Fantastic experience from start to finish! I've never worn glasses before and Steph couldn't be more supportive, helpful and accommodating. First class service and between selecting my frames and rece... See more
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The packaging does not seem appropriate for delivery because it may compromise the contents. As for the product itself, it would have been nice to have more promotional elements. L.E.: The parcel cam... See more
Company replied
I was sauntering through Cheltenham with my partner a few weeks ago and came across QueenofSpecs in the town centre. They had a wide range of top quality frames on display and helped both my partner... See more
On a brief visit to Cheltenham, we came across Queen of Specs and my wife immediatly fell in love with a particular frame to replace her reading glasses. We provided the relevant perscription for t... See more
Company details
Information provided by various external sources
Queen of Specs brings to you a carefully curated collection of the most beautiful and rare spectacle frames. Having over 50 years experience in optics has enabled us to source new and reconditioned premium frames to give you a unique look – due to this we rarely have more than one pair of each frame at any one time. Our commitment is to ensure we provide an opportunity to ethically re-purpose vintage frames, and to offer unusual, one of a kind eye wear to create a bespoke look for all our customers. Once you have chosen your frames, contact us to discuss your lens options... we offer prescription lenses or prescription tinted lenses to suit you and your style.
Contact info
United Kingdom
- queenofspecs.com
Lovely glasses and great service
I came across Queen of Specs at Cheltenham Vintage Market and found a lovely pair of vintage Vienna Line frames, having searched for a pair in various opticians and not found anything I liked. The frames are in perfect condition, they were adjusted to fit me and fitted with new prescription lenses. Lovely friendly service and great communication - would recommend!
28 May 2024
Unprompted review
Rapid
my frame broke, and the large multiple didn't have the frame ( the prescription lenses were fine and they were zeiss so I didn't really want to change them £££)
As an optometrist I asked around for this discontinued frame and it wasn't in any of the stores, it was 2 or so years since it was discontinued. But these guys had it, cheaper than the multiples and delivered it Rapidly
Very happy
Thanks
14 May 2024
Unprompted review
Amazing selection of Frames! Wow
What a great find, huge selections of frames, I will be coming back from more. Big thank you to Steph & Phil…first class service! 🤩
1 March 2024
Unprompted review
A Positive Shopping Experience Overall
Queens of Specs provides a gratifying shopping experience; however, there is potential for improvement.
Pros:
- Outstanding customer service: Queens of Specs excels in attentive and responsive customer service, ensuring a positive buying experience.
- A diverse frame selection: The brand offers an impressive array of eyewear, catering to various styles and preferences.
Cons (as an International Buyer):
- Damaged glasses upon arrival: Regrettably, my order arrived with noticeable damage to the lenses, including black marks. I recommend implementing more robust packaging to prevent issues during longer transit. However, despite the damage, the glasses remain wearable.
24 November 2023
I searched high and low for these…
I searched high and low for these glasses and could I only locate these one of a glasses in stock at your store. They are beautiful! I had previously had these glasses years ago but they broke and I couldn’t find them anywhere. I am so thankful to have these glasses again!!!!
2 November 2023
Got the glasses I wanted and a nice…
Got the glasses I wanted and a nice little chocolate to. Nicely presented.
26 June 2023
I still haven’t received my frames
I still haven’t received my frames. It’s been almost a month now.
18 November 2022
Reply from Queenofspecs
Hi,
I'm sorry about the delay in the delivery of your frames. Unfortunately there have been several postal strikes in the UK by Royal Mail which have impacted many small businesses. I have checked your tracking information and it is showing that it is ready for you to collect and that Deutsche Post has notified you. Hopefully you have received them now?
Highly recommended !
Highly recommended !
Incredible choice of frames on the website, nicely presented. Swift shipping. Frames were even more beautiful in person, new as described. Came with all accessories, and even a little chocolate !
How lovely is that ?
can only recommend !!!
14 September 2022
Unprompted review
Great service from start to end
Great service from start to end . Ordered specs and they arrived very quickly. Sadly didn’t suit me and the return and refund dealt with very efficiently. Thank you queen of specs 🤓
31 July 2022
They are the best
They are the best. Customer service is outstanding. And if it's not right they make it right and go the extra mile. They are official like a referee whistle 💯
27 May 2022
Unprompted review
I found my perfect pair of glasses on…
I found my perfect pair of glasses on Queen Of Specs! Super efficient service and quality delivery. Very happy
10 March 2022
Excellent communication
Excellent communication, very helpful and item arrived next day. I will definitely buy from Queenofspecs again.
31 January 2022
Excellent product and great delivery…
Excellent product and great delivery timing - will buy again
25 January 2022
Reply from Queenofspecs
Hi, thanks so much for your review. As a small, independent company it means a lot to us! Enjoy your glasses, Steph :-)
5 Stars All the Way
OMG! Can I give 10 stars? I am over-the-moon happy with my purchase -- from initial contact with the owner, Steph, who defines "customer service" to the selection of frames offered at Queen of Specs, to Royal Mail that put our USPS to shame by the efficiency of its delivery of my frames (about one week, passing through Customs and all). If unique, fashion-forward, or retro are your style, you're sure to find something of interest at Queen of Specs. My frames arrived in excellent condition, two complete with cases and cleaning cloth, and a couple of extras from the shop owner, including several, individually wrapped pieces of chocolate as an extra treat and an extra cleaning cloth. Her prices are very fair, so give her a try and help her business grow. We need more ethical sellers like Steph in the marketplace! Start to finish, this experience with Queen of Specs has been an A+!!! See something you like? Do not hesitate. I wish I had the budget to buy another frame or two. My frames are even more interesting up close than online -- and I liked what I saw online! If you choose Queen of Specs, hopefully, you will be as happy as I am!!!
8 January 2022
Great service!
17 December 2021
First class.
First class service from start to finish.
Well done Queen of Specs.
I’m very happy with my glasses.
Many thanks.
26 October 2021
Unprompted review
A real choice of eyewear models and…
A real choice of eyewear models and always attentive to total customer satisfaction
12 October 2021
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