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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the efficient repair and cleaning services, noting that damaged gear and worn-out jackets return looking completely refreshed. Many buyers also appreciate the durable materials, warm insulation, and comfortable fit of the outdoor clothing for various activities. Though some customers experienced issues with peeling logos, failing zippers, and unexpected design choices. A few other people also felt that the after-sales support and repair times were slow when handling manufacturing defects. Others noted that certain products felt flimsy or failed to perform as expected in extreme weather conditions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising the stellar... See more

Quality

Consumers find quality to be ambiguous, with reviewers praising the stellar workmanship and fantastic repair... See more

Service

Reviewers express mixed feelings regarding the service, with many praising the fast turnaround, helpful... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers appreciate the... See more

Price

Customers had ambiguous experiences with price, as many reviewers praised the reasonable and great prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sent my down jacket back to have several tears repaired. The tears were all my fault (brambles etc). Extremely pleased with the result. They replaced an entire panel on the back of the jacket and fixe... See more

Rated 5 out of 5 stars

Sent a jacket for 2 zip repairs. Turnaround was very quick and item was returned with "like new" repairs and a hefty refund over suggested cost. Really happy with Rabs after sales repair.

Rated 5 out of 5 stars

It's wonderful to find a company aligned with nature and working to keep our bodies warm, healthy and outdoors! I appreciate the attention to using recycled products and reducing the toxic load. I am... See more

Rated 5 out of 5 stars

Big shout out to Rab for the excellent customer service I received following a problem with my jacket. A refreshing change in these days of "customer no service" adopted by so many businesses.... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Rab's primary focus is insulation products, in particular down jackets, sleeping bags and expedition wear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.7

All reviews

(1,270)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Men's Xenair Alpine Light Insulated…

Men's Xenair Alpine Light Insulated Jacket
⭐⭐⭐⭐⭐ Rab Xenair Alpine Light Insulated Jacket – Punches Well Above Its Weight

Some jackets look good on paper, but this one genuinely delivers. The Rab Xenair Alpine Light is a jacket that punches well above its level and has become my absolute go to.

The PrimaLoft insulation does a fantastic job of keeping you warm without adding unnecessary bulk, making it a brilliant balance of warmth, comfort and versatility. It’s the sort of jacket you reach for without even thinking twice because you know it’s going to do the job.

What I particularly like is how adaptable it is. It feels completely at home in the mountains, where performance and reliable insulation matter, but it’s equally suited to those early morning walks with the dog. It’s comfortable, practical and versatile enough to earn its place in your everyday outdoor kit.

For me, that’s the real test of a good piece of outdoor clothing: it’s not just something you wear for a specific activity; it becomes something you rely on day in, day out.

The verdict: A superb all rounder that delivers far more than you might expect. Warm, lightweight, versatile and genuinely useful across a range of conditions.

Five stars from me. ⭐⭐⭐⭐⭐

If you’re looking for an insulated jacket that can handle mountain adventures just as comfortably as everyday dog walks, this one deserves serious consideration. Rab has got this one right.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Sent my trusty Downpour jacket back for a warranty review and honestly didn't expect a positive outcome. I was delighted to be proved wrong when Rab agreed to replace it. The communication throughout was great and my experience means I wouldn't hesitate to add another Rab item to my outdoor clothing collection.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Sent a jacket for 2 zip repairs

Sent a jacket for 2 zip repairs. Turnaround was very quick and item was returned with "like new" repairs and a hefty refund over suggested cost. Really happy with Rabs after sales repair.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Top Products and unbelievable customer service

Not only do Rab provide some of the best outdoor clothing on the market, their customer service is the best I have encountered. Super quick reply's, a real person from Rab picks up the phone when you call them and any problems with delivery gets resolved very quickly. Very happy with Rabs products and services, would highly recommend to anyone.

23 September 2026
Unprompted review
Rated 1 out of 5 stars

RAB jackets - looking weird now

Just looked online at RAB jackets.
Seems madness they have ruined them all by putting on really large collars that is so out of sync with the rest of the jacket size! ...... and bulbous hoods as well

Its a shame, will shop / buy elsewhere

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service provided for the…

Exceptional service provided for the repair and wash of much beloved Rab down jacket.
All communication via email of which was overseen by Matt, was quick and very efficient. The entire process was refreshingly easy.

Many thanks to all the team.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I booked a wash for my down coat and…

I booked a wash for my down coat and needed a fast turn. The coat was returned to me - like a brand new coat - within a matter of days. I had mentioned that I was needing it for a trip a way and I got a text from someone at Rab saying they had fitted into the last wash and would get it dried and back asap.

Excellent service, fantastic communication and customer care....and a great wash too - can't get a down coat returned to this in a domestic washer and dryer. Very pleased.

Much appreciated!

30 July 2026
Unprompted review
Rated 2 out of 5 stars

Why is their website so bad?

I don't know who built their website but it's completely broken. I search for "Mens force tee" see results after half a minute, click one, and then one of two things happens: 1) nothing 2) the main landing page shows. Do they have some kind of ad package running in the background that is failing to load and prevents page load? It's absolutely terrible - the website is functionally unusable. Which is a shame because I love their products. This is in Chrome as well as Safari on Mac OS. We're talking 35 second page load times, or even in-page component load likes updating shipping address.

26 July 2026
Unprompted review
Rated 3 out of 5 stars

Yellow & Black down Jacket

I bought a yellow & black down jacket for £175, and after wearing it a few times I realised how dirty it looked. Actually, it wasn't dirty, but it was the dark down showing through the yellow.
I contacted Rab customer service, and the communication was really good, and we agreed it was probably a design fault as the down doesn't show on darker colours.
I don't wear the jacket now because it looks dirty and will have to start saving for a similar jacket, but not Rab.
I hope they advise customers in future.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

love RAB

love RAB. Fantastic gear and quality with an extremely good after-sales service. A defect on my Lowe Alpine backpack was judged as a manufacturing fault without any hassle, which allowed me to buy a new backpack (RAB!). Two defects on jackets were resolved free of charge, and a broken zipper after 4 years of use was replaced for only €10. When you buy Rab, you get great gear with an excellent warranty to help you out when something goes wrong. Thank you, RAB!" I bought it at the fatastic outdoorshop Mounteqshop in Beveren-Leie Belgium

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service – above and beyond!

My Rab jacket became faulty, so I sent it in for repair. Because I needed it back urgently, I emailed customer service to ask if the process could be expedited.

The response was incredibly prompt. On the exact same day my faulty jacket arrived at their facility, they assessed it and informed me it could not be repaired. Instead, they immediately arranged a brand-new replacement.

Dave provided regular updates throughout the entire process and was exceptionally helpful. I now have my new jacket and will absolutely continue to buy Rab products. Fantastic service!

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Just a quick reminder to Rab that you…

Just a quick reminder to Rab that you shouldn’t let marketing run the business and you shouldn’t have taken external investment capital that led you to leave behind the values that make you successful.

It was over 14 months ago that two new Firewall jackets wetted out completely and you didn’t allow my review to be published in your website. An no, they were not past season products and there was no other reason not to publish.

Since then I have bought Terra Nova, Durston x2 and Big Agnes tents. I have bought lots of Montane. My 2 3L Goretex jackets are Haglofs. My Octa fleece is Norrona. My trail runners are La Sportiva. My merino is Smartwool, Darn Tough and Artilect. My quilts are Neve Gear x2. My sleeping bag is Nemo. My pads are Exped, Big Agnes, Flextail, and Nemo. My backpacks are Osprey x2, Montane, Fjallraven, and Durston. I could go on.

It’s a fun game this. All these purchases and many more have been since I reviewed the two firewall jackets and you didn’t post the review. I emailed 4 times to engage as to why. You didn’t respond to any of the emails.i haven’t purchased a single Rab product since.

So just thought I’d hop back on here and remind you what you lose with every poor decision driven by profit not customer and values. It takes a while to build trust, it takes a nanosecond to lose it.

To others reading these reviews, go buy from some of the companies I have mentioned above, not Rab. They are owned by investment capital so you’re doing anyone any favours!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Big Shout Out - Going Above & Beyond

Big shout out to Rab for the excellent customer service I received following a problem with my jacket.

A refreshing change in these days of "customer no service" adopted by so many businesses.

Thank you Rab.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Rab excell where Cotswold fail

Bought a Rab coat from Cotswold outdoor which developed a fault after 11 months. Cotswold took six weeks to come out with an excuse that it was not wear and tear and it was external factors and that the cuffs had been cut🙄 Sent it to Rab who repaired and return the coat in a week absolutely First Class service

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Repair exceeded expectations

Sent my down jacket back to have several tears repaired. The tears were all my fault (brambles etc). Extremely pleased with the result. They replaced an entire panel on the back of the jacket and fixed several smaller holes I hadn’t even asked to have repaired. Excellent service, great communication. My jacket had been relegated to dog walking and gardening; now suitable for wearing out again. Delighted.

12 May 2026
Unprompted review

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