Pure Pet Food Reviews 

I have been so impressed since switching to pure, the food smells great in comparison to traditional dog food and my fussy dog gets excited when its meal time (his favourite is the lamb) as he is still being dual fed we have started to notice some of the health benefits and I can’t wait to see how much this improves when he is on a 100% pure diet. Not only this the customer service is absolutely amazing, so responsive and personalised! Thank you pure!

Always efficient. Delivery on time, no problems.

This food is so easy to prepare with a scoop included for dry food & water
Easy to store , delivered to your door
Delicious flavors to try
Splash loves his meals & its so easy to mix in his medication & suppliments so this works for us all
We have now been purchasing pure for over 6 months & wouldn't be prepared to change or swap to another brand ...very satisfied dog & dog mom

I am not a customer but was seriously considering signing up until I spoke to a sales representative at the Braintree Village stand. Unfortunately, I was given misleading information, which left me questioning the accuracy of the advice being provided. If this is the experience before even becoming a customer, it doesn't inspire much confidence in the level of customer service I could expect afterwards. A disappointing first impression.

I tried Pure when my labradoodle was a puppy as we were really struggling to find a food that agreed with his tummy. It was a success from day one and he loves it. Soon after we switched our old boy onto it too. The bags are so easy to store and the food is quick and simple to prepare. Also the convenience of having it delivered each month is great. Also like the idea of having smaller sized sample bags to try different flavours before committing to a big bag in a flavour that your dog might not be so keen on.

Very disappointed after being a customer for a while we have decided to cancel. We had concerns about the size of portions recieved in the bags recently. There always seems to be less and less even though the price remains the same. Messaged them today and their reply was quite sassy and not very helpful. We have decided to cancel as it was confirmed that they have now started putting less food in. Would advise other customers to be careful too.

My childhood dog recently passed and after a box came in after the fact the service at this company were so empathetic.Customer service counts and I really appreciated Sian and them acting in good faith.very nice :)

Fantastic service phone is answered almost immediately. Nothing is too much too much trouble and staff really know their stuff.. Kiera is a credit to the company. Delivery arrives on time. I really do recommend Pure pet food and moo moo loves the recipes 😊

I cannot fault this company. From the quality of the food, the delivery and especially to two customer service ladies, Daisy and Annie. Both were extremely helpful and polite and are a credit to their company. Overall I would give 10* if I could.

Peace of mind buying bulk, my dogs love it lasts 25-28 days or u can buy bigger bulk

Great product, and excellent customer service - the combo we all look for.

Dermot Saved the day!

My order was facing delays (through no fault of pure, it was a courier issue) so Dermot has dispatched a second back up delivery to come to my home address tomorrow at no extra cost to me just in case the original delivery doesn't arrive today.

Absolutely phenomenal customer service from pure, couldn't have asked for them to do more for me & my pup!

Thank you Dermot, your a legend!

Having had a bit of confusion with my order the team have been more than helpful in sorting this out. Thank you all

Getting in contact is easy if you are used to internet. I found this frustating as I am not very good on the internet but once I found a telephone number and was able to speak to someone, the experience was brilliant even helped to get me using the internet better. The quality of the food is excellent and the staff are very helpful if you have any questions. Great Company.

My dog loves the game and herring food. great company.

Easy to join

I have been with Pure Pet Food for years. My dog Obi loves it and I love how healthy it is for him. I mentioned that he was getting a bit bored and they immediately offered solution of their new range and some samples of different meal choices. Thank you brilliant customer service.

Pure pet food is easy to store, simple to make and is enjoyable even for my fussy cockapoo.

My dog has been on this for a few months now and can honestly say he's never missed a meal - the bowl is licked clean every time and he still gets so excited when he sees me mixing it, Pure is definitely a keeper. Great customer support too.

Having looked at many sites on line I decided to try this and so glad I did, from the start very easy to guide you through then from choosing and finally the order and delivery all very clear and keeps you updated. Just had my 2nd order along with 2 samples which my dog loved. I used the talk text button online and they were extremely helpful with my question. Transition was so easy with a fussy dog so made a happy mummy too. Honestly this company has the best service from start to finish and the food well my dog loves it