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Rated 1 out of 5 stars

Terrible experience I received a transfer of 69€ and it has been processing for 4 days, not credited nor rejected and sent back to the sender, just ghosting, I have contacted the support via email a... See more

Rated 1 out of 5 stars

I made a bank transfer rfom UK to Quppy. My mistake - I sent $, but they accept only € I'm trying to know anything about how to return money back, but support answer 1 time in 2 days. Only by email... See more

Rated 5 out of 5 stars

The app works fine for managing my assets. Linking a card for crypto purchases is a nice touch, but it doesn’t always work on the first try. The app does what it needs to do, though there are occasion... See more

Rated 5 out of 5 stars

The Quppy platform allows me to manage both my crypto and fiat funds in one place, and that’s a big plus. Virtual IBAN works well for euro transfers, and the process is fast. However, the debit card l... See more

Company details

  1. Cryptocurrency Service

Written by the company

Quppy is a licensed payment solution within one App for managing your crypto and fiat assets.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

265 reviews

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1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Quppy is not acting professional

I have Quppy for almost a year last i emailed Quppy that i was going to let my paysafecard.com bank withdraw my funds to my quppy bank because i closed my paysafecard.com account ! Quppy told me Its no problem and my account is working fine! Then when paysafecard.com deposited my funds it where 3 transactions the first €240 Quppy declined it and told me my account wil be terminated without explaining me a reason then came €250 after this and the €250 was accepted after the first transfer was declined! This is not normal I emailed Quppy about my refund of my other bank was coming to my Quppy bank and they act like it’s fine then blocked me my third transfer hasn’t even reach the account yet so now Quppy closed my bank for a normal transfer from my paysafecard.com bank and declined my first but accepted my second transfer and now I can’t transfer anything. They won’t give a clear reason but I think the bank glitched or something i wouldn’t recommend this bank it closes on you for no reasson I think this was a bug or glitch because there is nothing wrong and I noted them about this before my transfer came in! This is not professional I did nothing wrong to deserve this right before the hollidays they blocked me and incant acces my funds! Worst thing ever

23 December 2024
Unprompted review
Quppy logo

Reply from Quppy

Hello Pawel,

We're truly sorry to hear about your experience and understand how distressing it must be, especially around the holidays.

Please note that, as a regulated financial platform, Quppy is obliged to follow strict compliance procedures. In certain cases, incoming transactions may be reviewed or declined based on legal and regulatory requirements. However, we acknowledge that you should receive clear communication, and we regret if this was not the case.

We would like to take a closer look at your account to clarify the situation and assist you further. Please email our support team at support@quppy.com with your registered email address and any transaction references you have. We’ll treat your case with priority.

Sincerely,
The Quppy Wallet Team

Rated 5 out of 5 stars

I’ve been using Quppy for several…

I’ve been using Quppy for several months now. The app works fine. The debit card link feature is helpful, but it doesn’t always work on the first try. I hope this will improve with future updates. It’s good for regular crypto management.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

The main advantage of Quppy is its…

The main advantage of Quppy is its reliability. I’ve been using it for almost two years and haven’t encountered any bugs, glitches, or issues. I can’t remember any other app that works as well as Quppy.
It is obvious that the Quppy’s thought a lot about how is their app is going to be used. Even my girlfriend, who had never used any crypto apps before, figured it out in seconds.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

I got scammed by quppy for 661 euro

I topup my quppy account with 661 euro and transfer the fund to another company, the operator confirmed but I never receive the funds

12 November 2024
Unprompted review
Quppy logo

Reply from Quppy

Hello,

We're sorry to hear about this issue and understand how concerning it can be when funds don't arrive as expected. If the transfer was confirmed by the operator but not received by the intended company, it’s important we review the transaction details as soon as possible.

Please email our support team at support@quppy.com with the transaction amount, date, and reference or recipient details. We’ll investigate the matter thoroughly and assist you in resolving it.

Best regards,
The Quppy Wallet Team

Rated 1 out of 5 stars

Very bad

Very bad, slow, slow support. They closed my account without any reason, and this is absolutely unreasonable. I sent them my account information to send my money, but they haven’t sent it yet. I have a long time to wait to get my money back. I do not advise anyone to deal with them. They are very bad and very slow in responding.

6 November 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear FADI YT,

We are very sorry to hear about your negative experience and the frustration it has caused. It is important to us that all our clients receive efficient and fair service, and we apologize if we have not met those standards in your case.

The closure of an account is a serious measure taken only in strict compliance with our regulatory obligations. We understand that this may cause inconvenience, and we are committed to resolving this matter as quickly as possible.

Please contact us directly at support@quppy.com with your account details and any reference numbers related to your previous communications. This will help us expedite the review of your case and provide you with the necessary explanations.

We value your feedback and are taking immediate steps to improve our response times and customer service quality. Thank you for your patience, and we hope to resolve your issue to your satisfaction soon.

Rated 5 out of 5 stars

I’ve been using quppy to transfer funds…

I’ve been using quppy to transfer funds between crypto and euros. The app is pretty intuitive, though it took me a bit to get used to the interface. I mainly use it for converting USDT to euros and vice versa—it’s usually quick, but there can be slight delays during peak hours. Overall, it’s convenient for daily use.

7 August 2024
Unprompted review
Rated 1 out of 5 stars

1 week ago i recieved a transfer it was…

1 week ago i recieved a transfer it was processing for a couple of days and now i cant use my funds. The support is non existent since they only reply 1 time every 24hour. Need to see a solution asap

11 August 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear usa,

Thank you for reaching out and expressing your concerns. We sincerely apologize for the delay in processing your transfer and for any inconvenience caused by our response time. We understand how important it is for you to access your funds promptly, and we are committed to resolving this issue as quickly as possible.

To help us expedite the resolution, please email us at support@quppy.com with your account details, the date of the transfer, and any other relevant information. This will enable our support team to prioritize your case and address it directly with the urgency it requires.

We are dedicated to improving our customer service response times and ensuring that your experience with our services meets your expectations. We appreciate your patience and are committed to finding a resolution for you as soon as possible.

Thank you for bringing this to our attention. We look forward to resolving your concerns swiftly.

Rated 5 out of 5 stars

At first I dismissed Quppy fiat…

At first I dismissed Quppy fiat features as a gimmick. I didn’t think that they were of any use. But a couple of weeks ago, Quppy actually saved my bacon - I needed to transfer a substantial sum overseas to help my family. Quppy was the fastest and, surprisingly, the cheapest option.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Any good app is first of all

Any good app is first of all, a good compromise. And I really like Quppy’s version of compromise - it is secure and feature-rich, yet fast and easily accessible even for complete newbies.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

The main advantage of Quppy is its…

The main advantage of Quppy is its reliability. I’ve been using it for almost two years and haven’t encountered any bugs, glitches, or issues. I can’t remember any other app that works as well as Quppy.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Quppy is great for crypto

Quppy is great for crypto - I hardly use any other app nowadays. But it is not optimized for fiat transactions - they are way too expensive. So, it can’t replace all my financial apps yet.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Quppy is an unusual app

Quppy is an unusual app. It has plenty of features that I do not use at all, but the developers managed to make the app so convenient that these extra features don’t bother me at all - they are not obtrusive. There are no performance issues, either.

24 June 2024
Unprompted review

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