Quingo Scooters Reviews 

547
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the scooters for their excellent quality, robust build, and comfortable, adjustable designs, which significantly enhance their independence and quality of life. Many people highlight the staff as knowledgeable, friendly, and supportive, providing thorough explanations and helpful home demonstrations without being pushy. The service, including after-sales support and detailed product explanations, is consistently described as excellent, contributing to a positive overall user experience. However, some customers also noted concerns regarding the product's weight and bulkiness, making it difficult to transport, and experienced discomfort due to a lack of suspension or issues with accessories like mirrors. A few other people also felt that sales interactions could be pushy, and reported problems with communication, slow repairs, or difficulty obtaining parts.

What people talk about most

Product

Consumers find the product to be positive, with many expressing that the scooters have dramatically improved... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the exceptional and very... See more

Quality

Customers had positive experiences with quality, often describing their mobility scooters as stable, useful,... See more

User experience

Reviewers mention positive feedback about user experience, with many loving their Quingo from beginning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My scooter has dramatically improved my life. It makes shopping so much easier, going out to cafes and galleries and visiting friends. My disability was closing down my life; my scooter has opened... See more

Company replied

Rated 5 out of 5 stars

Found all the information I was given is correct 👍 No sales Pitch no fancy words to get a sale The actual scooter is brilliant it’s Tour does 55 miles on a charge and it did just what they said I... See more

Company replied

Rated 5 out of 5 stars

I test drove a Quingo ultra today and promptly placed my order with Kim who had helped me so much with advice as I drove it. It is absolutely amazing and I am looking forward to receiving mine in a... See more

Company replied

Rated 1 out of 5 stars

Worst scooter experience ever. The scooter was very expensive, but very hard to ride on with no front suspension. Steering on corners feels unsafe. because it is actually a 3wheel scooter with outride... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Written by the company

Quingo are the only 5 wheel mobility scooters in the world. With worldwide patented Quintell™ Technologies, such as our Feet Forward Adaptive Footplates, KerbMaster™ powered anti-tip and anti-beaching system, Active Tri-Wheel steering, fully adjustable seats and tillers our scooters offer up to 80% more foot space than 4 wheel models and far greater stability than 3 wheel scooters. With five models in the range and one powered wheelchair we cover most mobility needs. From our take part Ultra car boot portable model, our self-loading Flyte, to our 8 mph road legal Plus, Vitess 2 and Toura 2 models you we are confident we have the perfect mobility device for you. Our scooters offer the unique ability to mount or descend from kerbs safely at up to a 45° angle. No other scooter offers more stability, manoeuvrability, comfort. Safety built in.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

547 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(547)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Ultra just what I needed!

Had had scooters before & had seen adverts for Quingo so decided to book a viewing. Was very impressed when I had a try out of a couple of scooters. Knew I wanted one to go in my sons boot as well as the odd occasion going somewhere I couldnt not get to locally by walking. So the Ultra was the logical choice! Tested it with a run down to my local shops & was impressed with the stability of the scooter. The safety aspect was something my son had worried about having seen the previous scooter I had & that it was not too safe trying to get up & down the lowest of kerbs. He was impressed by how easy it is to take apart the Ultra & how easily would fits in his boot. I asked for different handlebars (cannot remember their name) as easier for me to use with arthritis in my hands. It has been easy to charge too so a definite good buy & would recommend it to others!

24 September 2024
Rated 4 out of 5 stars

Freedom.

I feel confident that I can go out on my own to the shops.The payments are so bad that I felt as if I would fall off my other scooter.

22 August 2024
Rated 5 out of 5 stars

Love my quingo plus…

I have used Qingo scooter for 14 years and it was definitely time to retire my trusty steed and replace It had to be Quingo as I am confident with them The reps were very knowledgable and patient. Making sure I ended with the correct scooter fitted to my needs and was safe and confident when using it
I would highly recommend quingo all round

24 September 2024
Quingo Scooters logo

Reply from Quingo Scooters

Enjoy your new scooter! Glad our other scooter was of such great service.

Rated 5 out of 5 stars

The service we got was excellent .

The service we got was excellent , absolutely no pressure sale,Cathy or sales person who couldn't do enough for us she spent several hours with us trying different models .
Would definitely not hesitate to recommend this company.

24 September 2024
Quingo Scooters logo

Reply from Quingo Scooters

Thank you

Rated 5 out of 5 stars

Smiles all the way!

Within the week our experience with the company has been excellent, From the very helpful salesman, the keen and professional delivery/engineer. I chose the Ultra for its stability and range and it easily comes apart to pop in the boot. The world has just got a lot bigger. Ps I love it!

5 September 2024
Rated 2 out of 5 stars

My dad was having trouble with his…

My dad was having trouble with his bike. Would not go forward
Service bloke came out. Never looked at the brakes. Charged him £350 for a new motor still had the same issues Another broke came out. Found that should not have charged them for a new motor. Fixed the brakes. Robbing money from Oap Phoned up to complain but heard nothing

5 August 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

Could you please supply us with your father's contact details including his number & postcode?

Rated 3 out of 5 stars

I believe that the FLYTE is a good…

I believe that the FLYTE is a good scooter. However you have forgotten one major thing the scooter is used in the main by invalids such as I , in in the old scale I am 6ft and 90 klo's I cannot shop on this scooter as it is far to small and not enough room for shopping may be good in UK but it is an inpediment in Australia.

29 August 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

Thank you for your comments. I would like to point out that the Flyte is designed to, first and foremost, be portable and fit in almost all hatchback, estate (station wagon) and SUV cars and self-load using our docking station. As such this creates obvious constraints on the size the scooter can be.

Rated 4 out of 5 stars

Being shown how to use it husband…

Being shown how to use it husband spending time trying it out only one thing I would like changed is where the control is when bring used by person pushing wheelchair as done days husband not able to use control himself

29 August 2024
Quingo Scooters logo

Reply from Quingo Scooters

The control can be easily moved between either arm and either side of the rear of the wheelchair the bracket fdor this is provided with the wheelchair.

Rated 5 out of 5 stars

Great friendly serive, my life line.

Great friendly serive, very helpful, good at understanding the needs you have, and finding what works best for you as a person, I've just been away, as I booked a break just after I order my scooter, it is now my life line, and gives me some of my independence back, and great not to be struggling away and hurting with the pain. The scooter is really comfortable and really easy to use, I love the 360 turning, it makes it so easy to move around on it. Thanks for giving me back some life, I'm having lots of adventures on it, and love taking dogs for walks too.

22 August 2024
Rated 5 out of 5 stars

Catherine Sutherland What a star…

The rep Catherine Sutherland came out when she was supposed to where we went through what my needs were and the model which would be suited to me. We carried out the demonstration with ease and we discussed the best finance details, safety aspects, warranty and the customer care and support available.
Our delivery rep explained again the details of operation and asked if we had any questions.
All in all a very knowledgeable base of reps and a company I would recommend.

23 July 2024
Rated 5 out of 5 stars

Thorough

Swift, thorough service for my mother. They took into account her needs and ensured the scooter was fit for purpose before she purchased. They could have sold her a more expensive model but wouldn’t due to the fact it would not fit in her car. It’s not all about the sales here!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product & service.

From my first contact through to delivery Quingo have been very professional in every department. All people that are employed within the Company are so friendly, knowledgeable and caring from the Managing Director down. I would highly recommend Quingo to anyone. Fantastic product. Thank you.

12 August 2024
Rated 2 out of 5 stars

Waiting for them to collect well before the cooling off period.

We ordered a scooter for mum, it came on the 5th of June,but well within the 14 days of the cooling off period mum decided it wasn't for her, we contacted Alex on the 14th June, he came to our house on the 17th and said I will tell them when I get back to the office but you won't hear anything till July as the they are busy taking orders, and you will get your money back within 28 days, it's now 14th of August, still waiting for money to be returned and scooter to be taken. We have call, we have written and still we wait. We wrote to mark Nicholas, sent email to staff.
My poor mother who is 88 is getting stressed over it all.
You should know our name, telephone number etc as contacted you so many times.
But it's Mrs kemp. Invoice number 2406014
You have mum's telephone number and mine, plus my email address as have email T chxxxxxbers, spoke to Alex various times. We sent you proof that we contacted Alex way before the 14 days via a screen shot. He actually called this week as he knows we wrote to mark Nicholas and said we will give you a good will gesture of £900 which we don't want, we want our money back and the scooter gone.
You are causing mum stress. Is that how you treat an 88 old woman.

5 June 2024
Unprompted review
Quingo Scooters logo

Reply from Quingo Scooters

Please send your mum's details including postcode & a contact number

Rated 5 out of 5 stars

Value for money

Efficient,polite and informative people I dealt with.
The scooter appears to be sturdy without looking ugly.A little more than I intended to pay,but compared to other makes it is value for the money. The big bonus was the flexible payment terms,I didn't have to dig too deeply into my savings.

12 August 2024

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