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Racketworld Reviews 141

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TrustScore 4.5 out of 5

4.4

Sporting Goods Store
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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, competitive pricing, and the excellent condition in which items arrive. Many people highlight the fast and efficient delivery service, often receiving their orders promptly and well-packaged. The overall service is frequently described as terrific, with consumers expressing satisfaction and a willingness to use the company again. However, some customers also noted issues with delivery, including delays, items being left unattended, or not arriving at all. There were also concerns about damaged products upon arrival and difficulties with the return process, especially when items had been opened to inspect them.

What people talk about most

Product

Customers had positive experiences with products, frequently praising the quality and selection available.... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of their... See more

Service

Users describe positive interactions with service, with many stating they would definitely use the company... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and good pricing. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to the shop in Dudley although most of their sales are on line. Good range of products on display for all racquet sports. Staff very friendly, knowledgeable and happy to give advice. Competitive... See more

Company replied

Rated 5 out of 5 stars

Emailed customer service re potential purchase and received a prompt helpful reply. Purchase went smoothly and delivery quickly of a Wilson RF 01 Pro well packaged and no issues. Would definitely rec... See more

Rated 5 out of 5 stars

Ordered a tennis racket, badminton racket and 2 covers for our tennis rackets. Products were in great condition. Order arrived quick. Ordered on Thursday evening and arrived Monday. Will be returning... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my experience of purchasing from Racketworld. Needing to change my order half way through the process and at a very busy time, Jo was extremely helpful and facilitated the whole... See more

Company replied

Company details

  1. Sporting Goods Store
  2. Tennis Store

Written by the company

Your one stop shop for all racket sports enthusiasts based in the West Midlands. Supplying Tennis, Squash, Badminton, Racketball, Pickleball, Paddle rackets for all levels plus accessories, clothing and shoes.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered via Amazon

Ordered via Amazon. Didn't receive order on day expected, checked tracking which showed a delay to delivery. Contacted them when I didn't receive them on new date. They said tracking from Evri showed they had been delivered therefore couldn't do anything. I have no product and they refuse to refund because Evri records shows delivered, despite my records showing still to be delivered. Not interested in helping customers. Extremely poor customer service. Avoid at all costs.

20 February 2025
Unprompted review
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Reply from Racketworld

Hi Elaine. All delivery disputes have to be taken up by us with the courier or via Amazon if Amazon were the shipper. If you can provide me with your order information i can follow this up to see how it was dealt with and the outcome with EVRI.

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