this company has no quality control Ive bought three jigsaws made by them pieces missing not one or two several deffo not fun to put together dont bother buying their puzzles because you will never co... See more
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I have not received any notification that my order has been dispatched, and using the 'shop' tracking app, this shows that the parcel has not been sent which was ordered 1 week ago, as a gift for... See more
Company replied
I ordered a gift with a 48hr delivery. After 8 days I emailed (I was patient, it is a pandemic). I received a prompt answer, but they could not guarantee delivery within the next *two weeks*. c'mon.... See more
Easy to order, however confirmation e-mail regards delivery did not arrive so not so good on that! First time I’ve used them, parcel did arrive safely.
Company replied
Company details
Information provided by various external sources
At home play specialists
Contact info
United Kingdom
- puzzles-and-games.com
1.5
Bad
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift service
Swift service - this is a xmas gift so unable to comment on the game itself
25 October 2020
Great games with great discounts
Great games with great discounts. Although the first game went missing, the company couldnt have been more helpful and after a few days sent a second one in gift wrap. A really easy company to contact - emails and calls were answered very quickly. I will definately use this company again and would have no hesitation in recommending them.
20 October 2020
Great gifts, selection and service
I purchased the Tower Bridge 3d puzzle as a Christmas gift. Great selection and free postage unlike other sites selling the same puzzles.
The 3d puzzles are a great choice for passing the time during covid and lockdown. Highly recommended.
17 October 2020
Brilliant service
15 October 2020
Sent out very quickly and well received
Sent out very quickly, arrived in great time and i liked the quiz to recommend which games you might be interested in.
16 August 2020
Unprompted review
Reply from Puzzles-and-games
Thank you Dom - it took ages to build and script that quiz so your feedback is greatly (and personally!) appreciated!
Highly recommend!
Swift delivery which arrived on time. Our parcel arrived with well packed items. Great service!
15 August 2020
Unprompted review
Very quick delivery
Very quick delivery. This is a gift for my sisters 70th Birthday she has always followed the Beatles. I was thrilled when I received it. Her birthday day is nearer Christmas. So I haven't given it to her yet. I know she will be over the moon with it. Thank you
12 August 2020
Unprompted review
Reply from Puzzles-and-games
That is some serious planning ahead! Thank you for your kind review June
Great price and prompt delivery
10 August 2020
Unprompted review
Reply from Puzzles-and-games
Thank you Dani!
All the best
Package arrived quickly and was exactly…
Package arrived quickly and was exactly what I wanted! Really impressed and will use this company again
10 August 2020
Unprompted review
Reply from Puzzles-and-games
Thank you Antony, you are welcome and thank you for your glowing review :)
Brilliant game
Brilliant game. Quick delivery, no nonsense. Fab company. Thank you Puzzles and Games!
27 July 2020
Unprompted review
Came in the post swiftly and safely
Came in the post swiftly and safely. Can't complain about the service at all. Really enjoyed the game
27 July 2020
Unprompted review
Quick and professional service
Received my products well wrapped and safely sent! Thanks all.
23 July 2020
Unprompted review
Well packed and arrived really quickly.
10 July 2020
Unprompted review
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