Rab Reviews 

An accidental tear in my Rab down jacket needed repair. I contacted the service centre and within a fortnight I had my jacket back, expertly patched, at a cost of £23 (including postage and return). Good value, good service and environmentally beneficial.
The jacket will be good for many more years!

Rab cindr come apart at the seams. Shop refused to do anything other than send it back even though it was 12 weeks old and cost£240. Contacted RAB who said because they are saving the planet they repair stuff to save resources. Send it to them who ended up replacing it. They are so concerned about the environment it came in a plastic bag, you know the plastic bags are are destroying the earth. Poor quality terrible customer service and they threw on a condescending patronising attitude just to complete the package.

I bought a Rab down jacket about 3 years ago and the zip stopped working properly after 2 years. I sent the jacket in and they replaced the zip slider. 11 months later the new zip slider fell off. I contacted Rab customer service who told me to send in an email with pictures. I then had no response for almost a week despite a call and 3 chasing emails. Eventually I got an email saying I need to pay for a new zip despite the fact they replaced the zip slider which fell off.

Very disappointed - poor service and not standing behind d their repairs. I will buy a North Face jacket instead

I bought a Rab deep cover Parker from Go Outdoors. Although aware it was not waterproof, this is not even drizzle proof. I contacted Rab to inform them it had little or no water repellency. I was told by Rab it was not waterproof and that was the end of the matter. For a company that sells mountain ware and products for extreme weather, I found this very disappointing. I will not buy another Rab product.

I bought a lovely puffer type coat with real down filler. Unfortunately I tripped and somehow put a small hole in the sleeve. I used Rab repair service which cost me only £23, coat was about £160. Sent it away and when it came back I thought I'd got a brand new coat.
Terrific service. I think they put a new sleeve on as there's no sign of a repair and they must have laundered it too.
Brilliant service.
Thanks RAB

Contacted Rab because the steel ring strengthener on the entry point for the drawstring on my nine year old Rab sleeping bag had pulled loose which would mean down leakage if not fixed quickly. Expecting to be told it was well out of warranty and the repair charge would be a significant e.g. approx. half the cost of a new sleeping bag, I was told instead that the issue would be treated as a warranty issue with no charge - except for initial postage. I returned the bag and the repair was a top job while the turnaround was pretty quick too. Top customer service!

Booked the wash service for Goretex jacket.
Rab received the jacket on the 10th Jan with 3-4 weeks turnaround ( I was told this means that I will have the jacket within the 3-4 weeks). Now it is over 4 weeks with no update. My emails have not been replied to, my public questions and review have been deleted from their website. This is dreadful service for the £23 paid! Will not be purchasing any RAB products and will discourage everyone else's to do the same.

I take great care of my garments and the RAB Valiance jacket didn't hold up to a month of light wear to the office commuting. At sub £300 I wasn't expecting the world but the quality of this garment is below par!

Wow what a incredible repair by Karen on my Rab Jacket, i accidentally touched the jacket onto a hot bulb and melted a hole in the fabric thought I was going to have to use my favourite jacket as a work jacket, really cant thank you guys enough the repair is outstanding I cannot even spot where the damage was would recommend your repairs to anyone thank you so so much.

Just received my coat and I’m very happy with the repair. Cheap and extremely fast!

I got a tear in my down jacket and sent to rab to have the panel replaced. I was quoted a timescale of 4 weeks. I have just received my jacket back after only two weeks and the repair is amazing. I can’t tell which panel has been replaced. I would highly recommend

Customer service is always reliable, quick to respond and always efficient. Products I've bought have always stood up to the pressures of ALL weathers and money always worth spent. You get what you pay for! Highly recommend this brand.

Excellent customer service. Had an issue with delivery, all sorted out with a 60 second phone call. Refreshing dealing with competent customer service!

I sent my jacket to Rab for a wash and a repair of a zip but they said my jacket was too fragile. They then followed up with an offer of 20% discount on a new jacket. Firstly my jacket is in good condition other than a broken zip and they could have repaired it. I feel like they just wanted the new sale. Secondly, they did not word their email correctly and didn’t make it clear that the 20% discount was on the condition of them keeping my old jacket. They sent my jacket back but did not honour the 20% discount. Even though I had every intention in taking them up on this offer of a discount. They wiped their hands of it despite their poorly wrote email.

Karen from the rab repairs team did a repair on my axion jacket and it looks incredible - as good as new! Thank you Karen :)

Sorry Rab but when you use a model who is 5'11" and wearing a size Small, for a womans Goretex jacket you have to expect the image to be misleading for those of us who are average height. (Currently 5'4" in the UK) I sent the jacket back as it was about 3" too long

I have used their cleaning service and it is excellent, recently I also used their zip replacement service. I paid on line and received the packaging very quickly.

Within a day or two of sending my jacket in I received an email to say the zip wasn't broken the slider was so they were fixing it for free and refunding my payment, they also repairs the waist pull cord.

Within a week of sending the jacket in it was back all repaired and they refunded me.

Great service!!

Rab Mythic Alpine Pros: Very Warm Cons: Rips very easily , ultra fine silk had to patch repair it all over the sleeves

I have recently bought the marmalade downpour jacket. It is a very well fitted coat, with a great look. It keeps you very dry.

Soooo... bought a Rab jacket and the breast logo peeled off... the logo was red and the service centre offered to repair it in silver... they did offer to do the hood logo to match in silver but the coat livery is red.. perhaps they didn't have the technology for red? The zip also broke... all this in just over a year.... my daughter bought a jacket too... from a different retailer at a different time and her jacket breast logo peeled off too. Do not buy... purchase Berghaus equivalent.... so much better in every way.