Vehicle Damaged - Houston, TX
Location: 10760 Westheimer, Houston TX, 77042
Date of Service: February 18, 2026
Service Purchased: Base Interior & Exterior Wash
Amount Paid: $32
On February 18, 2026, I brought my vehicle to this location for a routine Base interior and exterior car wash.
After receiving my car back, I discovered numerous marks across the hood. When attempting to wipe them away, it became clear these were paint chips rather than residue.
The vehicle had no such damage prior to entering the wash. The hood now contains dozens of fresh paint chips requiring body shop repair. I am currently filing an insurance claim as a result of this incident.
Despite the damage occurring during the service, I was not issued a refund.
A car wash service should not result in an insurance claim and body shop repairs. I am requesting reimbursement for the service and compensation for the repair costs associated with the damage sustained during this visit.
Customers should inspect their vehicles immediately after service.