It's 1* because there's no zero! Contacted the company yesterday and arranged to visit today between 10-16.00. Took me a 40 minute drive but the store was still closed at 10.15 . Phoned the same guy w... See more
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A friend recommended quantum av to me when I needed some decent cables for my existing av setup. I didn’t have to wait long, they seemed to magically appear at my door the next morning like some so... See more
Don't know how I missed commenting on my latest dealings with "quantumAV"....apologies. Again an easy and trouble free transaction PX'ing my amp for a Anthem MRX-310 all completed within 5 da... See more
I recently bought a new Amp and Bluray player from Quantum. When I called Andrew it was with a view to buying particular items I'd already researched, but I ended up buying two different ones. There w... See more
Company details
Written by the company
Quantum AV is a UK specialist in high-fidelity audio and home cinema, established in 2007 and now under new management with a renewed commitment to outstanding customer experience. Based in Catterick Garrison, North Yorkshire, with a dedicated showroom, we offer an extensive range of separates, speakers, headphones, turntables, projectors, and more from the world's leading audiophile brands. We believe great sound should come with great service. Every order over £60 includes free fast delivery, and selected products carry our exclusive 6-year warranty, well beyond the industry standard. Our Q Club membership rewards loyal customers with 10% off Warehouse Deals and extended warranty benefits. Whether you're a seasoned audiophile or just beginning your hi-fi journey, our team of genuine enthusiasts is here to offer honest, expert advice, not just a sale. We stock what we sell, with transparent availability so you always know what's in hand. New management, new North Yorkshire showroom. No longer based in Colwyn Bay.
Contact info
Unit 2 Battalion Court, DL9 4QN, Catterick Garrison, United Kingdom
- 01609 350005
- quantumav.co.uk
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Outstanding professional service and very friendly too
Returned my call promptly and were really helpful and friendly on the phone. Answered all my questions clearly and knowledgeably and provided good advice. The loudspeaker I bought was dispatched that day and delivered the next as promised. An exceptional personal service that I'd fully recommend. I will be back when it's upgrade time! Many thanks.
As always Five Star service
Once again service is second to none with great communication and helpful advice which made my PX and upgrade of speakers a trouble free experience.
Wouldn't hesitate in recommending "quantumAV" and will be doing business again very soon - thanks for all your help Andrew.
Communications good have been better but the product itself works well
The multi zone mod must be the easiest to fit,no opening the player to install which for someone like myself is fantastic.
Fantastic Service!
I had a problem with the order with another company hence had to cancel but then delivery time became a critical factor, called Quantum explained my situation plus had some technical question also, they were very patient and deeply knowledgeable and kept to the promises they made - I genuinely could not have asked for a better service - Just excellent all round!
Buy with confidence :)
Had a long chat with them before purchasing as I wasn't sure on which model I wanted to buy, Oppo.
Arrived next day and have great confidence in the back up service which was offered if I needed help.
Get it next day......no problem
Helpful with good email communication made my shopping experience a happy one. Add to that a next day, 1hr timed delivery spot and you can't go wrong. Thanks to Andrew for his advice which pretty much cured a small problem with my Oppo 103D.
I will be looking for a new amp and speakers so Quantum will be my first port of call.
Best user experience, level of service and attractive prices too. highly recommended!!
I would like to thank the team at Quantum and especially Andrew for their expert advise, attention to customer requests, availability and a level of service I have rarely experienced. Extremely helpful and prices are some of the best on the net and delivery was on time and without any issues. Highly recommended!!
Excellent service, very considerate.
Wanted to buy an Oppo DVD blueray player. Did it by phone from America. They phoned me back, couldn't have been more helpful. Suggested I buy a less expensive model. Timed the delivery perfectly. Couldn't speak more highly of the service.
Fast, great service.
I wasn't informed my order was shipped and I had to ask to get my tracking number, but the package arrived impressively quickly. Also, great prices.
The price very good, but communication and shipping very slow.
prices of the products are very good, but communication and slow shipping (15 days from the purchase of the product). Many times they do not answer the email and you have to send it twice
Awesome - Kef T305 System
Ordered a Kef T series system from QuantumAV the sales rep - Andrew was very helpful and generous.
The system was just as described and delivery was quick.
Would recommend everyone to purchase from QuantumAv.
Regards
Customer service?
Good price matching and item received in acceptable time. Got order confirmation but no shipping information nor reply for emails / phone call about shipping/delivery.
The Okyo UWF-1 USB I bought does not work
I received the order onkyo uwf-1 usb.
I have an Onkyo TX-NR609, and when I try to install the UWF-1, it informs on the display - NOW INITIALIZING, and after a few seconds appears No Storage.
I think that the UWF-1 is without information or does not work for damage.
How can we solve the problem?
Very good service
All went well,arrived on the date given by the store,Only a minnor issue,the tracking number of the order was not provided.,this make me think that the order was not yet sent.But i recomend this store to anyone.
Thank you quantumAv.
Fantastic. Simply Fantastic,
Couldn't recommend the website enough - easy to use and problem free.
Great on-line communicator and timely delivery
Placed my order on-line and service was quick and efficient. Emails answered in adequate time and my item arrived in perfect condition as it was very well packed.
Sent to another place
After register the address and re-check everything, quantumAV sent the package with a wrong address. I had to contact with quantumAV and with SEUR personally and spend my own money to finally (and late), get my package.
fast delivery, good service
Even during the holiday season the delivery of the systems was fast. Order simple and the store personnel was easy to reach by phone.
Very Good, will definitly buy again
Excellent choice & prices, free delivery to mainland Europe, very good; will buy again from them, could just wish for a bit more communication regarding ongoing orders, like an email stating processing or shipped :-)
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