I have mixed feelings about my transaction with this company I placed an order with them on 21st March and finally received it today 12th May - so it took almost 9 weeks for the light fi... See more
Company replied
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Terrible experience. I ordered 4 sconces for $700 at the end of February. It's now April 5th and there is zero movement on the Fedex website. Their Google store reviews are also fake and locked (they... See more
Company replied
Lamp has arrived irreparably broken, in bad packaging from China. Even if it had not been broken, it is not wired correctly, and would require an electrician to fix. The “customer care” team keeps res... See more
Total scam ! Product never arrived and I am asking every day to be refunded but they just ignore. Also the products pictures are not accurate because they show originals while it is in fact just some... See more
Company replied
Company details
- Landscape Lighting Designer
- Home Goods Store
- Interior Designer
- Landscape Designer
- Outdoor Furniture Store
Written by the company
Radilum — Editorial Lighting Atelier Architectural lighting for residential, hospitality, and outdoor spaces — crafted in solid brass, alabaster, and travertine. Radilum is a curated lighting atelier offering interior and landscape lighting for homes, restaurants, hotels, and exterior spaces. Our collections span pendant lights, chandeliers, wall sconces, floor lamps, table lamps, and weather-resistant outdoor fixtures — designed for spaces where lighting is treated as architecture, not afterthought. Every fixture is selected for its ability to shape atmosphere. Materials are chosen for the decade, not the season. Joints are hand-soldered. Finishes are plated to hold up under sun, steam, and salt air — important for the outdoor lighting that defines a significant part of our catalogue. ——— WHAT YOU CAN COUNT ON · UL certified — every fixture meets US electrical safety code, with damp-rated and wet-rated documentation where the room calls for it. · One-year warranty on every fixture — manufacturing defects covered, no questions. · Complimentary standard shipping across the United States. · Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling. · Insured end-to-end — coverage from our atelier to your final delivery. · US-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repair. ——— FOR DESIGNERS, ARCHITECTS, AND HOSPITALITY PROJECTS We offer trade pricing, a dedicated project specialist, 3D visualisation mapped to your architectural drawings, and custom finishes & sizing on most fixtures — often without surcharge. Apply for a Trade Account: https://radilum.com/pages/trade-account ——— WHERE TO FIND US Browse our catalogue: https://radilum.com/collections/all Email our care team: support@radilum.com Visit our website: https://radilum.com
Transit damage — covered end-to-end
Insured from atelier to your door
Every fixture leaves our atelier in a custom wooden crate, form-fit foam, felt-lined for oversized pieces. General liability insurance covers the journey from atelier to your final delivery. If anything arrives damaged, we replace it — no questions, no chargebacks.
Contact info
177 Joe Routt Blvd, , 77840, College Station, , United States
- support@radilum.com
- radilum.com
2.9
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Unique and sophisticated wall sconce
We LOVE LOVE LOVE this wall sconce. It is unique, modern, sophisticated, a WORK OF ART. We replaced an "average" sconce as we wanted ART on the wall.
13 April 2026
Unprompted review
Reply from Radilum
Dear Ilana McKenzie,
Thank you so much for your support of Radilum and for sharing your five-star review!
We are absolutely thrilled to hear that you are so pleased with this wall lamp. Our design philosophy centers on the perfect fusion of lighting and art, and we are delighted that it adds such a unique and modern artistic flair to the walls of your home.
It is our honor to have crafted this "work of art" for you. Thank you once again for your trust and appreciation.
Best regards,
Yulia
Radilum Customer Service Team
Terrible experience
Terrible experience. I ordered 4 sconces for $700 at the end of February. It's now April 5th and there is zero movement on the Fedex website. Their Google store reviews are also fake and locked (they don't allow people writing reviews on their Google business page). I reported their Google business reviews. Don't buy from them.
5 April 2026
Unprompted review
Reply from Radilum
Dear Sepideh,
Thank you for your purchase, and I want to personally apologize for the frustration and worry this experience has caused you. I completely understand why seeing no movement on the FedEx tracking site for weeks would be highly concerning, and I am here to provide you with full clarity and peace of mind regarding your 4 sconces.
Why FedEx Shows No Movement
Please rest assured that your package is not lost, and it is actively on its way to you! Because your fixtures are being shipped to the U.S. via international sea freight, FedEx cannot update their tracking just yet. FedEx will only take physical possession of the boxes after the vessel arrives at the U.S. port and the package clears customs. Until then, the FedEx site will simply show that the label has been created.
Current Tracking Status
Your package is actively in transit on the vessel and is expected to arrive at the local U.S. port on April 13th. Once it arrives, we will handle everything and cover all import duties and shipping fees on your behalf.
You can track its international ocean journey here:
Tracking Number: 889997928148
Tracking Website: http://gzch.kingtrans.cn/WebTrack?action=list
Latest Transit History:
2026-04-02: Vessel departed; estimated arrival: April 13.
2026-03-31: Estimated departure: April 2; estimated arrival: April 13.
2026-03-28: Container loading complete.
2026-03-28: Dispatched from warehouse.
2026-03-23: Shipment information sent to FedEx.
2026-03-22: Received at warehouse.
Order Cancellation & Compensation
Regarding your request to cancel: Because your package is already in active transit on the maritime vessel, strict international courier regulations prevent us from recalling or intercepting a shipment once it is en route in the ocean. Therefore, we are unfortunately unable to cancel and retrieve the package for you at this stage.
We are fully committed to making sure you receive the beautiful sconces you paid for. We sincerely hope you can hold on just a little bit longer for the final delivery. As a heartfelt apology for the inconvenience and the anxiety this tracking process has caused, we would like to offer you a 5% refund to your original payment method once you receive your package.
If you would like us to check and provide the latest tracking updates for you in the coming days, please let us know. We are here for you!
Warm regards,
Yulia Radilum Customer Service Team
This company is a scam/U will wait months
This company is a scam. I purchased a chandelier and it’s been months. Months! And I still don’t have it and now they are telling me it’s another 5 weeks from a port in who knows where. I want my money back and will never do business or recommend them.
15 February 2026
Unprompted review
Reply from Radilum
Dear Maureen,
We are truly sorry to see your frustration, and we completely understand how disappointing it feels to wait longer than expected for a chandelier you were excited to receive.
We would like to clarify a few important details regarding your order.
At checkout, the standard shipping method was selected. As noted on our website, standard shipping has an estimated delivery timeframe of 4–6 weeks. In addition, the chandelier you ordered is a custom-made product, which requires dedicated production time before shipment. Due to the customization process and recent production scheduling delays, the overall timeline was unfortunately extended.
That said, your order is not lost and is absolutely not a scam. Your package is currently safely in transit and has already arrived in California. It is scheduled to arrive locally on the 22nd. After completing customs clearance in California, we expect FedEx to handle the final delivery either by the end of this month or early next month.
We have already contacted the carrier and are actively urging them to expedite the customs clearance and final delivery process. Please rest assured that your order is real, secured, and moving through the final stages of transit.
We sincerely apologize for the delay and the inconvenience this has caused you. Your satisfaction is very important to us, and we are fully committed to ensuring your chandelier reaches you safely.
If you would like, we can continue to provide you with real-time tracking updates so you remain fully informed.
Thank you for your patience, and again, we are very sorry for the extended wait.
Best regards,
Nicole
Radilum Team
Terrible experience
Terrible experience. Spent $800 on four sconces and they showed up in the wrong finish. They sent Aged Bronze instead of gold. The purchase order clearly states gold as were the pictures on the listing. After sharing they sent my order incomplete the wrong finish they sent spare parts that didn’t even fit with the initial sconces. After requesting them to be the correct item I initially ordered they were only willing to charge a fee to make what I had already paid for. Will never buy again and I suggest you shop elsewhere. These manufactures are a dime a dozen.
5 February 2026
Unprompted review
Reply from Radilum
Hi Joe,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We’d like to clarify that some of our finishes—especially special or non-standard colors—are produced through custom finishing processes. If a customer has a specific or strict color requirement, we always recommend contacting our support team before or immediately after placing the order so we can confirm the exact finish and ensure it aligns perfectly with expectations.
In this case, we did our best to assist after delivery by providing replacement parts and exploring possible solutions. However, once a custom or special finish has entered production, remanufacturing or refinishing does involve additional costs, which is why a fee was discussed.
We genuinely regret any frustration this caused and appreciate your feedback, as it helps us improve communication and clarity for future customers. If you’re open to it, our support team would still be happy to review your order details again and see if there’s anything further we can do to help.
Kind regards,
Radilum Team
Copied design warning – Pearlmont Travertine Wall Lamp
This company is selling the “Pearlmont Travertine Wall Lamp,” which is a direct copy of our original lighting design. We did not authorize, license, or grant permission for it to be reproduced, sold, or marketed.
The product itself is a poor imitation and does not reflect the quality of our original work.
We are taking steps to protect our intellectual property and strongly advise others to proceed with extreme caution before purchasing from this company.
27 January 2026
Unprompted review
Reply from Radilum
Thank you for bringing your concerns to our attention.
We take intellectual property rights very seriously and do not knowingly reproduce, sell, or market products that infringe upon the lawful rights of others. The product you referenced is sourced from one of our long-term suppliers and is sold under a legitimate commercial authorization.
At this time, we are unable to verify the validity of the infringement claim based on the information provided. In order for us to properly review and investigate this matter, we kindly request that you provide relevant intellectual property documentation, including but not limited to:
Design patent registration (with patent number and jurisdiction)
Copyright registration certificate
Proof of ownership or exclusive rights to the referenced design
Any official legal documentation demonstrating enforceable rights
Once such documentation is provided, we will promptly review the materials with our legal and compliance team and take appropriate action if necessary.
Until the matter is formally substantiated, we must respectfully reserve our position. We believe open and fact-based communication is essential to resolving intellectual property concerns fairly and professionally.
Thank you for your cooperation. We look forward to your response.
Sincerely,
Radilum Legal & Compliance Team
Late delivery, bizarre texts and cheap product
The delivery was very late, and the strange texts from the delivery service looked like scam as they never mentioned the product, company or ID. It was very odd. Lots of red flags. I bought an expensive chandelier that looks cheap, arrived late, and there is no customer service to send it back. Don’t buy from this place.
22 December 2025
Unprompted review
Reply from Radilum
Hi, could you please provide your order number so we can verify your order details?
Counterfeit company beware
This company makes replicas of lighting in Hong Kong. They even use photos from the original manufacturer on their website which should not be legal. The Texas address on their website is a dummy office. If you receive a counterfeit item you are required to return to Hong Kong and pay shipping which is as much or more than the original purchase price. My item was a version of the original but unattractive and bulky. I wish I would have read these reviews beforehand as their website is exceptionally deceptive.
1 December 2025
Unprompted review
Reply from Radilum
Hello C J,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few important points for transparency.
First, all products sold on Radilum are legally authorized for sale. We work directly with approved manufacturers and partners, and we do not sell counterfeit or illegal products. The product images used on our website are either provided by our manufacturing partners or are authorized marketing images. Any claim that our products are “illegal” or “unauthorized” is inaccurate.
Regarding our business presence: Radilum is a legitimate, registered company with U.S. operational offices and international manufacturing and fulfillment partners. Like many modern direct-to-consumer brands, some products are shipped from overseas facilities, which allows us to offer a wider selection of designs at competitive pricing. This information is disclosed in our policies.
As for returns and refunds, our policy is clear:
If a customer is not satisfied with their purchase, they may return the item, and once the package is received and inspected, we fully support issuing a full refund. Return shipping logistics and costs are outlined transparently in our Refund Policy prior to purchase.
We regret that the product style did not meet your personal expectations. Design preference is subjective, and we always encourage customers to contact our support team directly so we can help resolve concerns promptly and fairly before frustration escalates.
We value all feedback and continuously work to improve both our products and our customer experience. If you would like to discuss your order further, our support team is always available to assist.
Sincerely,
Radilum Customer Support Team
BE VERY CAREFUL AND AVOID ORDERING
BE VERY CAREFUL AND AVOID ORDERING.
Product quality is horrible, we ordered 3 gold pendants for a total of $1000. The items we received were cheaply spray painted bronze. The paint was peeling off. When I reached out to customer service, they said that they would not issue a full refund.
13 December 2025
Unprompted review
Reply from Radilum
Dear Customer,
Thank you for your message. We would like to provide further clarification regarding the materials and surface treatment of the pendant lights you received.
The main body of the lamp is made of solid brass, which provides durability, structural strength, and long-term stability. To achieve the intended decorative appearance, the surface of the brass is finished using a professional spray-coating and sealing process. This is a standard and widely used finishing method in the lighting industry, especially for decorative brass and antique-style fixtures.
The spray-coated finish is applied to:
Ensure even color consistency
Create the desired gold / antique brass tone
Protect the brass surface from oxidation and discoloration
Enhance longevity and ease of maintenance
Because the finish is decorative by design, the color tone may appear different under various lighting conditions or compared to individual expectations. This does not indicate a quality defect, nor does it mean the lamp is made of inferior materials.
We would also like to clarify that the product you received matches the color option selected at the time of purchase and complies with the product description and specifications provided on our website.
We understand that color preference is subjective, and while the product itself is not defective, we regret that the finish did not align with your personal expectations. For this reason, we have offered solutions in accordance with our return and refund policy.
Thank you for your understanding. Please feel free to contact us if you need any additional clarification or assistance.
Kind regards,
Radilum Customer Support Team
No response
I ordered on monday the 8th of december, didn’t receive any kind of confirmation or update. Already paid. When I search for the lamp at the website (opcsun.com, that’s where I bought it), it’s not in the database anymore. I did sent several e-mails with the question to just give me an update about my order, no response. This doesn’t feel good at all, and it’s not how you should take care of customers who pay a lot for a certain product!
8 December 2025
Unprompted review
Reply from Radilum
Could you please provide your order number first?
Knock Off Scam
I ordered 2 wall sconces (Vendome) 7 weeks ago. Today a package arrived with very cheap knock offs that look similar but not the same at all. This company should be shut down. It's a complete scam. Do not order from this site.
26 November 2025
Unprompted review
Reply from Radilum
Hi, regarding the issue you encountered, could you please provide your order number first?
Beware ordering from Radilum.…
I doubled ordered my chandelier and sconces. Went to cancel both orders due to it taking months to be delivered. Radilum is giving me the run around about getting my money back. It's only been a day since ordering. Please refund my money!!!!!!!!
27 October 2025
Unprompted review
Reply from Radilum
we'll cancel your order and refund your money, which will be credited to your account within a week.
It is cheap
It is cheap. Does not look like the picture. Will not accept a return. Offered 15% refund. Told me to resell it locally. Customer service is poor. Bad BBB review. I was scammed. Don’t do business with!!!
8 October 2025
Unprompted review
Lamp has arrived irreparably broken
Lamp has arrived irreparably broken, in bad packaging from China. Even if it had not been broken, it is not wired correctly, and would require an electrician to fix. The “customer care” team keeps responding with absurdly complex instructions to fix, but frankly I would not consider these lamps safe for use.
30 September 2025
Unprompted review
Interesting how their address to "visit…
Interesting how their address to "visit us" is the Texas A&M campus. They have American designers / companies create the lighting design as a private label company and then Radilum sells a knock off out their back door with cheaper parts.
22 August 2025
Unprompted review
Reply from Radilum
We have multiple offices and warehouses across the United States. Our contact address does not represent our manufacturing facility, and this is standard practice for many companies.
All of our products are designed in collaboration with professional designers and brands, and we take intellectual property seriously. Each item we sell is legally produced and manufactured to meet high-quality standards, and there are no copyright or design infringement issues.
We also ensure that every product we offer undergoes strict quality control, so our customers receive a reliable and well-made lighting fixture, regardless of where it is manufactured.
If you have any questions about a specific product or design collaboration, we’d be happy to provide more details.
Best regards,
Nicole
The Radilum Team
Be warned before you buy a light from this company...
I bought a light from this company and when it was delivered it required a place to go over the existing light socket which was never shown in any of the item pictures. It looked cheap and was unsatisfactory. When I contacted them for a return, they said I had to ship their item all the way back to Asia and incur that cost despite being an American company located in Texas. Be warned, the shipping cost will be over 150$ for me to return a small light. The pictures they use are not realistic to the item you receive.
1 August 2025
Unprompted review
Expect your item to take 3-4 months for…
Expect your item to take 3-4 months for shipping. Customer service is horrible.
21 July 2025
Unprompted review
Reply from Radilum
Hi DANIEL MARSH,
This is Nicole, the support team leader from Radilum. I want to personally step in and address your concerns regarding your order.
First and foremost, I truly understand how frustrating delays can be—especially when they affect the progress of your project. Please accept my sincere apologies if you’ve felt unsupported or if the process has not met your expectations.
Allow me to clarify a few key points:
Our headquarters and customer support office are based in the United States, while our production and fulfillment operations are located in Asia. To maintain high quality and offer distinctive designs at a fair price, our lights are shipped directly from our factory to customers. At the time of checkout, we clearly state that the shipping timeline for this product is 4–6 weeks, which includes production time, quality inspection, international shipping, and customs clearance. This estimate is also included in your order confirmation email and outlined on our shipping policy page.
We do not take customer satisfaction lightly. If you ever have questions or concerns during the waiting period, our support team is always available to help. We value transparency and encourage our customers to reach out at any time. We’re committed to resolving every issue in a timely and fair manner.
If your order is experiencing delays beyond the estimated window, please let us know and we will follow up immediately with the logistics provider. Your satisfaction matters to us, and we will do everything we can to ensure your order is completed successfully.
Thank you again for your patience and understanding.
Best regards,
Nicole
The Radilum Team
Scam shipping
Scam shipping. I ordered a chandelier and paid more than $300 for Expedited Shipping. At checkout it simply says 1-2 weeks. Then...I get emails that my item still has not shipped. I'm at week 3 and nothing but a tracking number. Maybe at some point I get the lamp in 4-5 weeks but they've got my money at this point. Scam, fraudulent shipping price and shipping policies.
UPDATE - Now in their reply Radilum says the item was temporarily out of stock,
that they notified me of this and that they refunded my shipping. All lies. They continue to lie They offered a 10% discount and said I could cancel the expedited I already paid for and did not receive which would even further delay my item. Cannot stress enough how dishonest this company is and how terrible their customer service is. BUY AT YOUR OWN RISK.
8 June 2025
Unprompted review
Reply from Radilum
According to your request, we refunded the expedited shipping fee you paid because the product was temporarily out of stock and required additional production time.
We sincerely apologize for the delay and understand your frustration. While we always aim to ship within the advertised timeframe, unexpected delays in inventory or production can occasionally occur.
The good news is that your package has already been shipped and is in transit. Based on the latest tracking updates, you can expect to receive your order within 3–4 weeks from the original order date.
We’ve also contacted the courier to prioritize your delivery and will continue monitoring it closely until it arrives. Thank you for your patience and understanding.
Best regards,
Nicole
The Radilum Team
Poor experience buying swag lamp
Bought a swag lamp from them, took 3 months to arrive with no communication. Once received quality was awful with ceramic being unbalanced so that the lamp thus hung at an angle. Also the lamp was an led diode and not a normal light bulb.
27 March 2025
Unprompted review
Reply from Radilum
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. Could you please provide us with your order number so we can look into this right away? We understand how frustrating it must have been to wait so long without communication, and we’re equally concerned about the quality issues you described. We are committed to resolving this for you and will work with you every step of the way to make things right.
Avoid Radilum
Bought 2 fans from Radilum and waited 2 months with no updates for them to arrive. Fans are by far the cheapest build I have seen in 20+ years working in construction - light spectrum CANNOT be selected, power has to cycled several times to the unit for desired light spectrum to be used. Absolutely no structural integrity to the units. Website says there is a 30 day return window, turns out there is a restocking fee that is nearly the same price as purchasing the unit. I would highly recommend not purchasing anything from Radilum.
23 April 2025
Unprompted review
Reply from Radilum
Hi Daryl,
Thank you for your feedback. We’ve reviewed your order and would like to clarify a few details and offer a potential solution.
The fan light you purchased features a tri-color LED, which is designed to cycle through three color temperatures (warm, neutral, cool) by turning the power switch on and off. This is a common design used in many modern fixtures. However, we understand this may not have been the functionality you were expecting. If you prefer a fixed warm light, we’d be happy to send you a single-color LED module that you can easily swap in—at no extra cost. This should fully resolve the issue.
As for product quality, we want to reassure you that all of our items, including the fan you received, are ETL certified and meet U.S. safety and quality standards. That said, we understand that preferences vary, and we regret that this product didn’t meet your expectations.
Regarding the return policy, we do accept returns within 30 days. The restocking fee is in place to cover logistics and inspection costs, but we’re happy to review your case further if you believe an exception is warranted.
We appreciate your input and are here to assist you if you'd like to proceed with the replacement LED or explore another resolution.
Best regards,
Martin
The Radilum Team
Buyer beware
The company asked me to revise my review so here is the latest. After 2 months of fighting and reports to the FTC, they gave me a full refund and sent me a Maryland based return address. I asked what happened to the Chinese return address and they have not replied so it is unclear if other customers will be expected to pay $700 to pay a return. My product review is still being suppressed on their website and they have not answered my inquiries about if or when it will be posted. These are both still FTC violations.
Additional update: Two complaints have been filed with the FTC for deceptive business practices and review suppression.
Updating to address the company's reply. They never shipped a replacement and I also never agreed to the partial refund. We are still negotiating as of this post on 4/14/25.
Buyer beware. Received a damaged lamp. Customer service is refusing a full refund unless I spent $700 to ship the lamp back to China (the lamps cost $310). The Chinese return location was not public information at the time of purchase. They only disclosed the return location after weeks of emails back and forth. After 2 months of negotiation, I accepted a partial refund and attempted to finish negotiations through the Better Business Bureau. Radilum refused through BBB. They're now withholding my negative review on their website. Completely unethical and disgraceful business.
10 April 2025
Unprompted review
Reply from Radilum
Hi Anonymous,
This is Martin, Director of the Radilum Support Team.
I want to personally address your recent order. We have processed a full refund, which should be reflected in your account within 3–5 business days. If you've already received the product and wish to return it, please send it to our U.S. warehouse at:
Name: Xiao Dong
Address: 1520 Caton Center Dr. Suite L-M, Baltimore, MD 21227, USA
Tel: 240-718-8888
However, since the refund has been issued, you're welcome to keep or dispose of the lamp at your discretion. We want to emphasize that there is no issue with the product itself; our primary goal is to resolve your concern promptly and ensure your satisfaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Sincerely,
Martin
Director, Radilum Customer Service Team
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