Rab Reviews 1,257

Big shout out to Rab for the excellent customer service I received following a problem with my jacket.

A refreshing change in these days of "customer no service" adopted by so many businesses.

Thank you Rab.

Bought a Rab coat from Cotswold outdoor which developed a fault after 11 months. Cotswold took six weeks to come out with an excuse that it was not wear and tear and it was external factors and that the cuffs had been cut🙄 Sent it to Rab who repaired and return the coat in a week absolutely First Class service

Sent my down jacket back to have several tears repaired. The tears were all my fault (brambles etc). Extremely pleased with the result. They replaced an entire panel on the back of the jacket and fixed several smaller holes I hadn’t even asked to have repaired. Excellent service, great communication. My jacket had been relegated to dog walking and gardening; now suitable for wearing out again. Delighted.

Just had my Rab down jacket cleaned by Rab. It was very easy to deal with. Order and pay online, they send you the labels. I posted this on Saturday 9th May. The turnaround time was 14 days. I then received an email from DPD on Thursday 14th May informing me my jacket was being delivered that day. It's a fantastic service, the jacket came back looking like new. I was very impressed that I received my jacket within 5 days. I would highly recommend these and would use them again.

I have recently bought a RAB Microlight alpine down jacket and the matching gilet to replace my old Rab jacket and gilet. The quality seems to have gone down the pan! The down is coming out through the seams all over the place on both items, I’ve even had to get the gilet repaired at my local seamstress.
Yes they are still as warm as my previous ones, but these new ones just seem far less quality, and REALLY delicate considering what they are meant to be used for.
Not impressed and won’t be buying RAB again.

5 * without hesitation.
I sent my jacket in for a repair and wash. The 2 inch tear on the arm has vanished, there is no sign of it ever being there. Well worth the price to get fixed, i would use again if needed and recommend the service.
A big Thank you to Rachel for doing a cracking job.

After purchasing my first item from Rab, it has become my go-to place for any jacket, coat, hoody, etc. The quality is fabulous and the fit is perfect for me. I'm slim (5'9"/120lbs.) and can order a small size and know that the sleeves will fit my long arms! The workmanship is stellar and the company stands behind their products.

Purchased a RAB Downpour eco a few years back from sports pursuit.

The waterproof membrane has completely worn away in areas after only minimal use. I have treated it well so I was very let down by this product.

I have misplaced the receipt as I have moved house since then and changed banks so can't find my proof of purcahse so RAB did not want to help me. Pretty poor from a company that I had respect for. It's still your product that has completely failed regardless of receipt.

Will get my gear elsewhere.

I used to purchase rab and another well known companies products.The quality has always been good but the past items I have bought the logos have come off within months without any washing. I can’t complain as rab gave me replacements but I don’t think they can keep claiming how durable the products they sell are when something as basic as a logo seems too complex for them. Was better when the logos where stitched on.

The products where the xenair alpine jacket and nebula I think it was

Amazing quality, great prices, and decent shipping. I have several items from Rab and they are all great quality brilliant items that i would recommend to any outdoorsy type.

Everything went well. Perfect Shop and great products.

Have had 2 down jackets washed and 1 repaired this year. The service from enquiry to return has been impeccable and the result amazing! Would have been helpful to have an update regarding timing of return, but delivered by DPD within 24 hours. Would recommend and certainly will be using again.

I used the down wash servise to wash to 2 non Rab down jackets and it was excellent. Questions answered fully before using the service and the jackets were cleaned and returned the day after Rab received them. Mustiness has gone and they loft better too. Couldn't ask for more.

Rab is my current go to company for technical mountaineering clothing. They're sizing a spot on. Their products are durable, well designed and very reasonably priced.

Overall great company for outdoor equipment at fairly reasonable prices

Rab used to be a small company offering quality products and service. This is now history. Rab has developed to a large scale industry focusing on revenue and no longer cares about their customers when their products fail. I bought an expensive Valiance Down jacket. The zipper failed after short use. Something that other customers are also experiencing and also not getting help from Rab. Rab uses all excuses to disregard their customers and are not willing to repair or replace. In my case they are playing the geo-discrimination card. Stating that I live in a European country that they do not want to ship repairs to. Even though that they are happy to sell their products to!

I bought a Namche Paclite jacket (a lightweight Gore-Tex jacket) about two years ago. Unfortunately, the pocket ripped under normal use — my hand was simply in the pocket, nothing unusual.

Customer service did reply quickly, which is why I’m giving two stars instead of one. However, they immediately assumed that I must have ripped the pocket myself.
For a jacket at this price point, I expected much better durability and a more open approach to possible quality issues.

Based on my experience, I would be cautious about buying from this brand, as the quality does not seem to match the price.

I sent a jacket to be washed in November and it’s now March. I’ve called at least four times about this order and each time I’ve been told to leave it with them while they sort it out, yet I still haven’t received a replacement jacket. This experience has been extremely frustrating and unfortunately will be the last time I purchase anything from Rab.

Attempting to have the poor quality zip repaired for my Kinetic Alpine Waterproof but a month after paying £16, I have yet to receive the care card or any sort of reply to email queries. However, they have asked me to review their service when they must know that they haven't provided a service. So here's your review, Rab: P!ss poor.

I sent my 8 year old jacket (which I’ve worn A LOT) for repair, thinking I’d have to replace a whole panel - the stitching had come undone and the lining was no longer in line with the baffles. Three weeks later my repaired jacket was returned looking good as new - as well as re stitching it and repairing the lining they’d even replaced the worn off Rab motif on the front! AND they refunded my payment as they hadn’t had to replace the whole panel. Absolutely brilliant, efficient service.