Quidie Reviews 38

Do not answer emails, only with generic ones telling you what you already knew. No one is ever available on the "Live Chat". Was 2nd in the queue on the phone but a lady answer saying someone will call me - never happened. They send emails telling you there is an alternative way to pay by debit card via their website - no such service on their website exists. Their bank details do not exist for bank transfers either. A complete shambles and wish I had never used them.

Fernovo Quidie have failed after over 9 weeks to issue Final Response to my complaint although setup a payment plan would not be in this situation if not for your error.
Also ignoring 4 emails is disgraceful.
Will Fernovo honor me a acknowledgement or response?????

Rubbish, irresponsible lender - quick enough to give you the money then when you are stuck and in a desperate situation they are completely unsympathetic and only care about getting their money back. They are slow at responding to emails and customer service assistants are rubbish as well. STAY AWAY FROM THIS TRASH COMPANY AND THEIR TRASH EMPLOYEES!

No idea what's going on - the website on the footer of the email (fernovo.co.uk - their sister company) doesn't even exist. Instead it is fernovo.com. No live support, been told funds have been deposited whereas I see nothing on my account. No idea how to terminate the agreement as I'm not paying back for money that I haven't even received.

The worse loan company ever not helpful alot very laid back and use less will not recommend in emergency situations

Very fair company - always get my cash very quickly and as a VIP customer get best loan rates going

TERRIBLE COMPNAY AVOID AT ALL COSTS!!!

I PUT IN A COMPLAINT REGARDING IRRESPONSBLE LEND THEY HAD 8 WEEKS TO PROVIDE A FINAL RESPONSE IT IS NOW WEEK 11 AND DESPITE NUMEROUS EMAILS THEY HAVEN'T EVEN BOTHERED TO REPLY.. FORMAL COMPLAINT WILL NOW BE LODGED WITH THE FOS!!!!

Very nice,good

Really rubbish company. Get a message and all of these numerical codes and an emaul telling me ive passed the search and am going to get the loan. Next thing i heard nothing so i called to be told you've been declined. I said that i didnt get an email and was told to check my spam. Told the person theres nothing there. No decency at all stay clear they are patronising liars. Fernovo/Quidie. A load of tosh!

Awful. Tell you your application is approved. Take your card details then write back and say you have been declined. AVOID this company

p i s s Poor
The staff are just robots
Stay away
They cannot send emails

Unfortunately I have to agree with other posters in saying the customer service skills at Quidie are abysmal... Emails are totally ignored and even though I am openly corresponding and in an arrangement with the debt collectors involved (AYOM Ltd) Quidie are STILL adding interest on a daily basis and have not responded to any correspondence. I sent a complaint in this evening - doubtful that I'll receive a response but this will be escalated to the ombudsman if that is the case! Also agree that affordability checks and credit checks are inadequate - they're quick enough to pay out and whack interest on but refuse to help when you get stuck! Avoid!

Made irresponsible lending complaint on 18th July, apart from acknowledgement same day, heard nothing else from them, have emailed a few times but no response.

Complaint on way to FOS

Shocking service. Tried to contact them several times via live chat and email and no response ever forthcoming. Do not use if you're after any kind of customer service.

Please AVOID at all costs! I borrowed from their sister company Fernovo and complained about irresponsible lending. They have 8 weeks to respond and i received zero reply and the 8 week timescale has now passed.

Complaint forwarded to the financial ombudsman!

Do not borrow from these people, they do not check that you can afford the repayments! If they did with me it would have been clear how desperate i was!

Applied at 9am, still no decision by 3pm despite them claiming to give you a decision within 2hrs. Only asked for £100. Cancelled and went elsewhere.
If you're in a rush, dont bother.

Checking reviews online the site seemed worth a shot (although no reviews via Trustpilot I am the first). Everything seemed good looked through the full site for info and applied. Instantly approved after a really quick form so the site takes me through a 1p card payment, multiple checks and then emails me to confirm completion... but that an underwriter will finish the application within 1 hour (it also stated in business hours that it is usually quicker than that).

All good, although the approval was a little quick in the process as it seemed like they hadn’t actually reviewed anything. So 14 hours later and nothing - contact Live Chat who stated it of hours it takes longer so I had to wait. An hour later it’s declined - no email to confirm the decision I had to be rudely told by a Live Chat agent who ended the chat as soon as she confirmed it.

Would not recommend this site there are much much better options out there.