Purple Turtle Co Reviews 

183
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company, consistently expressing high satisfaction with their overall purchases. Customers frequently praise the beautiful gift packaging, excellent product quality, and the sustainable, eco-friendly nature of these unique items. Many consumers also highlight how fun and engaging the creative hobby kits are for family activities, holiday celebrations, and special occasions. However, some people mentioned minor setbacks during their journey, such as website ordering difficulties, unexpected plastic materials, or receiving damaged items. Fortunately, customer support representatives were frequently described as extremely helpful and responsive in resolving these specific product issues quickly and effectively.

What people talk about most

Product

Consumers express deep satisfaction with the product, frequently highlighting the great quality, beautiful... See more

Order

Reviewers highlight high satisfaction regarding the order process, noting that ordering online is easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a lovely propagator in the summer. Husband really enjoyed taking and experimenting with cuttings. Sadly, he accidentally broke one of the vases. I contacted company and was delighted to able to... See more

Rated 5 out of 5 stars

Received a propagation station as a birthday gift. Packaging was so cute and I can’t wait to start using. Also love that everything is planet friendly. Would definitely purchase additional products or... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my propagator. Went together very quickly and easily and is even sturdier than it looks. So glad to replace my old pint glass on the window ledge, this is much prettier!

Company replied

Rated 5 out of 5 stars

Saw the stand at Westfield Stratford, I asked out their products and was impressed, they are passionate in sustainability. I was given a card to view more online as I was on my lunch break. I ordere... See more


Company details

  1. Gift Shop

Written by the company

Discover the perfect planet-friendly gift, delivered gift box ready to your door. Enjoy fully tracked next-day delivery. We also donate to ocean plastic recovery charities with every order and invest in creating educational content to raise awareness for environmental protection. We are a family-run business based in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(183)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

After initially giving Purple Turtle…

After initially giving Purple Turtle Co. 1 star as I hadn't received my order after a few weeks, I have now changed my review to 5 stars.
Once I contacted the company to inform them of this, I immediately received a reply from Jason apologising for this and informing me it was down to the postal strikes. He assured me he would dispatch the gift again on another carrier. I have now received my order. Thank you.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

A beautiful Christmas gift for my grand…

A beautiful Christmas gift for my grand daughter. Jason could not have been more helpful regarding the delay in delivery of the parcel. The delay in delivery has been caused by the Post Office strike and through any fault of Purple Turtle Co.

21 December 2022
Unprompted review
Rated 3 out of 5 stars

Delivery information

Arrived in time for when I needed it but I had no confirmation of order or when I could expect it.

1 December 2022
Purple Turtle Co logo

Reply from Purple Turtle Co

Thanks for bringing this to our attention and sorry you were not informed when the parcel was being delivered. All our orders are sent tracked, but it could be that due to the Royal Mail strikes, your parcel was not as it moved through their network. Sorry again that this happened to your order.

Rated 1 out of 5 stars

Premature on the review

Ordered this item on the 1/12/22 and I still haven’t received anything!

1 December 2022
Purple Turtle Co logo

Reply from Purple Turtle Co

Hi Nick,

I am sorry to hear the order has not arrived yet. Due to the Royal Mail strikes at the moment a lot of orders have been significantly delayed.

To get this solved quickly, please send us an email to contact@purpleturtleco.com and we will arrange a solution for you to ensure you are not left giftless for Christmas.

Thanks again for your understanding and patience during these difficult times with the postal strikes at the moment,

Look forward to hearing from you soon to get this resolved quickly!

Best, Jason.

Rated 5 out of 5 stars

Beautifully presented gift

Beautifully presented and environmentally friendly. I’m very pleased with this purchase. It will make a lovely Christmas gift for a friend who has recently developed an interest in growing plants and vegetables.

28 November 2022
Rated 5 out of 5 stars

Choice of products is great

Choice of products is great, delivery time was perfect. The propagation vases I gave as a housewarming gift for a lovely young couple about to begin their life together, they loved it.

11 November 2022
Rated 5 out of 5 stars

Propagation station

Brought 2 propagation stations as Christmas presents, after already receiving one as a present myself.
Love them, well made & lovely to look at too.

13 October 2022
Rated 5 out of 5 stars

Outstanding quality and service

When I ordered a birthday present for my niece from Purple Turtle I inadvertently gave the wrong street number and the parcel was undeliverable. Jason was magnificent despatching a replacement at no cost before the original parcel was returned. My niece was delighted with the quality of the present and the care with which it had been packed. I cannot recommend them highly enough for both quality of product and outstanding service.

4 October 2022
Unprompted review
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