Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry b... See more
Company replied
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't dr... See more
Company replied
I got the most expensive cleaning. My tires were not clean and a piece of dirt was in my door. So I had to wipe my car clean and clean my tires and rims. Have been there several times. Next time will... See more
Company replied
2.2
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garbage
Garbage. Wash is mediocre, especially for the price. The staff is usually friendly tho.
WORST THING ABOUT THEM: Good luck cancelling. I’ve been charged for two months after requesting a cancellation at which they approved in JAN. The first charge was a month later in FEB, when I reached out to them and they said that the cancellation was ‘out’ of their billing cycle that I was being charged. But I had cancelled before that billing cycle would’ve started, they doubled down on that they wouldn’t give me my money back and told me they would now charge me for each wash I had used between the Dec billing cycle that I had indeed already paid for. I should’ve fought harder for them to return the money, but it was 20 bucks, FINE.
I reached out to my bank to make sure they did not and wouldn’t have any pending charges continuing, my bank said I was good for that month.
Low and behold yet another month later I am being charged for yet another month, I canceled in JAN and now being charged yet again in MARCH. This place is a scam, their customer service is a sham and built on the crux of being crooks.
DON’T EVER SUBSCRIBE TO THIS BUSINESS.
16 February 2025
Unprompted review
Reply from Quickquack
Hello Michelle - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
We would be happy to have a customer care supervisor reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
I come out west in the winter time from…
I come out west in the winter time from Indiana. I’ve always used Quick Quack. Never a problem. I just wish the entry to the wash was a little wider. Service is always good. Truck comes out nice and shinny.
4 February 2025
Unprompted review
Reply from Quickquack
Thanks Gary! Thank you for posting your positive review. At Quick Quack we value your time and always strive to provide fast and efficient service. We are so pleased to hear you had a great experience. We look forward to welcoming you back soon.
Did not cancel membership when asked…
Did not cancel membership when asked too.
Refuse to reverse charge. After I emailed them day before membership renewal. Snarky unreasonable unhelpful customer service people. hard to reach, didn't answer phones.
Unreliable unprofessional.
6 February 2025
Unprompted review
Reply from Quickquack
Hello Lindsay - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
We would be happy to have a customer care supervisor reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
Don't believe the person at the gate…
Don't believe the person at the gate that tries to sell you a monthly membership. First, they can't explain it correctly to advise you the real monthly cost; then they say they can add or subtract a second auto for the same price which is not true and according to their phone representative, the on site workers have no authority to assist you with a membership problem. Read the membership fine print that you have to go on line to get as its not provided at the site when/if you sign up. Called to cancel and then got charged for one more month.
3 February 2025
Unprompted review
Reply from Quickquack
Hello Sharon - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your visit. Our membership prices are listed at the check-in of every location. Memberships are for single vehicles, but we do offer multi-vehicle discounts. You can select a membership level and pay full price for the first vehicle and then a discounted rate for each additional vehicle (up to 4 vehicles) per month. Our team members at check-in will inform you if we have a promotion available, please note that all promotions are introductory promotions and for the first month only. Pricing will return to normal the 2nd month. Our memberships are a subscription that will auto-renew every 30 days until cancelled. When every customer creates a new account we immediately send out a membership email that includes renewal date, renewal price, and a link to all of our terms. We try to do everything possible to be clear with our customers. You can cancel your account on your MyQQ app or by calling customer care at 888-772-2792. They are available 7 days a week from 6 am - 7 pm PST to to assist you. We apologize for any misunderstanding that occurred during your visit and hope we have an opportunity to better serve you in the future.
I am so incredibly graceful for the…
I am so incredibly graceful for the over and beyond service that I received today! My daughter and I became locked out of our vehicle while vacuuming; Jace let us warm up inside while we were waiting for a locksmith- but then utilized a kit to unlock my car so we didn’t need to pay the extravagant fee…
JACE- you are truly a rockstar and I appreciate your help! Thanks a million!
26 January 2025
Unprompted review
Reply from Quickquack
Thanks Tonya! We appreciate that you took the time to share you experience. We're very glad to hear that Jace was able to help you out in a frustrating situation. We look forward to serving you again soon!
Their car washes are always frozen and…
Their car washes are always frozen and don’t work during the winter months. They do nothing to fix the problem. Instead they close the car wash and put out a sign that says “we’re away with our flock”. What a joke!
20 January 2025
Unprompted review
Reply from Quickquack
Hello Nate - thank you for taking the time to review and your feedback. Winter months are tough because with freezing temperatures we must take great care to ensure the safety of every customer that comes through our wash and this includes inspecting our wraps frequently to ensure that they have not frozen. Our teams do their best to stay on top of this and when the wraps do show signs of freeze we will need to temporarily close the doors to heat the wraps so that we can reopen and begin washing. This process takes about 20 minutes and then we can reopen and begin washing cars again. We never wish to turn any customer away, but our customers trust us with one of their biggest investments so we must do everything possible to ensure they can safely wash at our locations. We apologize for any inconvenience this situation has caused you and hope to better serve you in the future.
I arrived and Elle was standing there…
I arrived and Elle was standing there ready for us with a great big smile and a Dash wipe. It made our day. This was in Spanish Fork Utah.
13 January 2025
Unprompted review
Reply from Quickquack
Thanks J - We appreciate that you took the time to review and share your experience with us. We hope to serve you again soon. Remember - Don't Drive Dirty!
Been going there for months and Half…
Been going there for months and Half the time my vehicles come out half dirty. This week my $325 Custom Tire cover that I got for Xmas and was Secured to my vehicle was Ripped off, Sucked into the machine on the floor and was Destroyed in the Drying phase and Manager asked me to make a Claim which I did. GM, Who knows me Never even reached out to me about the Incident and then Denied it without even Speaking to me. This Place is Run by a Worthless human.
8 January 2025
Unprompted review
Reply from Quickquack
Hello Susan - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” The footage shows that your aftermarket tire cover came off under the blowers meaning it was not properly secured. Nothing malfunctioned during your wash to cause or contribute to this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with unsecured aftermarket parts and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best
Deceptive practices
Deceptive practices and cancellation terms. I was told there was a discount for applying for membership and when I went to cancel it, it charged me $5. Apparently if you cancel within 45 days, it will charge you. No matter how much they ask you to buy a membership, don't do it.
Response to reply: Never was I told about the fee by the staff at the car wash and thought I could just do it for an month to wash all my cars. I was wrong. The fee is unclear up until you cancel the subscription and in the terms, the fee is only mentioned in a single sentence located in the middle of a bunch of other text.
11 January 2025
Unprompted review
Reply from Quickquack
Hello Ryan - we apologize for any frustration or misunderstanding you have experienced. At the time of every account creation, the customer signs the terms and conditions and is sent a welcome email that includes the renewal date, renewal price, and these terms. Our terms and conditions are also available on our website for your convenience at www.dontdrivedirty.com/terms. Included in these terms it does state that cancellations should be done 10 days prior to the billing date and that there is a $5 cancellation fee IF an account is canceled in the first 45 days. After the initial 45 days, you may cancel at any time without this minor fee. This is in place to prevent the abuse of special promotions. However, even with this $5 fee - our promotions still give you a great deal if you choose to not continue the service. We hope this better explains and clarifies any confusion.
Dishonest company who stole from my minor daughter
My 17 year old daughter had a monthly subscription and cancelled it (as I sat beside her) in June. In January her bank account was coming up short and she checked her account only to find Quick Quack was still charging her monthly. I called them and they confimed she hadn't used her subscription since May but said there was no confimation of her cancelling her policy. They offered to give her back her last charge but said, "We don't give refunds for lack of use and we have no record of her cancellation." I told them it wasn't a lack of use, we live less than a mile from the car wash, it was cancelled which is why she stopped using it. The guy said he was "the supervisor on the floor and got to make the final decision." I asked 10 times for a manager, his boss, anyone else who could help me and he contined to say he was the supervisor and his decision was final and refused to me talk to anyone else or give me an email (other than the home page) or phone number for anyone above him repeating continuously, talking over the top of me, that he was the supervisor and makes the final decision. This was the WORST customer service I have had along with the theft of my daughter's hard earned money. There was no common sense applied and it seems that the montly plan is a scam to steal. Quick Quack has lost customers for life and we have had 4 cars on monthly plans here. They would have made more money doing the right thing but they weren't interested. I know there are a lot of bad reviews out there but trust me when I tell you they won't cancel your subscription over the phone and will steal from you without conscience. Go somewhere else. I will not support dishonest companies.
7 January 2025
Unprompted review
Reply from Quickquack
Hello Misti - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
Unfortunately, we have no record of the cancellation request or attempt to contact customer service regarding cancellation, until your phone call on 1/7/25 when the account was canceled in January. Without a request for cancellation we could only offer a courtesy one month refund. We apologize for any frustration this situation has caused you.
VERY UPSET
VERY UPSET! SO THEY HAD A FREE CAR WASH DAY SO ME AND MY WIFE DROVE IN GOT SIGNED UP FOR 9.99 . AND FOR 5 DOLLARS MORE I COULD ADD A 2ND VEHICLE. SO WHEN OUR MONTH WAS UP THEY PULLED 58 DOLLARS FOR THE FIRST MONTH. MY WIFE TALKED TO THEM AND THEY INSISTED ON 37 A MONTH AND 20 FOR THE ADD ON.VEHICLE. SO MY WIFE TOLD THEM TO Cncel whole thing! Don't go tgere....they will deceive you!
7 December 2024
Unprompted review
Reply from Quickquack
Hello Armando - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of Unlimited Washes. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We apologize for any frustration this situation caused you and wish you the best.
Credit Card Fraud
There's nothing wrong with the car wash itself, it's their tactics. They lie about a free wash. They trick you to get you in a line where you can't get out without going through the wash, and in order to go through the wash you must pay, and in order to pay they are going to force you to sign up for their membership. Then the employees reveal that it does in fact cost 10 dollars minimum for a one time wash. I was lied to by an employee and thought I was signing up for a one time car wash for 9.99. Instead, he used my credit card to sign me up for a year long, automatic renewal membership at 22 dollars per month. He did not at any point tell to me that he was signing me up for a membership, probably because he knew I wouldn't actually buy one and so he decided he could do whatever he wanted with my card anyway. Will not be going back, and will be reporting for credit card fraud if any additional transactions go through.
21 December 2024
Unprompted review
Reply from Quickquack
Hello - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your visit. The location you visited did host free washes for 12 days as part of their grand opening celebration. This event is 100% free for everyone and no purchase is required. Of course, our team will explain our services and offer our grand opening promotions to every customer, but all you need to do is politely decline and you can proceed with the free wash.
The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of Unlimited Washes. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We apologize for any frustration this situation caused you and wish you the best.
They keep charging me after cancelling and still haven't refunded the one month "courtesy refund"
After I cancelled they continued to charge me. When I contacted them they said they claimed they couldn't finish cancelling due to needing more validation from me, said they sent me an email which I never responded to and can only refund for one of the several months of charges (As I had cancelled several months ago) as a "courtesy". But even after this they continued to charge me again and I still have not gotten a refund yet.
10 December 2024
Unprompted review
Reply from Quickquack
Hello Garrett - we apologize for any frustration you have experienced with your cancellation. In order to cancel an account we do have the verify the account ownership before we make any changes. This is part of making sure that every account is secure and your information is protected.
In your initial request you did not provide the account information needed so our team replied to your request asking for the account information. Since we did not receive a response we could not verify the account and therefore could not make any changes. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
Unfortunately, in this case, we were only able to offer a one month courtesy refund when you contacted customer care with the correct account information. We apologize for any frustration this situation caused you and hope we have an opportunity to better serve you in the future.
If you still need assistance with your account, or the refund, please reach out directly to our customer care at 888-772-2792 and they will be happy to look into any concerns or questions.
Very upset with staff performance
Just went to the car wash the workers are very unprofessional lil kids with no guidance I guess blue wave it us never go8ng bk and I'm referring to the one on Ruben m torres next to the HEB.. SHAME!!!
9 December 2024
Unprompted review
Reply from Quickquack
Hello Donna - we apologize that you had this experience. We always aim to provide every customer with a great wash and great customer service and we apologize if we fell short during your visit. We will pass along your feedback to the store leader and ask them to address this with their team. We hope to have an opportunity to better serve you in the future.
If 0 stars would be my rating if…
If 0 stars would be my rating if possible.
The sales rep described an easy unsubscibe process and now I have paid $78 for a single car wash. I guess I will be going to the car was daily for the remaining days of my unwanted membership.
15 November 2024
Unprompted review
Reply from Quickquack
Hello Shawn - we apologize for any issue you have had with your cancellation. We offer several ways to easily cancel your account. Accounts can be canceled by contacting customer service at 888-772-2792, on your MyQQ app, or by submitting a request online or to info@dontdrivedirty.com. Online requests are completed and sent a confirmation email within 48 hours. Cancellations done with customer service are immediate and a follow up confirmation email is sent. Customer service is open 7 days a week from 6 am- 7 pm PST.
When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation and we hope to better serve you in the future.
I am so disappointed to say that I will…
I am so disappointed to say that I will never go to or use quick quack again. My in person experience was absolutely phenomenal throughout my time having a membership with them. However, their telephone customer service is an absolute joke. I went a month ago to get a car wash and the cute girl working the line told me about the deal they had going on for the most expensive membership plan. I believe it was half off. Normally $38.99 and was $18. I said I would get it but that I needed to know when I needed to cancel it and how. She told me that I could cancel it in person or online and that I just needed to do it by 11/05. Yesterday 11/03 I was charged $38.99 (two days early). I went ahead and emailed their customer service expressing that I would like to cancel and would like a refund since they charged me early. They proceeded with canceling my membership but did not address the refund. So today 11/04 I called the customer service line and spoke with Braden who told me that the girl who sold me the membership gave me the wrong info and that he would not be able to give me a refund. I wasted little time talking to him and asked to speak to a supervisor. Thats when I spoke to Breanna. She told me that she could not refund me either because the “system” wouldn’t allow her to. She also told me if Braden hadn’t already canceled my membership she would give me a free month (he isn’t the one who canceled my membership). She told me that in the fine print it states to cancel 5-10 business days before the renewal. Thats a joke considering in person when you ask they say nothing of the sort. Its sad because I truly have loved going there and have had such a great in person experience. But sadly Breanna and Braden ruined my experience and have made it so I will never go back. Not just that I will tell all of my family and friends not to go back either. How sad they cant refund $38.99 to have a returning customer, instead they lose a customer and probably many more than just myself. If you sign up for a membership here make sure that you don’t intend to cancel or that you cancel way far in advance because otherwise they will screw you over.
3 November 2024
Unprompted review
Reply from Quickquack
Hello April - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation and we hope to better serve you in the future.
BEWARE….Horrible Customer Service- Will…
BEWARE….Horrible Customer Service- Will not pay for Vehicle Damage!!!! I Filed a claim for damage to my truck at Quick Quack car wash, the washes spinner brush tore off the front grill of my truck and was on camera. Cost was $2,300 in damage and they only agreed to pay me $600. I was ok with that, so went down to the store where they had me sign the location address to have the check sent. Check was supposed to arrive a month ago and three months since the incident report was initially filed quick quack is not paying and not answering phone calls. Quick Quack customer Service won’t provide the regional managers number to you and their system for paying a claim is corrupt by not holding the store manager accountable to contact you back. Without providing a regional managers contact there is not a way to ensure the store manager is being contacted, or being held accountable to follow through with having a claim paid to customers for vehicle damage. Just horrible customer service…as bad as it gets.
28 August 2024
Unprompted review
Went through the wash heard a loud…
Went through the wash heard a loud noise my wife said I think something just fell off.. it ripped my front fender molding off so I asked if they would look for the part and see if it fell off they said it didn’t I said well can you show me it was on before I went through the wash cause I wanted to see if they actually looked or not. I didn’t actually expect them to cover anything after talking to their customer service I realized they will never take any accountability when their machines are just improperly calibrated and testing stuff up.. should have listened to my grandpa and my wife scratches all over his jeep and it ripped my wife’s rear fender off on. (Meanwhile I’ve already accepted and fixed it myself) Well Over a month later and probably after the manager went through the stacks of complaint damage papers on their desk I get this email. If they cant at least apologize then why spend your money on a business that will take no accountability and could care less at least pretend.
Tina Roth
2:29 PM
TR
Incident at Quick Quack
Good afternoon,
My name is Tina and I have been assigned as your point of contact for the incident that happened on 09/20/24, incident number 108463. First of all, we would like to thank you for your patience while we researched your reported incident. We have had our investigation team thoroughly review the video footage of your vehicle going to the wash. We can confirm that there was no malfunction of any equipment that caused the reported damage to your vehicle. In addition to there being no malfunction, Quick Quack maintains a policy that we do not cover damage to vehicles over 5 years old because of inherent wear and tear. With that, we will not be able to cover the damage to your vehicle.
Thank you for being a valued customer,
Tina Roth
Quick Quack Car Washo
24 September 2024
Unprompted review
Reply from Quickquack
Hello Ryan- We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best.
Super bad customer service
Super bad customer service, they will not help even if them fault.
They will do anything to stop your previous membership to later tells we can’t do anything and they can make a new membership with highest cost only.
The cost you will pay for them have a lot other places give you better service.
1 October 2024
Unprompted review
Reply from Quickquack
Hello Elias - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your interaction with customer care. Our customer care did receive a cancellation request from you on 9/16. At that time your account was cancelled. Unfortunately, there was some misunderstanding and you had intended to only cancel one vehicle on the account. When this was brought to our attention we did apologize for any misunderstanding and offered to assist you with resigning your other vehicle; however, we had a minor pricing change on Aug 1, 2024, and we are unable to revert to the pricing of your original plan as that is no longer available. For your inconvenience, our team did offer a month free membership which would effectively provide you with the equivalent of the previous pricing for 18 months. Unfortunately, this is the only solution we can offer as we cannot override the system and apply a price that is no longer available. We apologize that this solution was not satisfactory for you and for any frustration this situation has caused you and we hope to better serve you in the future.
Damage done on 7/25/24 at the Blue Oaks…
Damage done on 7/25/24 at the Blue Oaks location. Manager acknowledged the damage and provided an incident report. After 15 calls to the 888 number the promised payment for repairs still hasn't been received. They always say they will escalate and that doesn't seem to be true. Customer service is lacking any sort of accountability and morality. Horrible experience to date.
25 July 2024
Unprompted review
Reply from Quickquack
Hello Randall - we apologize that you had an unsatisfactory experience and for any frustration you experienced during your claim. Our records show that this claim was approved and a check was sent to the selected autobody shop on August 22, 2024 for repairs. We apologize apologize for any miscommunication or delay that occured and hope to better serve you in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.