Dear James,
Thank you for taking the time to provide feedback about your experience with Pursuit Marketing. We greatly appreciate your openness, and we are truly sorry that your interaction with us didn't meet your expectations. Your feedback is invaluable to us, and we take your concerns seriously as we continuously strive to improve our services.
We deeply regret the challenges you encountered, particularly with the proposal accuracy. Before any campaign is finalised we agree all criteria, which is included in your signed contract for the avoidance of confusion.
The team delivered opportunities based on your campaign criteria which was confirmed and included on your signed agreement. We received feedback from you July 12th, 2023 explaining that the criteria had to be updated.
Our Customer Experience Director updated the criteria and as a gesture of goodwill extended the time on your campaign to help uncover opportunities that align better with your needs. This extension and new criteria was accepted by you via email on July 27th, 2023.
Since then, we have sent an additional three opportunities, all of which currently have accepted meeting invitations.
Your satisfaction is our priority, and your feedback has provided us with valuable insights for improvement. We truly regret that your experience with us led to a negative impression, and we are committed to rectifying these challenges and rebuilding your trust.
Should you wish to discuss this further, please do not hesitate to reach out to us at info@pursuitmarketing.co.uk
Once again, we apologize for any frustrations you've experienced, and we genuinely hope to have the opportunity to address your concerns and provide you with a more positive experience in the future.
Best Regards,
Pursuit Team