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Purplebricks Reviews 

144,816
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 7,242 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for their proactive approach, helpful advice, and excellent communication, making the process smooth and stress-free. Many appreciate the fantastic personal service and the ability to control viewings, highlighting the efficiency and ease of the overall user experience. However, some customers reported challenges with communication, finding it difficult to reach allocated agents and experiencing long waiting times. Others noted frequent staff changes or multiple individuals handling their case, which sometimes led to a less personal approach and confusion. A few also mentioned unwanted follow-up calls or feeling pressured about additional services.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, frequently highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, often praising the swift turnaround for valuation reports... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as knowledgeable, patient,... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting very speedy contact by phone or text and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only say my experience has been totally positive from James Garland our main contact and Shannon Ormesher . We unfortunately had our first sale fall through after almost five months and were dev... See more

Rated 5 out of 5 stars

Ian Bird is the allocated agent to assist with the sale of our house. Very proactive and doesn’t leave us in the dark. If we reach out and he is occupied he will inform us that he will answer our quer... See more

Rated 5 out of 5 stars

My experience of selling my flat has so far been a very positive one. Each step of the process has been very well managed by the agent Tom Bailey, he has offered very helpful advice and communication... See more

Rated 5 out of 5 stars

Gentle approach Trudy was a great listener and had done her homework on properties in my area. She asked appropriate questions which enabled her to outline possible value of my property which is uni... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

About Purplebricks

Written by the company

The new Purplebricks

We’ve always challenged the status quo of the estate agent industry – and it’s time you did too. We’re rebuilding Purplebricks to make your move simpler, fairer and even more efficient.

Our all-in-one package comes with everything you need to sell your property – at one fair, fixed fee with multiple ways to pay. Plus, there’s optional add-ons if you want to boost your sale.

When you sell with Purplebricks, you’ll have a local estate agent and a team of experts by your side, from the first chat to handing over the key on moving day. Along with everything needed to sell today – a premium and featured listing on Rightmove, Zoopla and On The Market listings, professional photography, a 360° virtual tour, and an app to manage your sale.

Why you'll love Purplebricks:

  • One fair, fixed fee. See it straight from the get-go. No surprises.
  • One simple selling package with everything you need to sell with maximum exposure for your home.
  • Multiple ways to pay – pay upfront or when you've sold.
  • Trusted estate agents with heaps of local knowledge.
  • An app to manage your sale – message buyers, accept viewings, negotiate offers, 24/7.

With over 117,000 5-star reviews on here (that’s more than any other estate agent, if you’re counting), thousands of sellers have already saved millions using Purplebricks.
Visit our website for the latest, and to book a free house valuation.


Contact info

Book a free home valuation

Sell your home for a fair fixed fee when you use Purplebricks

4.1

Great

TrustScore 4 out of 5

145K reviews

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4.1

All reviews

(144,816)

6,967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jordan Greenaway

Jordan Greenaway, is extremely understanding and genuinely makes you feel confident in the way she gives you her valuation. It is obvious that her preparation was thorough and I am very happy with the way Jordan shows professionalism yet is able to assess my situation. I'd give more stars if I could. Thank you. Julie Moore

17 July 2026
Rated 5 out of 5 stars

Very impressed

Very impressed, Polite, respectful, full of information, very helpful, not overbearing, made me feel comfortable. Honest very upfront! About the property market & prices !

14 July 2026
Rated 5 out of 5 stars

Ian Bird @ Purple Bricks

Ian Bird was assigned to value our property. He made me feel at ease was very pleasant and knowledgeable and most importantly I never felt I was being pressured. His communication skills are excellent and really recommended the guys at Purple Bricks.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional and courteous

Our personal representative Heather Hall is a very pleasant polite knowledgeable professional. She has kept us up to date throughout. Where we needed a push for things to move forward she has done this professionally, courteously and with respect.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely guy came to see me

Lovely guy came to see me. His name is Graham. Talked everything through perfect. Nice chatty fella. Would recommend

Joanne

13 July 2026
Purplebricks logo

Reply from Purplebricks

Hi Joanne,

Thank you for taking the time to leave a review 😊 We’re pleased Graham made you feel at ease and helped you feel confident about your next steps.

Best regards,
Isabella

Rated 5 out of 5 stars

Always good to have someone who knows what hes talking about out and does his homework. Thanks Steven Tapper. good to have someone who knows…

Always good to have someone who knows what hes talking about out and does his homework. Thanks Steven Tapper.

16 July 2026
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Reply from Purplebricks

Hi Mark,

Thank you for taking the time to leave a review 😊 We’re pleased Steven’s approach made such a positive impression. We’ll make sure he sees your kind feedback!

Best regards,
Isabella

Rated 5 out of 5 stars

Great customer service

Great customer service. Explained everything. Very friendly.

16 July 2026
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Reply from Purplebricks

Hi Rhys,

Thank you for your kind feedback 😊 It’s lovely to hear you were happy with the service you received.

Best regards,
Isabella

Rated 5 out of 5 stars

Made me feel relaxed.and answered all…

Made me feel relaxed.and answered all my questions with no pressure thank you

16 July 2026
Purplebricks logo

Reply from Purplebricks

Hi Gary,

Thank you for your kind feedback 😊 It’s lovely to hear you felt at ease and well supported during your appointment.

Best regards,
Isabella

Rated 1 out of 5 stars

Absolute waste of money and time

What an absolute waste of money. We paid upfront, my father’s property, which we are having to sell to pay for his dementia care, has been on the market for 7 months with only 5 viewings!! Once they have your money, there’s no incentive to market. Agents changed at least 4 times so no consistency, and a nightmare to contact. We also lost 2 sales from atrocious advice, one was a cash buyer!! We have now moved to a local agent and had 5 viewings in 2 weeks!!

16 July 2026
Unprompted review
Purplebricks logo

Reply from Purplebricks

Hi Sheppard,

Thank you for your review. We're truly sorry to hear about the circumstances surrounding this sale and the additional stress a difficult process must have added to an already challenging time for your family.

We've reached out to request your details so we can look into your concerns properly. Please do get back to us and we'll ensure this is picked up.

Take care,
Sam

Rated 5 out of 5 stars

Great first experience

The appointment was early which is always good. Lots of communication from hollie. Very good talk through and explanation of the process.

16 July 2026
Purplebricks logo

Reply from Purplebricks

Hi Donna,

Thank you for your kind feedback 😊 We're delighted you've had such a positive start with us and hope we continue to deliver the same level of service throughout your journey.

Best regards,
Isabella

Rated 5 out of 5 stars

Excellent First time impression,talked…

Excellent First time impression,talked me through what to do next and how to go about it.
Friendly yet professional would highly recommend

16 July 2026
Purplebricks logo

Reply from Purplebricks

Hi Darren,

Thank you for your review 😊 We're so pleased your first impression of Purplebricks was a positive one!

Best regards,
Isabella

Rated 5 out of 5 stars

Cheryl was very lovely

Cheryl was very lovely, went through things well and was a good valuation as it was my first time!

13 July 2026
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Reply from Purplebricks

Hi Shahbaz,

Thank you for your review 😊 We're delighted your first experience with us was such a positive one. We appreciate you taking the time to share your feedback.

Best regards,
Isabella

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