Pure Protect Reviews 

66
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making interactions pleasant and productive. Reviewers highlight the clear explanations and detailed guidance provided, which made complex processes easy to understand and set up. Many people found the service efficient, professional, and stress-free, often noting that advisors went above and beyond to assist them. Customers particularly appreciated the personalized approach and responsiveness, ensuring their specific needs were met throughout the process. This consistent level of excellent customer service and user experience led many to highly recommend the company for its reliable and supportive assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers consistently express satisfaction with the service received, often describing it as exceptional,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, expertise, and... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and stress-free the process was,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leighann is a great insurance advisor and was able to listen to my needs and field my questions warmly and attentively. She explained my options and the relative benefits/disbenefits and talked me thr... See more

Company replied

Rated 5 out of 5 stars

Joanne has been absolutely brilliant whilst finding the right cover for me. Although often I asked repeated questions or needed something explaining again, she was very patient, and explained ever... See more

Rated 5 out of 5 stars

The staff at Pure Protect were friendly and helpful and quick to reply to calls/emails. Leighann helped me very quickly and went out of her way to help me arrange the insurance on the date I needed wh... See more

Company replied

Rated 5 out of 5 stars

Leighann was so helpful from start to finish, she spent time with me talking through me needs and circumstances, chased providers for quotes and help me select the best options for me. Thank you so mu... See more


Company details

  1. Insurance Broker

Written by the company

Pure Protect is an insurance broker specialising in life insurance, critical illness cover and income protection. We are dedicated to creating a meaningful, long-term relationship with our clients that is based on understanding, clarity and integrity. Our expert advisers realise that the financial side of life can be complex, which is why we work hard to get to know you and your aspirations through careful and detailed consultations. This enables us to provide quality advice services and practical pathways to help you find the right policies for your circumstances. Our team are happy to meet at a day, time and location most convenient to you, and these meetings are usually arranged by prior appointment. Pure Protect is part of the MSS Group, which specialises in surveying, risk management, auctions, estate agency and property management, in addition to financial services. The FCA does not regulate estate agency, property management, & risk management and Pure Protect acts as introducers for them.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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No recent history of asking for reviews

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4.8

All reviews

(66)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Becky provided an outstanding service…

Becky provided an outstanding service when sorting out our life insurance policy. She was always available whenever we had questions and took the time to ensure we fully understood our options. Becky made sure we had the best policy in place for our needs, giving us complete peace of mind.

She was not only highly professional and knowledgeable, but also incredibly friendly and approachable throughout the entire process. We really appreciated her support and wouldn’t hesitate to recommend her to anyone looking for expert advice on life insurance.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Becky was brilliant at sorting our insurance quickly

Becky was brilliant at sorting our buildings/contents & life insurance for our home purchase, she was able to accommodate speaking to us late in the evening, and worked very quickly to secure us competitive rates in time for our exchange/completion.

We would absolutely recommend using her services

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Cover

I was really pleased with Gemma and Pure Protect as they secured insurance cover that I had long been seeking and the customer service was excellent in terms of communication and information.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Pure Protect, and it’s entirely down to Gemma.

From the first conversation, she was friendly, approachable and genuinely took the time to understand what I needed. She explained everything clearly and made what could have been a confusing process feel simple and straightforward.

Nothing ever felt rushed or pressured – just honest, helpful advice throughout. Gemma was also quick to respond, flexible, and made the whole experience smooth from start to finish.

I’d highly recommend Pure Protect, but in all honesty, it’s all thanks to Gemma.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Gemma

Excellent service from Gemma. She was warm, friendly and very helpful in explaining the various options when I wanted to take out private medical insurance. It was easy to choose with her help. No pushy sales. Very good at her job. Would highly recommend.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Changing Life Insurance Provider

From the moment we were referred to Pure Protect we had a great service. Everything laid out for us and discussions at all stages over key points. I would highly recommend. Becky was an absolute star and very knowledgable.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and easy to deal…

Very professional and easy to deal with.
Explained everything perfectly and made me feel comfortable with everything she explained.
Very happy with my cover and at a great price.
Thank you Becky.
Regards Danny.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Ian and Pure Protect

Brilliant service from Ian again. I took out a policy two years ago through Ian and Pure Protect and have just completed a policy review with them. I think it's great that they offer a review service to ensure that you have the correct cover you need as a lot of things can change in a few years! Ian was able to find me a better deal and better cover. Ian went above and beyond for me to get cover for an existing condition I have. Prompt updates and clear information provided at all times. Thanks again!

3 March 2026
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you so much, Ian is a great member of our team.

Rated 4 out of 5 stars

They were very helpful and went through…

They were very helpful and went through the best cover. Very flexible when booking appointments and a swerved all.my questions. A few things were inaccurate/missong which made logging into both policies a problem but they were sorted once I spoke to the insurance companies.

3 February 2026
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you for the review, and apologies that some of the insurer systems wouldn't log you in.

Rated 5 out of 5 stars

Leighann was very helpful and supportive

Leighann was very helpful and supportive. Her help and advise took a lot of the usual stress away of sorting insurances out. She explained everything in detail and went through each process. Amazing customer service from her.

27 January 2026
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

Rated 5 out of 5 stars

Fantastic service

Chris was fantastic to deal with, considering he had to call back a few times due to being busy he called when he said he would explained everything clearly and was fantastic help.

14 January 2026
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thanks so much

Rated 5 out of 5 stars

Excellent experience

Leighann is a great insurance advisor and was able to listen to my needs and field my questions warmly and attentively. She explained my options and the relative benefits/disbenefits and talked me through my policy extremely clearly. It was a real pleasure to deal with Leighann and I would 100% recommend Pure Protect and plan to use them again in future!

21 January 2026
Unprompted review
Pure Protect logo

Reply from Pure Protect

Leighann is a brilliant member of our team, thank you.

Rated 5 out of 5 stars

Friendly, helpful and efficient

Chris from Pure Protect was super helpful and friendly, and made getting our critical illness and health insurance easy. Highly recommend!

Thank you!
Mannu

29 August 2025
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

Rated 5 out of 5 stars

Trustworthy and Helpful

The staff at Pure Protect were friendly and helpful and quick to reply to calls/emails. Leighann helped me very quickly and went out of her way to help me arrange the insurance on the date I needed which was highly appreciated.

27 August 2025
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

Rated 5 out of 5 stars

Friendly, flexible and helpful.

Rachel helped us to organise buildings and contents insurance and life insurance for our first home. She explained everything clearly and made the whole process easier for us. Her flexible working hours were also a bonus and ensured any queries we had, were dealt with as soon as possible. Would highly recommend her for any advice.

28 March 2025
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

Rated 5 out of 5 stars

Advice Given

I was given great advice for insurance purposes, clearly explained for me to be able to understand
I would thoroughly recommend

10 March 2025
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

Rated 5 out of 5 stars

Excellent Service. I spoke to Leighann Wardrop who…

I spoke to Leighann Wardrop who arranged building and contents insurance for me. Leighann was very professional, extremely helpful and very knowledgeable in the way she handled my enquiry. She answered all my questions and clarified any points that I raised. Leighann got me a very good deal which I was really pleased with. I can thoroughly recommend Pure Protect Ltd and have already mentioned them to a number of my friends.

11 March 2025
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

Rated 5 out of 5 stars

Achieved the impossible

What can I say? After being rejected outright elsewhere, PureProtect arranged cover for me pretty much immediately, at a price I scarcely thought would ever be achievable. Given my complex medical history, I thought it would be impossible to get cover, but Jamie and Dale talked me through the whole process and got me cover for a very reasonable price. I wouldn't hesitate to recommend or to use them again.

20 February 2025
Unprompted review
Pure Protect logo

Reply from Pure Protect

Thank you

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