this company has no quality control Ive bought three jigsaws made by them pieces missing not one or two several deffo not fun to put together dont bother buying their puzzles because you will never co... See more
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I have not received any notification that my order has been dispatched, and using the 'shop' tracking app, this shows that the parcel has not been sent which was ordered 1 week ago, as a gift for... See more
Company replied
I ordered a gift with a 48hr delivery. After 8 days I emailed (I was patient, it is a pandemic). I received a prompt answer, but they could not guarantee delivery within the next *two weeks*. c'mon.... See more
Easy to order, however confirmation e-mail regards delivery did not arrive so not so good on that! First time I’ve used them, parcel did arrive safely.
Company replied
Company details
Information provided by various external sources
At home play specialists
Contact info
United Kingdom
- puzzles-and-games.com
1.5
Bad
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast service Thankyou!
8 July 2020
Unprompted review
Reply from Puzzles-and-games
Thanks Bruno! We appreciate it :)
Reply from Puzzles-and-games
Thank you!
Good for games
Shipped my game quick and it arrived on the day I expected; cheaper than some other sites doing similar.
2 July 2020
Unprompted review
My games arrived fairly quickly and…
My games arrived fairly quickly and were in great condition. The games are competitively priced.
I would definitely order from here again.
29 June 2020
Unprompted review
A great company to order board games…
A great company to order board games from!
I placed an order for Pandemic and Ticket To Ride and it arrived two days later! Many companies seem to be having issues with deliveries just now (Covid-19) but not Puzzles and Games.
The box was very securely packaged and the games arrived in perfect condition which was important as one of the games is a gift for my boss. They even threw in a free deck of cards which was a great little touch.
I can highly recommend this company and I will be using them again for future game purchases.
25 June 2020
Unprompted review
Great service and selection.
23 June 2020
Unprompted review
Extremely helpful
Difficult times, difficult postal services.
Under the lockdown the ordered board game hasn't arrived in time, so I wrote an email to the company. I've got the answer in half an hour time and the proper solution in the same day.
The Puzzles and Games was extremely helpful and working hard on my problem. Very impressive and I would be happy to buy some other games next time as well.
17 June 2020
Unprompted review
Reply from Puzzles-and-games
Thank you so much!
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