Quingo Scooters Reviews 

547
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the scooters for their excellent quality, robust build, and comfortable, adjustable designs, which significantly enhance their independence and quality of life. Many people highlight the staff as knowledgeable, friendly, and supportive, providing thorough explanations and helpful home demonstrations without being pushy. The service, including after-sales support and detailed product explanations, is consistently described as excellent, contributing to a positive overall user experience. However, some customers also noted concerns regarding the product's weight and bulkiness, making it difficult to transport, and experienced discomfort due to a lack of suspension or issues with accessories like mirrors. A few other people also felt that sales interactions could be pushy, and reported problems with communication, slow repairs, or difficulty obtaining parts.

What people talk about most

Product

Consumers find the product to be positive, with many expressing that the scooters have dramatically improved... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the exceptional and very... See more

Quality

Customers had positive experiences with quality, often describing their mobility scooters as stable, useful,... See more

User experience

Reviewers mention positive feedback about user experience, with many loving their Quingo from beginning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My scooter has dramatically improved my life. It makes shopping so much easier, going out to cafes and galleries and visiting friends. My disability was closing down my life; my scooter has opened... See more

Company replied

Rated 5 out of 5 stars

Found all the information I was given is correct 👍 No sales Pitch no fancy words to get a sale The actual scooter is brilliant it’s Tour does 55 miles on a charge and it did just what they said I... See more

Company replied

Rated 5 out of 5 stars

I test drove a Quingo ultra today and promptly placed my order with Kim who had helped me so much with advice as I drove it. It is absolutely amazing and I am looking forward to receiving mine in a... See more

Company replied

Rated 1 out of 5 stars

Worst scooter experience ever. The scooter was very expensive, but very hard to ride on with no front suspension. Steering on corners feels unsafe. because it is actually a 3wheel scooter with outride... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Written by the company

Quingo are the only 5 wheel mobility scooters in the world. With worldwide patented Quintell™ Technologies, such as our Feet Forward Adaptive Footplates, KerbMaster™ powered anti-tip and anti-beaching system, Active Tri-Wheel steering, fully adjustable seats and tillers our scooters offer up to 80% more foot space than 4 wheel models and far greater stability than 3 wheel scooters. With five models in the range and one powered wheelchair we cover most mobility needs. From our take part Ultra car boot portable model, our self-loading Flyte, to our 8 mph road legal Plus, Vitess 2 and Toura 2 models you we are confident we have the perfect mobility device for you. Our scooters offer the unique ability to mount or descend from kerbs safely at up to a 45° angle. No other scooter offers more stability, manoeuvrability, comfort. Safety built in.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

547 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(547)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Wouldn't buy from them again you find…

Wouldn't buy from them again you find difficult getting in touch and if you have a fault it takes time hand problem with docking system if I had been out they couldn't come had to leave car unlocked on drive which in valdted my insurance and I had paid full asking price had the feeling that only interested in getting your money

7 August 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

can I get your contact details please including postcode and email sent to giles@quingoscooters.com

Rated 3 out of 5 stars

For all claims to the Brilliance…

For all claims to the Brilliance promolgated by Quingo
I found my Scooter to be Heavy,cumbersome ,very feeling of being unsafe Whilst riding it.
Sold to me as portable machine - it was anything bot portable - suitable to be disassembled for transportation by car.”WEIGHS A TON” partner &self could not lift it .
Company not very helpful . Repairs long winded to fix
Leasing contract unable to be terminated.
Felt that I hoodwinked overall. Would NOT recommend trolley or company. Very Pricy.

25 July 2024
Unprompted review
Rated 2 out of 5 stars

Too many contradictions to buy with confidence.

Note. Quingo were trying to resolve, but their clock ran out I purchased a used Quingo elsewhere.

I’d read a selection of Quingo reviews on Trustpilot, from one star to five, and believed them all. I completed a contact form expressing interest in something that could take my weight (145kg) and also be stowed in my SUV, which I knew would narrow my choice to the Flyte and the Plus. A lady called who arranged a demo at which my questions could be answered.
He arrived promptly and suggested he come inside to talk, first, He asked lots of questions, the relevance of which I could not see, and I tolerated this for a little while. But all I really wanted was to sit in the two scooters of interest, assess their comfort, try out the five-wheels idea, and have some of my questions answered. But this was difficult to get across as being more important than the forms he was completing, the financing or the insurance he was telling me about, or getting through his pitch. Eventually my impatience grew to the point where I felt able to be blunt, which did the trick.
He'd brought five scooters with him - a different seats on each, but he was unable to tell me which seats were compatible with which scooters – or their costs. But I did learn Quingo’s claim, that all their chairs are ‘adaptable in height, width and depth’, actually meant an engineer’s visit rather than simply tugging a lever; and that the same isalso true of their ‘Feet Forward Adaptive Foot Plates’. Apparently, doing it myself would invalidate the warrantee!
I was also told the MK2 Docking station came free with the Quingo Flyte, which is at odds with their website which sells it as an added option at £900.
The experience left me rather flat. How can I possibly trust this company? Well, I cannot, so I won’t be buying a Quingo. This, actually, is a real shame, because their scooters seem great. The five wheels provide great stability; the ‘adaptive’ foot plates were comfy even for a big man with size 14 shoes; and some of the chairs were also really comfy.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

The company arranged a appointment to…

The company arranged a appointment to demonstrate the scooters saying that there was no pressure to buy one. The next day I had a phone call to change the appointment to the following afternoon where she insisted on doing a credit check before she came. The following day was when the appointment was due but no one turned up. So I rang up once again and was told that the appointment had been cancelled. I found the staff not very helpful. Suggest that you look elsewhere for a mobility scooter.

24 July 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

Can I please get your contact details?

Rated 5 out of 5 stars

The sales man Russell was very caring…

The sales man Russell was very caring polite and was very helpful about the size and fitting of the scooter and which scooter was the right one which means my daughter has no problem getting out and about now as she was limited as to where she could go the 5 wheel scooter is amazing and would recommend any one to visit quingo

22 July 2024
Rated 5 out of 5 stars

Scooter

All of your sails reps were polite and kind, they helped me in every way they could. I've been on it now into town it feels very comfortable to use and easy.
THANK YOU

22 July 2024
Rated 5 out of 5 stars

The demonstration and operation was…

The demonstration and operation was very good and the bonus being that they came to your home in your own environment.
When the scooter was delivered the technician took great pain to demonstrate the setting up of the docking station and and operation of the vehicle.

8 July 2024
Rated 5 out of 5 stars

Everything from my first contact with…

Everything from my first contact with Quingo has been first rate. All staff have been totally reliable & knowledgeable. I cannot find a single fault with the service I have received. My Quingo ultra has given me back my freedom, it takes very little time to charge after use & costs very little to charge. I could not be more pleased with my purchase & I highly recommend Quingo to anyone with mobility issues.

19 June 2024
Rated 5 out of 5 stars

Great Scooter and Great Service

The service was great and the man who came to see me was very informative and helpful. I was given a trial on a scooter that I was interested in and was then measured so everything was right for me. One week later as promised my new quingo arrived and once again a very helpful man went through all the details and I had another test ride before he eventually left me with my new quingo. I have had several different types of scooters but none I felt so safe on and reassured with everything explained in detail. I was also supplied with a full pack giving me all the details of warrenty and instructions to do with my new Quingo. I am a very happy lady.

11 July 2024
Rated 3 out of 5 stars

The principal issue is the indicated…

The principal issue is the indicated range. 30 miles ! Downhill with a following wind and pulled by a camel, maybe

Better to consider 10 with new batteries and declining to about 2 after a couple i years

1 July 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

The milleage varies due to the terrain, such as inclines, the weight of the passenger & the temperature (cold weather decreases battery life). Any battery will loose its life after a period of time.

Rated 1 out of 5 stars

Totally ripped of bought the quango…

Totally ripped of bought the quango light 4 days later was rushed to hospital a d kept in for 2 weeks.
When home decided the docking station took up to much of car.
Phoned quingo to change my order only to be told to late
As 14 days had passed even when I explained I was rushed to hospital still made now difference.
I wanted to return flyte and buy a bigger and more expensive one.
Came to see me and said would call next week.
Nothing happened so I called again
When they eventually got back to me offered me £2200
For the flyte witch had not moved since delivery. And witch I had paid £6300 for
I bought the lager model and in the end paid nearly 12,000 for the scooter.
Great product but make sure you buy tight one first time or get ripped of big time.

27 June 2024
Quingo Scooters logo

Reply from Quingo Scooters

Can you send your contact details to giles@quingoscooters.com please?

Rated 5 out of 5 stars

expert guidance from start to finish

expert guidance from start to finish
amazing and unique 5 wheel scooter. Smart and so well thought out. Posture and control makes for great sense of security. Easy to get into boot in separate parts making it lighter. Absolutely delighted.

27 June 2024

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