Leighann is a great insurance advisor and was able to listen to my needs and field my questions warmly and attentively. She explained my options and the relative benefits/disbenefits and talked me thr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Pure Protect is an insurance broker specialising in life insurance, critical illness cover and income protection. We are dedicated to creating a meaningful, long-term relationship with our clients that is based on understanding, clarity and integrity. Our expert advisers realise that the financial side of life can be complex, which is why we work hard to get to know you and your aspirations through careful and detailed consultations. This enables us to provide quality advice services and practical pathways to help you find the right policies for your circumstances. Our team are happy to meet at a day, time and location most convenient to you, and these meetings are usually arranged by prior appointment. Pure Protect is part of the MSS Group, which specialises in surveying, risk management, auctions, estate agency and property management, in addition to financial services. The FCA does not regulate estate agency, property management, & risk management and Pure Protect acts as introducers for them.
16 Commerce Square, NG1 1HS, Nottingham, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Becky provided an outstanding service when sorting out our life insurance policy. She was always available whenever we had questions and took the time to ensure we fully understood our options. Becky made sure we had the best policy in place for our needs, giving us complete peace of mind.
She was not only highly professional and knowledgeable, but also incredibly friendly and approachable throughout the entire process. We really appreciated her support and wouldn’t hesitate to recommend her to anyone looking for expert advice on life insurance.
Joanne made getting income protection really easy. She gave me a variety of choices and helped me find the one that was most suitable for my current needs.
Becky was brilliant at sorting our buildings/contents & life insurance for our home purchase, she was able to accommodate speaking to us late in the evening, and worked very quickly to secure us competitive rates in time for our exchange/completion.
We would absolutely recommend using her services
I was really pleased with Gemma and Pure Protect as they secured insurance cover that I had long been seeking and the customer service was excellent in terms of communication and information.
I had a really great experience with Pure Protect, and it’s entirely down to Gemma.
From the first conversation, she was friendly, approachable and genuinely took the time to understand what I needed. She explained everything clearly and made what could have been a confusing process feel simple and straightforward.
Nothing ever felt rushed or pressured – just honest, helpful advice throughout. Gemma was also quick to respond, flexible, and made the whole experience smooth from start to finish.
I’d highly recommend Pure Protect, but in all honesty, it’s all thanks to Gemma.
Excellent service from Gemma. She was warm, friendly and very helpful in explaining the various options when I wanted to take out private medical insurance. It was easy to choose with her help. No pushy sales. Very good at her job. Would highly recommend.
From the moment we were referred to Pure Protect we had a great service. Everything laid out for us and discussions at all stages over key points. I would highly recommend. Becky was an absolute star and very knowledgable.
Very professional and easy to deal with.
Explained everything perfectly and made me feel comfortable with everything she explained.
Very happy with my cover and at a great price.
Thank you Becky.
Regards Danny.
Brilliant service from Ian again. I took out a policy two years ago through Ian and Pure Protect and have just completed a policy review with them. I think it's great that they offer a review service to ensure that you have the correct cover you need as a lot of things can change in a few years! Ian was able to find me a better deal and better cover. Ian went above and beyond for me to get cover for an existing condition I have. Prompt updates and clear information provided at all times. Thanks again!

Reply from Pure Protect
They were very helpful and went through the best cover. Very flexible when booking appointments and a swerved all.my questions. A few things were inaccurate/missong which made logging into both policies a problem but they were sorted once I spoke to the insurance companies.

Reply from Pure Protect
Leighann was very helpful and supportive. Her help and advise took a lot of the usual stress away of sorting insurances out. She explained everything in detail and went through each process. Amazing customer service from her.

Reply from Pure Protect
Chris was fantastic to deal with, considering he had to call back a few times due to being busy he called when he said he would explained everything clearly and was fantastic help.

Reply from Pure Protect
Leighann is a great insurance advisor and was able to listen to my needs and field my questions warmly and attentively. She explained my options and the relative benefits/disbenefits and talked me through my policy extremely clearly. It was a real pleasure to deal with Leighann and I would 100% recommend Pure Protect and plan to use them again in future!

Reply from Pure Protect
Chris from Pure Protect was super helpful and friendly, and made getting our critical illness and health insurance easy. Highly recommend!
Thank you!
Mannu

Reply from Pure Protect
The staff at Pure Protect were friendly and helpful and quick to reply to calls/emails. Leighann helped me very quickly and went out of her way to help me arrange the insurance on the date I needed which was highly appreciated.

Reply from Pure Protect

Reply from Pure Protect
Rachel helped us to organise buildings and contents insurance and life insurance for our first home. She explained everything clearly and made the whole process easier for us. Her flexible working hours were also a bonus and ensured any queries we had, were dealt with as soon as possible. Would highly recommend her for any advice.

Reply from Pure Protect
I was given great advice for insurance purposes, clearly explained for me to be able to understand
I would thoroughly recommend

Reply from Pure Protect
I spoke to Leighann Wardrop who arranged building and contents insurance for me. Leighann was very professional, extremely helpful and very knowledgeable in the way she handled my enquiry. She answered all my questions and clarified any points that I raised. Leighann got me a very good deal which I was really pleased with. I can thoroughly recommend Pure Protect Ltd and have already mentioned them to a number of my friends.

Reply from Pure Protect
What can I say? After being rejected outright elsewhere, PureProtect arranged cover for me pretty much immediately, at a price I scarcely thought would ever be achievable. Given my complex medical history, I thought it would be impossible to get cover, but Jamie and Dale talked me through the whole process and got me cover for a very reasonable price. I wouldn't hesitate to recommend or to use them again.

Reply from Pure Protect
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.