every day, every day, and it's working great!
25 February 2025
Reply from Radilum
Hi Shirley Rogers,
Thank you for your kind words! We're thrilled to hear that your light has been such a great addition to your space and that you’re receiving so many compliments on it. It’s wonderful to know it’s performing well with daily use. We truly appreciate your support and hope you continue to enjoy it for years to come!
Best regards,
Nicole
The Radilum Team
FIND YOUR ITEM ELSEWHERE
Note before you purchase from here they are shipping from China, even though it is not obvious at all --products purchased arrive incomplete and replacement takes forever. I paid over $400 for expedited shipping only to receive a lamp literally missing a critical part that we were unable to replace despite efforts here and they STILL have not replaced it.
2 February 2025
Unprompted review
Reply from Radilum
Hi Katherine Welch,
Thank you for reaching out. We have reviewed your order, and we can confirm that the package was successfully signed for upon delivery.
We understand your frustration, and we want to ensure that your experience is resolved to your satisfaction. We have already sent the missing accessories, and you should receive them shortly.
If possible, we would appreciate it if you could modify your feedback to reflect the steps we’ve taken to address the issue. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Nicole
The Radilum Team
More than 9 weeks since placing the…
More than 9 weeks since placing the order. Yesterday was the first order update I got and was to tell me that the order label has been voided. It said to call UPS, so I called UPS who told me that the shipper Radilum were the ones who voided the label. I tried calling and emailing Radilum and haven't gotten any response.
12 February 2025
Unprompted review
Reply from Radilum
Hi NYB,
Thank you for reaching out, and I’m very sorry to hear about the delay and confusion surrounding your order. Can you please share your order number with us? We’ll evaluate the situation promptly and get back to you with an update. Rest assured, we’re committed to resolving this for you as quickly as possible.
If you have any other details to add, please feel free to share them.
Best regards,
Nicole
The Radilum Team
SCAM!!
SCAM!!! Company is NOT based in USA, but based in China! Our order was supposed to arrive in 4-6 weeks, but took 8 weeks as it was stuck in Customs. Customer service is based in Asia who are non-responsive. If you don't like the product they will negotiate a return to the mainland in China at your expense!!!
22 January 2025
Unprompted review
Reply from Radilum
We are a global company with operations in the United States, Singapore, Hong Kong, and China. We understand that customs inspections can sometimes lead to delays, and we apologize for the inconvenience this caused. We strive to ensure that our customers receive their products in a timely manner, but international shipping can sometimes be subject to unpredictable circumstances. If you would like to initiate a return or need assistance with your order, please reach out to our support team. We're here to help and will work with you to resolve the issue.
Everything is great besides the part…
Everything is great besides the part where we receive the product. It's been over 8 weeks since the order was placed, and no chandelier is in sight. Order RD2974.
21 November 2024
Unprompted review
Reply from Radilum
I checked the shipping track of your order.
Your package will be scanned and shipped to the destination by FedEx within 1-2 days.
This package encountered customs inspection in the United States.
Customs inspection is an irresistible factor, which is the main reason for the delay of package transportation.
Poor Quality and Customer Service
Chandelier arrived damaged and Radilum refused to stand by what is stated on their website. My light arrived damaged (chipped and missing paint, scratches and dings) and I was told this was normal. They refused to honor what was clearly stated on their website and instead offered little assistance. The lights sold are of poor quality and are knock offs of the designer lights.
13 December 2024
Unprompted review
Reply from Radilum
Hi Stephanie Hunter,
Thank you for sharing your concerns, and we sincerely apologize for the experience you've described. We take feedback like yours seriously, as it helps us improve. We truly regret that your chandelier arrived in less than perfect condition, and we want to make things right. Please send us some photos of the damage, and we'll investigate further to determine the best course of action. We aim to provide top-quality products and customer service, and we are committed to resolving your issue in a manner that meets your expectations.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Nicole
The Radilum Team
I would give this company 0 stars if…
I would give this company 0 stars if possible. We ordered a fixture which took over 2 months to arrive. It finally came and half of the lights didn't work. They said they would replace it and that would take another month. Then they sent an email saying they would send a part with instructions and we could install it. Seriously? This is a scam of a company. No customer service and no way to call anyone. There is a phone number but no one will ever answer or return a call. Yesterday they sent another email. We understand your light isn't working can you send photos? Been there done that. Just a terrible cycle of dishonest and corrupt business practices. Please please please save your money. Do not buy anything from this company. It gets better. They never sent a replacement fixture just some lights that we were supposed to install ourselves. Do I look like your repairman. OH but guess what. the strips of lights they sent don't fit anyways. THIS COMPANY IS A SCAM
So the story gets better. I now have been told by the man helping with the installation that the fixture has nothing protecting the balist. That means that it is a total fire hazard and that if the balist touches the metal that's what would happen. The electrical component (balist) was only covered with some old rotted masking tape. This is such an inferior and dangerous product sold by the biggest scam artist company. So Nicole from Radilum reached out about my review but as soon as I disclosed the situation she has disappeared again. PLEASE spare yourself and never do business with this scam company.
Today they responded with another solution. I should hire an electrician to repair the broken light they sent me. OR I can sent them another $100 to cover shipping for a replacement. Seriously? I am so not joking. It can't possibly get worse.
29 October 2024
Unprompted review
Reply from Radilum
I'm truly sorry to hear about your experience and the frustration it has caused you. This is certainly not the level of service we strive to provide. To help resolve this issue as quickly as possible, could you please provide your order number and any relevant details? You can reach us directly at support@radilum.com and we'll prioritize addressing your concerns. Thank you for bringing this to our attention, and we hope to make things right for you.
We are in love with these lamps
We are in love with these lamps. The alabaster is gorgeous. It adds a lovely touch to our space.
12 September 2024
Reply from Radilum
Hi Peggy,
Thank you for taking the time to share your feedback! We're delighted to hear that you’re in love with your new lamps and that the alabaster design adds a gorgeous touch to your space. We always strive to offer products that not only light up a room but also enhance its beauty, and it sounds like we’ve hit the mark!
If you ever have any questions or need assistance, please don't hesitate to reach out. We’re always here for you.
Thanks again for choosing us!
Best regards,
Nicole
Wondering if this company is a scam
I ordered a chandelier on August 19, got a message from UPS that they received a shipping label on September 10 and yet no chandelier. I tried to reach the company. They do not take calls. Left a message. Sent an email and got no responses so far. Seems like a number of people have had these same issues and wondering if the positive reviews are fake - is this company for real?
10/14/24 The package did finally arrive and I guess the wait was worth it since this company was much less expensive. They need to communicate better.
17 August 2024
Unprompted review
Reply from Radilum
Hi Jonna Mogab,
Thank you for reaching out and for your patience regarding your chandelier order. I understand how frustrating it can be to experience delays in shipping and communication.
I have looked into your order, and according to the latest updates from UPS, your package is currently in transit and should arrive within the next two days. Here’s the latest tracking information:
Current Status: In transit
Last Known Location: Naples, FL
Estimated Delivery: Within 2 days
We sincerely apologize for any inconvenience you’ve faced while trying to get in touch with us. Please know that we are a legitimate company dedicated to providing quality products and customer service. Your feedback is invaluable, and we take all concerns seriously.
If you have any further questions or need additional assistance, feel free to reply to this email or reach out again. We're here to help!
Thank you for your understanding and support.
Best regards,
Nicole
Customer Service Team
Radilum
Poor communication
I had to write a poor review on here to get a refund. They repeatedly told me they were shipping my order “this week” for it to never ship. Thankfully, I did get a refund.
4 September 2024
Unprompted review
Reply from Radilum
Hi Maggie Bechtel,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the delays you’ve experienced with your chandelier order. We pride ourselves on delivering high-quality, customized products, and I understand how frustrating it can be when timelines are not met.
We are currently facing some production challenges, which has led to the delays in shipping. I appreciate your patience as we work to fulfill your order.
To ensure you feel secure in your shopping experience with us, we have processed your refund as requested. If you ever decide to give us another chance in the future, please don’t hesitate to reach out directly, and I will personally assist you with your order.
Thank you for your understanding.
Best regards,
Jim
Customer Service Team
Radilum.com
These lamps are perfect
These lamps are perfect! They look exactly like the pictures and look amazing on my nightstands. The two light sources are perfect, and having a phone charger built-in is super convenient.
4 September 2024
Reply from Radilum
Hi Brandie,
Thank you for taking the time to share your experience with us! We're thrilled to hear that the lamps are perfect for your nightstands and that they look just like the pictures. It's great to know you’re enjoying the two light sources and the convenience of the built-in phone charger!
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Thanks again for choosing us, and we hope you enjoy your lamps for many nights to come!
Best regards,
Nicole
SCAM
SCAM! SCAM! SCAM! Paid in full, multiple attempts to learn of status of the order. They created a shipping label with UPS but UPS never received the package. This went on for weeks with my order never being received. When you call their customer service line, you can only leave a voicemail. No one calls back. If you email, you get a response several days later with more bogus lies. DO NOT BUY FROM THIS COMPANY!!!!!!!!!
10 September 2024
Unprompted review
Reply from Radilum
Hi Mary Ambrogio,
Thank you for taking the time to share your concerns. I’m truly sorry to hear about the challenges you’ve faced with your order and the communication issues. We strive to provide the best service possible, and I regret that we fell short in this instance.
Upon reviewing your order, I see that the package was successfully delivered, and I apologize if there was any confusion regarding the shipping process. I understand how frustrating it can be when expectations are not met.
If there are still issues with your order or if you have not received the package, please reach out to me directly at support@radilum.com. I am here to help resolve any outstanding concerns you may have.
Your feedback is important to us, and we would appreciate the opportunity to improve your experience. If you feel we have addressed your concerns satisfactorily, we kindly ask if you could reconsider your feedback.
Thank you for your understanding, and I look forward to assisting you further.
Best regards,
Jim
Customer Service Team
Radilum.com
No installation instructions came with…
No installation instructions came with the light fixtures I ordered. Almost a $1,000 purchase and no instructions. No one at customer service answers the phone. Company is located in China despite telephone number indicating U.S. location. After 2 weeks of emails, the company finally sent the most dismal, incomplete instructions I have ever seen. IKEA has better installation instructions. I will never order from this company again.
31 August 2024
Unprompted review
Reply from Radilum
Dear Marla Rector,
Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience and frustration you encountered with your recent purchase.
We understand how important it is to have clear and comprehensive installation instructions, especially for a significant purchase like yours. We're sorry that the instructions provided did not meet your expectations and that our customer service response time was not up to standard.
Please know that we are committed to improving our customer support and product information. Your feedback is incredibly valuable, and we have already started working on providing more detailed installation guides to prevent this from happening in the future.
Regarding the location of our company, we strive to be transparent in all our communications. We have operations in both the U.S. and China to better serve our global customer base. We sincerely apologize for any confusion this may have caused.
If you are still facing issues with the installation, we would like to assist you directly. Please feel free to reach out to us at support@Radilum.com or provide a time that works best for you, and we’ll ensure someone from our team assists you promptly.
We regret that your experience was not as expected, and we would appreciate the opportunity to make things right. We hope you might consider giving us another chance in the future.
Thank you once again for your feedback.
Best regards,
Nicole
These guys are scammers
These guys are scammers. Created a shipping label with UPS for me, let me know my order was on the way and then UPS contacted me saying the sender created a shipping label but they never received a package. Meanwhile I’m getting emails from them saying it’s on the way. Then UPS says they canceled my shipment all together. All these other reviews must be scammer accounts too.
26 August 2024
Unprompted review
Reply from Radilum
Dear Mac
Thank you for reaching out to us, and we sincerely apologize for the confusion and frustration you've experienced regarding your order. We understand how concerning it can be when there's a delay in shipping.
We are definitely not a scam company, and our priority is to ensure that our customers receive their orders in a timely and safe manner. It sounds like there may have been a mix-up with the shipping process, which we take very seriously.
Could you please provide us with your order number? This will allow us to investigate the issue with UPS and get the latest tracking information for you. While most of our customers choose the free shipping option, which typically takes about 4-6 weeks, we want to ensure that your package is on its way and will reach you as expected.
Rest assured, we are committed to resolving this situation as quickly as possible and will do everything we can to ensure your package arrives safely.
Thank you for your patience, and we look forward to getting this sorted out for you.
Best regards,
Nicole
Customer Service Team
Radilum.com
I love this lamp
I love this lamp! It's gorgeous nd very well-made. It's heavy and high-quality and looks super expensive!
3 July 2024
Reply from Radilum
Dear Customer's ,
We’re so glad to hear that you love your new lamp! It’s wonderful to know that you’re impressed with its design and quality. We take pride in offering products that are not only beautiful but also built to last, so it’s great to hear that it exceeded your expectations.
Thank you for sharing your experience with us. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Enjoy your gorgeous new lamp, and thanks again for choosing Radilum.
Best regards,
Nicole
Customer Service Team
Radilum.com
Fabulous lamps
Fabulous lamps! They look expensive and enhance my den's decor. The marble is beautiful, and the lower lamp creates great ambiance. Perfect as night-lights.
1 July 2024
Reply from Radilum
Dear customer,
Thank you for your wonderful feedback! We’re thrilled to hear that the lamps have enhanced your den’s decor and that you’re enjoying their elegant look. The beauty of the marble and the warm ambiance from the lower lamp make them a perfect choice for creating a cozy atmosphere, especially as night-lights.
We love hearing how our products bring style and comfort to our customers’ homes. If you ever need anything or have any questions, please feel free to reach out—we’re always here to help.
Enjoy your fabulous lamps, and thank you for choosing Radilum!
Best regards,
Nicole
Customer Service Team
Radilum.com
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