Pure Protect Reviews 

68
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach. Many people highlight the clear explanations of options and policies, making the entire process easy, comfortable, and stress-free. Reviewers frequently highlight the exceptional customer service, noting the staff's dedication, responsiveness, and ability to provide honest, helpful advice without pressure. People appreciate the personalized advice and the ease of setting up services, with many feeling comfortable and well-informed throughout the process. The efficiency and knowledge of the advisors are consistently highlighted, ensuring that customers receive tailored solutions and feel confident in their choices.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and friendly... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism and helpfulness of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leighann is a great insurance advisor and was able to listen to my needs and field my questions warmly and attentively. She explained my options and the relative benefits/disbenefits and talked me thr... See more

Company replied

Rated 5 out of 5 stars

Joanne has been absolutely brilliant whilst finding the right cover for me. Although often I asked repeated questions or needed something explaining again, she was very patient, and explained ever... See more

Rated 5 out of 5 stars

The staff at Pure Protect were friendly and helpful and quick to reply to calls/emails. Leighann helped me very quickly and went out of her way to help me arrange the insurance on the date I needed wh... See more

Company replied

Rated 5 out of 5 stars

Leighann was so helpful from start to finish, she spent time with me talking through me needs and circumstances, chased providers for quotes and help me select the best options for me. Thank you so mu... See more


Company details

  1. Insurance Broker

Written by the company

Pure Protect is an insurance broker specialising in life insurance, critical illness cover and income protection. We are dedicated to creating a meaningful, long-term relationship with our clients that is based on understanding, clarity and integrity. Our expert advisers realise that the financial side of life can be complex, which is why we work hard to get to know you and your aspirations through careful and detailed consultations. This enables us to provide quality advice services and practical pathways to help you find the right policies for your circumstances. Our team are happy to meet at a day, time and location most convenient to you, and these meetings are usually arranged by prior appointment. Pure Protect is part of the MSS Group, which specialises in surveying, risk management, auctions, estate agency and property management, in addition to financial services. The FCA does not regulate estate agency, property management, & risk management and Pure Protect acts as introducers for them.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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4.8

All reviews

(68)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service. I spoke to Leighann Wardrop who…

I spoke to Leighann Wardrop who arranged building and contents insurance for me. Leighann was very professional, extremely helpful and very knowledgeable in the way she handled my enquiry. She answered all my questions and clarified any points that I raised. Leighann got me a very good deal which I was really pleased with. I can thoroughly recommend Pure Protect Ltd and have already mentioned them to a number of my friends.

11 March 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Achieved the impossible

What can I say? After being rejected outright elsewhere, PureProtect arranged cover for me pretty much immediately, at a price I scarcely thought would ever be achievable. Given my complex medical history, I thought it would be impossible to get cover, but Jamie and Dale talked me through the whole process and got me cover for a very reasonable price. I wouldn't hesitate to recommend or to use them again.

20 February 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Can't recommend highly enough

Can't recommend highly enough! I have some complex medical issues and require significant cover. Everything was handled professionally. peace of mind and a safe pair of hands.

6 March 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Highly recommended!

I could not recommend this service enough. We all lead busy lives and arranging life insurance is never a pleasant distraction, yet with Jamie's patience and very clear guidance we are completely satisfied and very confident knowing that all bases are covered. Thank you Jamie, and sorry it has take so long to leave this review. The to-do list grows ever longer!

23 August 2024
Unprompted review
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Reply from Pure Protect

Thank you so much

Rated 5 out of 5 stars

Great service

Jamie is very personable and focused on delivering the optimal package for his clients.

8 January 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Very highly recommended

Very highly recommended. I utilised the company to help sort out some personal life insurance. Was fortunate to be assisted by Jamie Newburn who was absolutely fantastic. Jamie took me through the whole process and explained everything as we went along. There was no such thing as a daft question which was great. The most impressive thing about Jamie (apart from all the above) was his determination to get the best that he could for me. His persistence paid off and he managed to get me a really good deal. Thanks for all your help Jamie, you are a star.

10 February 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Louise Burrows was nice to explain…

Louise Burrows was nice to explain everything to us, providing polices that were fitted to our situation and also that fitted to our pocket. Such a pleasant person to talk to. Would definitely come back in the future if we need any other insurance.

12 February 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Recent interaction

We’ve recently spoken with Rachel regarding getting mortgage protection! We had no idea going into it all as it can be quite overwhelming however, Rachel was absolutely brilliant! She explained everything and every question we had she knew the answer. 100% recommend and thank you

5 February 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Building insurance - good experience

I contacted the company to get urgent building insurance to exchange the contract for my new property. I got great support from Louise Burrows, who explained different packages and provided explanations in a friendly and professional way. I would suggest this company!

16 January 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Rachel was very kind and friendly arnd…

Rachel was very kind and friendly and explained all and everything to us and dealt with the tonnes of questions we had. Would highly recommend.

3 December 2024
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Highly Recommend this company & Rachel Hockaday

I was recommended this company through Ideal Mortgages Direct, another fantastic company which I would highly recommend. Rachel Hockaday was brilliant. She explained everything thoroughly which made the process a lot easier. She was professional, clear and extremely helpful responding to any questions I had promptly. From my own research, Rachel found me a brilliant deal which has given me a lot of peace of mind for my future. Thank You Rachel

17 January 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Louise was fantastic to deal with

Louise was fantastic to deal with, very informative, and very helpful, making the whole process go very smoothly. Couldn’t recommend enough. Thank you.

16 January 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Leighann has been brilliant and very…

Leighann has been brilliant and very patient as we have worked through the options. She took the time to explain everything and was happy to answer all of my questions when I was being indecisive. I am really happy with the policy that is in place now. Thank you, Leighann.

6 January 2025
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Leighann was amazing at helping us sort…

Leighann was amazing at helping us sort out life insurance policies which weren't the easiest! She took time going through each policy and explaining the benefits etc. Already recommended to friends

20 May 2024
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Great company to work with.

Great company to work with.
knowledgeable, efficient, great attention to detail.
Would definitely recommend.

27 November 2024
Unprompted review
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Reply from Pure Protect

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Rated 5 out of 5 stars

Excellent Company

I can’t recommend Leighann enough having taken out a a few policies over the last few weeks. It was made to be such an easy and clear process, whilst also getting the best offer.
I will recommended Leighann & Pure Protect to friends & family.

18 October 2024
Unprompted review
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Reply from Pure Protect

Thank you so much

Rated 5 out of 5 stars

Really great

Person I dealt with - Leighann - was really helpful, friendly (and very patient - I had no idea what I was doing!) Everything was easy and straightforward. Thanks very much

31 October 2024
Unprompted review
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Reply from Pure Protect

Very kind, thank you.

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