My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... See more
Company replied
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See what reviewers are saying
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... See more
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... See more
Company replied
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... See more
Company details
Information provided by various external sources
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Contact info
340 Hook Road, KT9 1NU, Chessington, United Kingdom
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3.7
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality lens at reasonable price
Quality lens at reasonable price. Quick response when I had a question and fast delivery. Great service!!
11 June 2023
Always reliable
8 June 2023
Did not like the delivery time iE how…
Did not like the delivery time iE how long it take to deliver lenses. Nearly a week is too long.
25 May 2023
Very good customer service
Good customer service. High quality of lenses and a very good value of money.
My order arrived quickly within a week, even though they said it might take longer than expected
Definitely I will order more in the future.
Thank you,
26 April 2023
Cheapest I found of the contacta I need…
Cheapest I found of the contacta I need and soeedy delivery thanks guys.
15 April 2023
Easy and quick
The process was easy from start to finish. Ordering was quick and delivered fast too. It helped that I knew exactly what I wanted so I don't know how easy it is if you are shopping around.
25 April 2023
Very Happy Customer
Delivery was much faster than anticipated 👍 All lenses were made to the correct prescription. Much cheaper than my previous optician. Very happy 😊👍
10 April 2023
Excellent price
Excellent price. Fast delivery. I made a mistake on my order and was able to put it right with one phone call. No Drama
5 April 2023
Everything was delivered on time
Everything was delivered on time: very happy with the service!
4 April 2023
Decent price contact lenses
Decent price contact lenses, great delivery time. Would recomend.
14 March 2023
I got the lenses I needed quickly
I got the lenses I needed quickly, no issues with order etc.
30 March 2023
The right lenses at the right price
The right lenses at the right price, quick and reliable delivery
26 March 2023
Decent experience
Bad is that you show products as available when they end up not being available and I could not search by fit.
Good is that it did find some and they were delivered
13 March 2023
Excellent service
This is the first time I've ordered on line. I had a query when ordering, so I called the number on the website. The call was answered promptly and the gentleman understood my problem and it was sorted very quickly. I received my lenses a few days later.
13 March 2023
Pleased overall
Slight delay in supplying lenses but otherwise pleased with the service. Lenses are reasonably priced and very comfortable. This is the first time I've used Quality Eyes but I'll buy again from them.
6 March 2023
Saffron helped me through the process…
Saffron helped me through the process as it was complicated. Many emails later we got it all figured out!
14 March 2023
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