Qure Skincare Reviews 

I had been using my Qure red light mask for about 14 months when it completely stopped working and would not charge. I had truly liked how it was helping my skin and had recommended it to several family and friends. My initial outreach to customer service was met with stonewalling and 'sorry, we have a 12-month warranty policy'. I pressed my case, suggesting it was unacceptable for such an expensive device to have such a short life span (I had noticed many other similar experiences on a Reddit search). After several emails, a new customer service rep - Rachel - got involved and was wonderful in her efforts to help. In the end, she was able to get me a replacement, for which I am very happy and grateful.

I had a really tricky situation to deal with but Qure team absolutely amazing, helped me solve the problem promptly and efficiently. I couldn’t ask for more! Wish every company is able to provide the same customer service Qure is providing. Thank you for being so patient and helpful, very happy customer here and will definitely recommend to all my friends and family! Thank you Qure Skincare 🙏❤️

Any questions have been quickly answered with clear instructions.

Actually what made this experience great is the customer service when there was a problem with my delivery due to an incorrect address on my package. They were very responsive and worked with me in a timely fashion to repair the error and get me my product. They were kind, respectful and friendly.
As far as the product goes, I haven't used it that long but so far after a few weeks I believe my skin is brighter, smoother and more vibrant. So far, I love this company for many reasons.

I have purchased FADE & FIRM BANDLE and added 1-3 business days for shipping on May 24, 2026. I have never received it up until now June 3, 2026.

Contacted customer service for the status of my orders several times and replied to me with delays shipping due stocks. I have been patiently waiting for my products to arrive since this isn’t cheap as well. Up until now I have not receive any updates regarding the tracking number and the actual date of delivery. Can this be taking care of ASAP!!! or refund!

I wanted to say thank you to Nimfa at customer care for answering my query straight away and for being very efficient and friendly. Thank you!

Nick was very helpful and solved my problem

I really like the products I have purchased thus far. Good quality, great information and instructions for use of products. Previous shipping was very fast and smooth. Recently ordered a bundle with LED equipment and microneedling system on May 18, 2026. After 3 days received response when I inquired about shipping and tracking info. Received short reply there was a warehouse issue. That’s it. On June 1,2026 contacted Qure via Chat regarding shipping delay/no receipt of product/ no recent update. After a small chat delay I was told that the LED equipment was delayed and would arrive at their warehouse by June 8. Disappointed in delivery delay but this is the nature of shipping these days. It would be helpful if there was more current updates communicated by customer service on product availability (or unavailability). Look forward to receiving products.JH

This is not the first time I've contacted Qure and they always get back to me immediately. Today, it was via a chat, but still with the same high level of care and concern. I got my questions answered immediately. I am a fan of the product and I love my results.

One vial out of 12 leaked in transit. I sent an email and within 2 hours and a few emails a replacement was sent out. Amazing customer service!

When I received my serums a few of the vials had leaked during the shipment. I contacted them thru a chat and sent a picture and the product/batch numbers and within a 24hr period they shipped me new product. It was great customer service and fast and friendly!!

I love the product this is the second time I ordered MI and I will get it every time from now on God willingly. Thank you Qure for such amazing work

I have been using these products since November and can honestly say I notice a difference even others have complimented me on how fresh I look . I’m not easily sold to so for me to write a review I will only be honest . I have had a few problems with the needle heads either not opening or the serum hasn’t got through , I reached out to Qure immediately within a few hours had response and new items sent out in post no questions asked just apologies. Customer service has been great and the product I am still using
So for me that says a lot , I actually look forward to doing my treatments every 2 weeks

The agent was very kind and responded right away offering helpful guidance.

So far my experience with the company has been great. Only part of my original shipment was sent out. Their help center is easy to contact via WhatsApp. The response time was fast and the customer service person was able to change the order so the rest would ship out. I love the face mask so far so I'm excited to get the rest!

The associate Kristin was extremely kind, professional, knowledgeable, courteous, patient. Highly recommend her, she is outstanding!Excellent Customer Service!! She is AMAZING!!

Excellent, trustworthy company who's products are fairly priced and give actual results.

Great products and the customer service experience is top notch. They responded to my email immediately and resolved the issue with an immediate replacement order. I find this level of customer service is rare these days. I highly recommend this company and its products.

Fantastic to deal with so helpful and supportive going above and beyond thanking you for being amazing 🤩